Forrester

For Sourcing & Vendor Management Professionals

Report:Market Overview: IT Services In China, 2013

Businesses Now Have More Options To Drive Competitive Differentiation In China

China has entered a new phase of economic development, driven by government focus on expanding the domestic market. This transition will have a significant impact on private and public organizations...

• Downloads: 71

For Sourcing & Vendor Management Professionals

Report:Leveraging Outsourcing Services To Accelerate IT Maturation

Emerging Asia Steps Up

In terms of IT maturity, companies in emerging Asia — that is, Asia Pacific excluding Australia, Japan, and New Zealand — lag behind their Western counterparts. Up to now, the lack of...

• Downloads: 112

For Sourcing & Vendor Management Professionals

Report:Navigating The Microsoft Services Landscape

Trends And Tradeoffs Of Leading Microsoft Services Players

Microsoft technologies span a wide range of products and services, including enterprise applications such as Dynamics AX and Dynamics CRM; desktop and collaboration applications such as Office,...

• Downloads: 378

For Application Development & Delivery Professionals

Report:Consolidation And Innovation Transform The HRM Vendor Landscape

Landscape: The Human Resource Management Playbook

This report, the landscape component of the human resource management (HRM) playbook, will enable application development and delivery professionals (AD&D pros) and their HR business partners to...

• Downloads: 588
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For Security & Risk Professionals

Report:The Business Process Outsourcing Market In Japan

Industry Changes Will Drive Opportunities For Vendors

The business process outsourcing (BPO) adoption rate among Japanese organizations has always lagged that of North America and Western Europe, despite the relative maturity of the Japanese market. But...

• Downloads: 113

For Application Development & Delivery Professionals

Report:Decide When To Buy, Build, Or Outsource BI

Tools And Technology: The Business Intelligence Playbook

Building custom business intelligence (BI) solutions is time-consuming and inflexible; therefore, application development and delivery (AD&D) pros heading BI projects should move away from a...

• Downloads: 616

For Sourcing & Vendor Management Professionals

Report:The Move To An Asset-Based Services Play

Asset-Based Services Have Become A Prerequisite For Success

New business success imperatives are pushing clients to change the way they leverage IT solutions. IT service providers will have to adapt to these new rules of engagement if they want to remain...

• Downloads: 313
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For Sourcing & Vendor Management Professionals

Report:Wipro Consulting Services: Can Wipro Finally Crack The Code?

Today, business transformation is often, at its core, about technology transformation. At the very least, business transformation is always technology-enabled, which raises important questions about...

• Downloads: 413

For Enterprise Architecture Professionals

Report:Turning BPM Into A Strategic Capability

Lessons Learned From A Professional Business Process Outsourcer

Many organizations embark on business process management (BPM) programs that focus on the efficiency of technologies like enterprise resource planning (ERP) and BPM suites (BPMSes). Mature process...

• Downloads: 631

For Sourcing & Vendor Management Professionals

Report:APeJ IT Services Report: 2010

This document provides vendor strategists with an overview of the IT services market in APeJ in 2011. The research is based on interviews with key MNCs and local vendors in the Asia Pacific IT...

• Downloads: 39

For Sourcing & Vendor Management Professionals

Report:ANZ IT Services Report: 2010

This document provides market size estimates for 2010 in Australia and New Zealand, including vendor rankings and activities, forecasts, and market trends for vendor strategists. The report is based...

• Downloads: 35

For Sourcing & Vendor Management Professionals

Report:PRC IT Services Report: 2010

This document provides early and accurate market size estimates for 2010 in China, including vendor rankings and activities, forecasts, and market trends for vendor strategists. The report is based...

• Downloads: 27

For Sourcing & Vendor Management Professionals

Report:India IT Services Report: 2010

This document provides an early and accurate market size estimates for 2010 in India, including vendor rankings and activities, forecasts, and market trends for vendor strategists. The report is...

