Forrester

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: EMEA Workplace Services, Q2 2013

Providers Driving Workplace Services In EMEA

Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

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For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: North American Workplace Services, Q2 2013

Evaluating Leading Providers Amidst A Category Redefinition

Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

• Downloads: 109

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: Global Workplace Services, Q1 2013

Evaluating Leading Providers Amidst A Category Redefinition

Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

• Downloads: 215
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For Sourcing & Vendor Management Professionals

Report:Assess Your Outsourcing Maturity To Improve Your Outsourcing Relationships

Today, many companies see outsourcing as a strategic function and seek help from IT services providers to build and operate their IT environment. Yet the result of the outsourcing trend is the...

• Downloads: 171
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For Sourcing & Vendor Management Professionals

Report:Outsourcing Maturity Assessment

This tool assesses clients' outsourcing maturity level, identifies clients' weaknesses, and automatically prioritizes those weaknesses based on clients' scores. Additionally, it...

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• Comments: 2
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For Sourcing & Vendor Management Professionals

Report:Application Portfolio Analysis Tool

In IT services sourcing, the strategic decisions and vendor selection process for your company’s applications and infrastructures (A&I) are critical. Your service requirements and ability...

• Downloads: 37

For Sourcing & Vendor Management Professionals

Report:Critical Sourcing Decisions Depend On Your Application Portfolio Analysis

In the realm of IT services sourcing, the strategic decisions and vendor selection process for your company's applications and infrastructures are perhaps the most important. Your service...

• Downloads: 234
• Comments: 2
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For Sourcing & Vendor Management Professionals

Report:Identify The Right Responsibilities For Your Outsourcing Relationship

When It Comes To Process Responsibilities, The Devil Is In The Details

At Forrester, we see a lot of focus on the standardization of application and infrastructure service outsourcing agreements, particularly related to service-level agreements (SLAs), contract terms...

• Downloads: 272

For Sourcing & Vendor Management Professionals

Report:Sourcing Responsibility Assessment Tool

At Forrester, we see a lot of focus on the standardization of application and infrastructure service outsourcing agreements, particularly related to service-level agreements (SLAs), contract terms...

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For Sourcing & Vendor Management Professionals

Report:Maximize Value With IT Services Contractual Terms

Contractual Terms: The Services Sourcing Playbook

A contract is the foundation of any outsourcing relationship. It describes all aspects of the engagement, including the scope of work to be performed, the obligations of all participating parties,...

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For Sourcing & Vendor Management Professionals

Report:How To Implement Successful Innovation In Outsourcing Relationships

Differentiate Between Continuous Improvement And Innovation

This report outlines Forrester's solution for sourcing and managing IT services providers. It is designed to help sourcing and vendor management (SVM) pros develop the appropriate contractual terms...

• Downloads: 475
• Comments: 2
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For Sourcing & Vendor Management Professionals

Report:Selecting The Right Pricing Models For Infrastructure Services

Pricing models, especially in infrastructure outsourcing contracts, are the key to making outsourcing progressive, agile, and flexible. Alternatively, they can be the root cause for a static...

• Downloads: 558

For Sourcing & Vendor Management Professionals

Report:Case Study: Best Practices In Managing Outsourcing Service Levels

DLR IT Refines Its Service Management Framework

IT plays a critical role in the development programs of DLR (Deutsche Gesellschaft für Luft-und Raumfahrt), the German aerospace center. DLR relies heavily on its IT organization to provide its...

• Downloads: 493

For Sourcing & Vendor Management Professionals

Report:Service Pricing Models Are The Key To Outsourcing Flexibility

With the right pricing models, sourcing and vendor management (SVM) professionals can build the foundation for flexibility in infrastructure outsourcing contracts. Flexibility has different flavors,...

• Downloads: 757

For Sourcing & Vendor Management Professionals

Report:Use Service-Level Credits And Incentives To Manage The Value In Outsourcing Relationships

Service-level credits and incentive models are important tools to help outsourcing clients increase business alignment and enforce service-level achievement. Although we speak with many clients who...

• Downloads: 384

For Sourcing & Vendor Management Professionals

Report:Market Overview: European IT Infrastructure Outsourcing

Several forces are slowly transforming the stable but growing market for IT infrastructure services in Europe, including the rising profile of offshore suppliers, maturing global delivery,...

• Downloads: 1331

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: Global IT Infrastructure Outsourcing, Q1 2011

IBM Leads A Closely Packed Group Of Suppliers

In Forrester's 36-criteria evaluation of global IT infrastructure management vendors, we found that IBM leads a closely packed group of leaders including HCL, Capgemini, Wipro, Infosys, TCS,...

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For Sourcing & Vendor Management Professionals

Report:Negotiating Desktop Outsourcing Deals

Impact Factors Help You Decide When To Accept Standard Offers And When To Require Custom Solutions

Many companies are unprepared when they start their outsourcing initiatives, lacking a structured way to consider the major factors that will affect their outsourcing needs. This lapse leads to...

• Downloads: 518

For Sourcing & Vendor Management Professionals

Report:Desktop Managed Services Pricing And Delivery Models Evolve

SVM Professionals Should Take Advantage Of New Opportunities

Technology and service delivery innovation has accelerated again in the field of desktop computing in the enterprise. There are multiple opportunities for enterprise sourcing teams to evaluate around...

• Downloads: 1661
• Comments: 2
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