Outsourcing

While there are many types of outsourcing, in general it refers to contracting a business process or function previously performed in-house to an outside entity. Research coverage includes application outsourcing, data center outsourcing, and hosting and managed services.

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5 results in Reports

  • Outsourcing
  • Wolfgang Benkel
  • Past 6 months
  • For Application Development & Delivery Professionals

    Report:Developing Modern Applications With Agile Outsourcing: Part One

    Best Practices For Successful Partnerships

    Agile development (or simply "Agile") continues to see consistent, strong adoption. However, Forrester survey data shows that only a small percent of firms are outsourcing Agile application...

    • Downloads: 113
  • For Sourcing & Vendor Management Professionals

    Report:Measuring Satisfaction For Technology Services

    The Importance Of Customer Satisfaction Increases For Service Provisioning

    As technology becomes a critical part of delivering value to customers, the measurement of customer satisfaction (CSAT) in outsourcing relationships rises in importance. The reputation and value of...

    • Downloads: 121
  • For Sourcing & Vendor Management Professionals

    Report:Pricing Data Center Services

    Managed DC Services Move From A Dedicated Into A Shared Service Model

    The pricing of managed data center (DC) services, like server and storage management and database administration, is changing rapidly. Decreasing hardware costs, increasing efficiency, and the use of...

    • Downloads: 326
    • Rating:
  • For Sourcing & Vendor Management Professionals

    Report:Use Services Benchmarks To Improve Outsourcing Relationships

    Benchmarks: The Services Sourcing Playbook

    Services outsourcing contracts are snapshots of outsourcing relationships, ones which reflect the desired relationship when the contract is signed. But life goes on, and services relationships change...

    • Downloads: 177
  • For Sourcing & Vendor Management Professionals

    Report:Improve Service Management Processes To Gain Greater Agility In Multisourcing

    Processes: The Services Sourcing Playbook

    In outsourcing, service management processes regulate collaboration and communication between all the parties involved in service delivery. In staff-augmentation models, all of these processes are...

    • Downloads: 157