• Downloads: 77

For Sourcing & Vendor Management Professionals

Report:2011 ASEAN IT Services Report

This document provides an overview of IT services within the ASEAN countries of Singapore, Malaysia, Philippines, Thailand, Indonesia, and Vietnam for vendor strategists. The report discusses market...

• Downloads: 56

For CIO Professionals

Report:The Evolution Of Cloud Computing Markets

Looking past the current industry hype surrounding all things cloud, Forrester believes that cloud computing is a sustainable, long-term IT paradigm, and the successor to previous mainframe,...

• Downloads: 4605

For Sourcing & Vendor Management Professionals

Report:Platform BPO: Process Outsourcers Take A New Approach To Traditional BPO

Outsourcers like Accenture, Genpact, Infosys, and Tata Consultancy Services (TCS) are making another run at the BPO market. This new line of attack is based on a standard software "platform"...

• Downloads: 1077

For Application Development & Delivery Professionals

Report:TechRadar™ For Business Process Professionals: Human Resource Management Apps, Q1 2010

Core Components Show Maturity While Collaborative Elements Evolve

Human resource management (HRM) applications range from essential tools to hire and pay employees and administer benefits programs to strategic components for assessing and developing talent. More...

• Downloads: 1979

For Application Development & Delivery Professionals

Report:Trends 2010: Financial Processes And Applications

Economic Prospects Appear Brighter, But More Regulatory Oversight Looms

Macroeconomic forces and ongoing regulatory changes will have significant impacts on how the office of the CFO carries out its mission-critical responsibilities. Lingering effects of the recession...

• Downloads: 895

For Application Development & Delivery Professionals

Report:Trends 2010: HRM Processes And Applications

Reconstruct Human Capital Strategies To Get Business Back On Track

After a horrendous 2009, human resources management (HRM) business process and applications professionals will gradually see opportunities emerge to rebuild and reinvent HR processes and analytics...

• Downloads: 874

For Sourcing & Vendor Management Professionals

Report:Xerox's Acquisition Of ACS Underscores A Converging Market

The Company Makes A Bold Services Play

On September 28, 2009, Xerox announced that it was purchasing the business process outsourcing (BPO) company Affiliated Computer Services (ACS), in a deal valued at approximately $6.4 billion. Coming...

• Downloads: 276

For Application Development & Delivery Professionals

Report:Xerox Jolts The Document Processing Services Market With A Major BPO Acquisition

Xerox's Acquisition Underscores BPO, ITO, And DPS Convergence

On September 28, 2009, Xerox announced the purchase of business process outsourcing company Affiliated Computer Services (ACS), in a deal valued at approximately $6.4 billion. Xerox's acquisition...

• Downloads: 421

For Sourcing & Vendor Management Professionals

Report:Inquiry Spotlight: Banks' Key Outsourcing Questions

Forrester has noticed an increase in outsourcing questions from banking clients — not surprising, given the tremendous pressure banks face today. These inquiries highlight a variety of...

• Downloads: 505

For Sourcing & Vendor Management Professionals

Report:Banks Should Change Their Service Provider Requirements Based On A Value Road Map

As sourcing models buckle under market pressure, sourcing leaders are responding by aligning strategies along a continuum of sourcing behaviors. These behaviors follow a road map for value creation...

• Downloads: 363

For CIO Professionals

Report:EMEA IT Outsourcing Deals: 2008 Review

While 2008 proved to be a tumultuous year in the world economy, IT outsourcers were well positioned to take advantage as companies looked to cut costs and potentially headcount. Despite the fact that...

• Downloads: 774

For Sourcing & Vendor Management Professionals

Report:Market Momentum: Tech-Enabled Business Services Market Activity, H2 2008

Many IT service providers are seeking to embed themselves deeper in the core business processes of their customers. In the process, they are uncovering new market opportunities that are increasingly...

• Downloads: 426
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