Outsourcing

While there are many types of outsourcing, in general it refers to contracting a business process or function previously performed in-house to an outside entity. Research coverage includes application outsourcing, data center outsourcing, and hosting and managed services.

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61 results in Reports

  • Help Desk & Desktop Outsourcing
  • For Infrastructure & Operations Professionals

    Report:I&O Skills And Staffing In A Consumerized World

    Organization: The Workforce Enablement Playbook

    Today's enterprise IT organizations are challenged with deploying and supporting a wide range of new technologies and mobility solutions to address their workforce requirements. Results from...

    • Downloads: 154
  • For Sourcing & Vendor Management Professionals

    Report:The Global BYOD Management Services Ecosystem

    Mobile BYOD Outsourcing Can Help You Ensure A Proper Control-Cost Balance

    Enterprises with distributed operations and a large or fast-growing population of information workers (iWorkers) need to accelerate their readiness for the "untethered" workplace. In an increasingly...

    • Downloads: 414
  • For Sourcing & Vendor Management Professionals

    Report:Prepare For The Evolution Of Workplace Services Pricing Models

    As The Market Standardizes Core Offerings, Sourcing Professionals Need To Understand Tradeoffs

    Service desk and workplace services have evolved over the past few years from a strong end user, on-site model to a more automated, remotely managed delivery model. With standardization and...

    • Downloads: 271
    • Rating:
  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: EMEA Workplace Services, Q2 2013

    Providers Driving Workplace Services In EMEA

    Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

    • Downloads: 385
    • Rating:
  • For Sourcing & Vendor Management Professionals

    Report:Demand Innovation From Your Workplace Services Supplier

    Invest In Innovation Governance To Overcome Suppliers' Hesitancy

    Forrester interviewed 40 customer references across 14 suppliers as part of the 2013 Forrester Wave™ evaluations of workplace services providers. Customers had nearly uniform praise for the...

    • Downloads: 126
    • Rating:
  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: North American Workplace Services, Q2 2013

    Evaluating Leading Providers Amidst A Category Redefinition

    Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

    • Downloads: 414
  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: Global Workplace Services, Q1 2013

    Evaluating Leading Providers Amidst A Category Redefinition

    Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

    • Downloads: 460
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:TechRadar™ For Infrastructure & Operations Professionals: Cloud Computing, Q4 2011

    Maturity, Acquisitions, And Enterprise Experience Drive Cloud Use Forward

    With interest in and priority for investment in cloud rising, concern and challenges remain regarding what is (and isn't) a cloud computing service and which options are safe, mature choices. To help...

    • Downloads: 1759
    • Rating:
  • For Enterprise Architecture Professionals

    Report:Cloud Computing Road Map For Enterprise Architects

    The purpose of this road map is to illustrate the implementation timing of the infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) technologies evaluated in Forrester's...

    • Downloads: 196
  • For Sourcing & Vendor Management Professionals

    Report:Market Overview: European IT Infrastructure Outsourcing

    Several forces are slowly transforming the stable but growing market for IT infrastructure services in Europe, including the rising profile of offshore suppliers, maturing global delivery,...

    • Downloads: 1422
  • For Sourcing & Vendor Management Professionals

    Report:Negotiating Desktop Outsourcing Deals

    Impact Factors Help You Decide When To Accept Standard Offers And When To Require Custom Solutions

    Many companies are unprepared when they start their outsourcing initiatives, lacking a structured way to consider the major factors that will affect their outsourcing needs. This lapse leads to...

    • Downloads: 557
  • For Sales Enablement Professionals

    Report:The VSB Market Under The Magnifying Glass

    The Very Small Business Profile: Growing, Young, And Mobile

    The very small business (VSB) market is growing in importance for an increasing number of tech vendors, in large part due to the fact that it is the fastest-growing company-size segment in terms of...

    • Downloads: 385
  • For CIO Professionals

    Report:New Zealand IT Services Market Forecast: 2009 To 2014

    This document provides vendor strategists with Forrester's forecast projections for the New Zealand IT services marketplace from 2009 to 2014. It is designed to provide insight into the top line...

    • Downloads: 21
  • For Sourcing & Vendor Management Professionals

    Report:Desktop Managed Services Pricing And Delivery Models Evolve

    SVM Professionals Should Take Advantage Of New Opportunities

    Technology and service delivery innovation has accelerated again in the field of desktop computing in the enterprise. There are multiple opportunities for enterprise sourcing teams to evaluate around...

    • Downloads: 1752
    • Comments: 2
    • Rating:
  • For CIO Professionals

    Report:Australia IT Services Market Forecast: 2009 To 2014

    This document provides vendor strategists with Forrester's forecast projections for the Australian IT services marketplace from 2009 to 2014. It is designed to provide insight into the top-line...

    • Downloads: 21
  • For Sourcing & Vendor Management Professionals

    Report:EMEA Buyers Need A New Sourcing Recipe For Managed Desktop Services

    Global Desktop Technology Trends Require A Localized Response

    Taking into account the EMEA-specific sourcing environment and the highly fragmented EMEA service provider landscape, sourcing and vendor management teams need to adapt their approach to align with...

    • Downloads: 645
  • For Infrastructure & Operations Professionals

    Report:European Telecom Operator Managed Services Deals Survey: H1 2009

    Forrester's seventh survey of managed services deals signed in Europe by telecom service providers reviews 812 contract wins recorded in the first half of 2009. The number of deals increased from the...

    • Downloads: 472
  • For Infrastructure & Operations Professionals

    Report:OPEX Analysis For Indian Telecom Operators: 2009 To 2014

    This document provides vendor strategists with market insights about estimated and projected operational expenditure (opex) for service providers in the Indian telecommunications market between 2009...

    • Downloads: 23
  • For CIO Professionals

    Report:The Indian IT Services Market For The Banking, Financial Services, And Insurance Vertical

    This report provides an overview of the Indian IT services market for the banking, financial services, and insurance vertical for vendor strategists. The document offers a market forecast,...

    • Downloads: 27
  • For CIO Professionals

    Report:Australia IT Services Market Forecast 2008 To 2013

    This document provides vendor strategists with Forrester's forecast projections for the Australia IT services marketplace from 2008 to 2013. It is designed to provide insight into the top-line market...

    • Downloads: 6
  • For CIO Professionals

    Report:APEJ IT Services Competitive Report: "Survival Of The Fittest"

    This report focuses on the competitive dynamics of IT services by geography in order to enable vendor strategists to better understand the market dynamics inherent in each Asia Pacific region...

    • Downloads: 10
  • For CIO Professionals

    Report:The Healthcare IT Services Market In Australia

    This document provides a comprehensive background of the healthcare dynamics across the Australian marketplace in order to enable vendor strategists to address market opportunities more successfully....

    • Downloads: 18
  • For Sourcing & Vendor Management Professionals

    Report:IT Staff Augmentation Trends: Hourly Rates For Key IT Positions

    Results from a survey of 89 firms that use IT staff augmentation services.

    • Downloads: 14
  • For CIO Professionals

    Report:India IT Services Market Size And Forecast, 2008 To 2013

    This report provides a comprehensive background of the IT services market in India in order to enable vendor strategists to address market opportunities more successfully. It provides a forecast for...

    • Downloads: 26
  • For CIO Professionals

    Report:Understanding Today's Demand For IT Services

    Project Work Is Down But Has Growth Potential; IT Outsourcing Is Just Weak

    The IT services market is behaving peculiarly in this tech downturn. While project-based IT consulting and systems integration work is now falling, it: 1) held up remarkably well until Q4 2008; 2) is...

    • Downloads: 846