Forrester

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: EMEA Workplace Services, Q2 2013

Providers Driving Workplace Services In EMEA

Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

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For Sourcing & Vendor Management Professionals

Report:Demand Innovation From Your Workplace Services Supplier

Invest In Innovation Governance To Overcome Suppliers' Hesitancy

Forrester interviewed 40 customer references across 14 suppliers as part of the 2013 Forrester Wave™ evaluations of workplace services providers. Customers had nearly uniform praise for the...

• Downloads: 47

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: North American Workplace Services, Q2 2013

Evaluating Leading Providers Amidst A Category Redefinition

Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

• Downloads: 109

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: Global Workplace Services, Q1 2013

Evaluating Leading Providers Amidst A Category Redefinition

Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

• Downloads: 215
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For Infrastructure & Operations Professionals

Report:TechRadar™ For Infrastructure & Operations Professionals: Cloud Computing, Q4 2011

Maturity, Acquisitions, And Enterprise Experience Drive Cloud Use Forward

With interest in and priority for investment in cloud rising, concern and challenges remain regarding what is (and isn't) a cloud computing service and which options are safe, mature choices. To help...

• Downloads: 1671
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For Enterprise Architecture Professionals

Report:Cloud Computing Road Map For Enterprise Architects

The purpose of this road map is to illustrate the implementation timing of the infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) technologies evaluated in Forrester's...

• Downloads: 172

For Sourcing & Vendor Management Professionals

Report:Market Overview: European IT Infrastructure Outsourcing

Several forces are slowly transforming the stable but growing market for IT infrastructure services in Europe, including the rising profile of offshore suppliers, maturing global delivery,...

• Downloads: 1331

For Sourcing & Vendor Management Professionals

Report:Negotiating Desktop Outsourcing Deals

Impact Factors Help You Decide When To Accept Standard Offers And When To Require Custom Solutions

Many companies are unprepared when they start their outsourcing initiatives, lacking a structured way to consider the major factors that will affect their outsourcing needs. This lapse leads to...

• Downloads: 518

For Sales Enablement Professionals

Report:The VSB Market Under The Magnifying Glass

The Very Small Business Profile: Growing, Young, And Mobile

The very small business (VSB) market is growing in importance for an increasing number of tech vendors, in large part due to the fact that it is the fastest-growing company-size segment in terms of...

• Downloads: 362

For CIO Professionals

Report:New Zealand IT Services Market Forecast: 2009 To 2014

This document provides vendor strategists with Forrester's forecast projections for the New Zealand IT services marketplace from 2009 to 2014. It is designed to provide insight into the top line...

• Downloads: 15

For Sourcing & Vendor Management Professionals

Report:Desktop Managed Services Pricing And Delivery Models Evolve

SVM Professionals Should Take Advantage Of New Opportunities

Technology and service delivery innovation has accelerated again in the field of desktop computing in the enterprise. There are multiple opportunities for enterprise sourcing teams to evaluate around...

• Downloads: 1661
• Comments: 2
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For CIO Professionals

Report:Australia IT Services Market Forecast: 2009 To 2014

This document provides vendor strategists with Forrester's forecast projections for the Australian IT services marketplace from 2009 to 2014. It is designed to provide insight into the top-line...

• Downloads: 19

For Sourcing & Vendor Management Professionals

Report:EMEA Buyers Need A New Sourcing Recipe For Managed Desktop Services

Global Desktop Technology Trends Require A Localized Response

Taking into account the EMEA-specific sourcing environment and the highly fragmented EMEA service provider landscape, sourcing and vendor management teams need to adapt their approach to align with...

• Downloads: 623

For Infrastructure & Operations Professionals

Report:European Telecom Operator Managed Services Deals Survey: H1 2009

Forrester's seventh survey of managed services deals signed in Europe by telecom service providers reviews 812 contract wins recorded in the first half of 2009. The number of deals increased from the...

• Downloads: 461

For Infrastructure & Operations Professionals

Report:OPEX Analysis For Indian Telecom Operators: 2009 To 2014

This document provides vendor strategists with market insights about estimated and projected operational expenditure (opex) for service providers in the Indian telecommunications market between 2009...

• Downloads: 16

For CIO Professionals

Report:The Healthcare IT Services Market In Australia

This document provides a comprehensive background of the healthcare dynamics across the Australian marketplace in order to enable vendor strategists to address market opportunities more successfully....

• Downloads: 15

For CIO Professionals

Report:APEJ IT Services Competitive Report: "Survival Of The Fittest"

This report focuses on the competitive dynamics of IT services by geography in order to enable vendor strategists to better understand the market dynamics inherent in each Asia Pacific region...

• Downloads: 7

For CIO Professionals

Report:The Indian IT Services Market For The Banking, Financial Services, And Insurance Vertical

This report provides an overview of the Indian IT services market for the banking, financial services, and insurance vertical for vendor strategists. The document offers a market forecast,...

• Downloads: 19

For CIO Professionals

Report:Australia IT Services Market Forecast 2008 To 2013

This document provides vendor strategists with Forrester's forecast projections for the Australia IT services marketplace from 2008 to 2013. It is designed to provide insight into the top-line market...

• Downloads: 4

For Sourcing & Vendor Management Professionals

Report:IT Staff Augmentation Trends: Hourly Rates For Key IT Positions

Results from a survey of 89 firms that use IT staff augmentation services.

• Downloads: 8

For CIO Professionals

Report:India IT Services Market Size And Forecast, 2008 To 2013

This report provides a comprehensive background of the IT services market in India in order to enable vendor strategists to address market opportunities more successfully. It provides a forecast for...

• Downloads: 20

For CIO Professionals

Report:Understanding Today's Demand For IT Services

Project Work Is Down But Has Growth Potential; IT Outsourcing Is Just Weak

The IT services market is behaving peculiarly in this tech downturn. While project-based IT consulting and systems integration work is now falling, it: 1) held up remarkably well until Q4 2008; 2) is...

• Downloads: 832

For Infrastructure & Operations Professionals

Report:China Emerging IT Services Providers Market Report

This report provides a comprehensive background of emerging IT services market dynamics in China for vendor strategists. The IT services model in the Chinese market is gradually shifting from an...

• Downloads: 14

For Infrastructure & Operations Professionals

Report:European Telecom Operator Managed Services Deals Survey: H2 2008

Forrester's sixth survey of managed services deals signed in Europe by telecom service providers reviews 476 contract wins recorded in the second half of 2008. The number of deals increased from the...

• Downloads: 335

For CIO Professionals

Report:Inside The End User's Mind: India IT Services Demand-Side Analysis

This report provides a comprehensive background of the India IT services market dynamics from the end user perspective in order to enable vendor strategists to address market opportunities more...

• Downloads: 9