Forrester Research : Topic

Outsourcing

While there are many types of outsourcing, in general it refers to contracting a business process or function previously performed in-house to an outside entity. Research coverage includes application outsourcing, data center outsourcing, and hosting and managed services.

Social (33)

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Past 18 months (4)

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Liz Herbert (5)
Rachel A. Dines (5)
William Martorelli (5)
Lutz Peichert (2)
Alex Cullen (1)
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- Liz Herbert (5)
- Lutz Peichert (2)
- Margo Visitacion (1)
- Rachel A. Dines (5)
- Rob Koplowitz (1)
- William Martorelli (5)

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SAP (2)

33 results in Social

Client Inquiries
Outsourcing

For Infrastructure & Operations Professionals
Client Inquiry:Sample IT Change Management Policy
Eveline OehrlichFebruary 29, 2012
I am charged with writing an IT change management policy. We are in an outsourcing environment with IBM and use ITIL standards. Can you locate and send me a sample policy?
For Infrastructure & Operations Professionals
Client Inquiry:Disaster Recovery Tools for Marketing Service Providers (MSPs)
Rachel A. DinesJanuary 31, 2012
Q
For Sourcing & Vendor Management Professionals
Client Inquiry:Outsource Preparation
Stephanie MooreJanuary 26, 2012
What are some key best practices when preparing to outsource?
For Sourcing & Vendor Management Professionals
Client Inquiry:Are There Any Notable Trends In Indian Service Providers' Rates?
Stephanie MooreDecember 05, 2011
What have most companies seen regarding rate increases with India-based outsourcing companies? Is there a year-over-year standard rate increase for offshore labor that companies should target?
For Sourcing & Vendor Management Professionals
Client Inquiry:How Do You Transition Services To A Third Party?
Lutz PeichertNovember 18, 2011
How do you transition services to a third party, and what is the impact on both the retained organization managing the service in the future and the IT organization that will receive the service? How...
For Sourcing & Vendor Management Professionals
Client Inquiry:RFP For SAP Infrastructure Hosting With Basis Support
Liz HerbertNovember 17, 2011
What are some supplier candidates for a request for proposal (RFP) for SAP Basis work?
For Sourcing & Vendor Management Professionals
Client Inquiry:Why Outsource SAP Support?
Liz HerbertNovember 08, 2011
Do you have any recent articles about why you should outsource SAP support? What were some of the reasons/drivers causing business and IT to consider outsourcing?
For Sourcing & Vendor Management Professionals
Client Inquiry:What Is The Typical Contract Length For A Diverse Outsourced Services Portfolio?
William MartorelliNovember 04, 2011
What is the typical length of a contract for outsourced distributed support services, including help desk, order desk, technical support, asset management, and project management functions?
For Sourcing & Vendor Management Professionals
Client Inquiry:Getting Innovation From My Outsourcing Vendors
Jan Erik AaseOctober 25, 2011
How are companies getting greater value, around innovation, from their outsourcing vendors?
For Sourcing & Vendor Management Professionals
Client Inquiry:Rural Versus Domestic Outsourcing
Stephanie MooreOctober 17, 2011
Can you provide some vendor management information specifically related to rural/nearshore outsourcing models?
For Sourcing & Vendor Management Professionals
Client Inquiry:How Do Outsourcing And Non-Labor Rates Vary Across India?
Stephanie MooreSeptember 30, 2011
How do outsourcing rates and non-labor costs vary across India?
For Sourcing & Vendor Management Professionals
Client Inquiry:Is It Better To Use Separate Cloud Suppliers Or A Single Cloud Partner?
William MartorelliSeptember 28, 2011
We are implementing some new strategic applications and would like to determine whether we should place them in the cloud. Is it better to use separate suppliers or use a single cloud partner that...
For Sourcing & Vendor Management Professionals
Client Inquiry:App Dev Onshore And Offshore Rates
Stephanie MooreSeptember 20, 2011
Where does Forrester think onshore and offshore rate inflation is going next year for app dev vendors?
For Sourcing & Vendor Management Professionals
Client Inquiry:Outcome-Based Apps Outsourcing Demands Formalized Governance And Demand Management Structures
William MartorelliSeptember 14, 2011
What are some of the current trends in outcome-based offshore outsourcing arrangements, and what structure do you maintain in your internal organization once you've outsourced?
For Sourcing & Vendor Management Professionals
Client Inquiry:Should We Disperse Or Centralize Our Cloud-Based App Support Team?
Liz HerbertSeptember 14, 2011
What are other companies who have cloud sourced some of their apps doing about cloud-based app support team setup? Is it centralized or dispersed?
For Sourcing & Vendor Management Professionals
Client Inquiry:Supplier Management For Applications Outsourcing Engagements
William MartorelliSeptember 07, 2011
Our company is exploring a portfolio segmentation approach to multisourcing to our global delivery providers. This approach would likely entail awarding large bundles of work over a multiyear period...
For Sourcing & Vendor Management Professionals
Client Inquiry:Key Best Practices In Sourcing Strategy
Stephanie MooreAugust 24, 2011
What are some key best practices in sourcing strategy?
For Sourcing & Vendor Management Professionals
Client Inquiry:What Are Some Best Practices When Deciding What Can And Cannot Be Outsourced?
Stephanie MooreAugust 24, 2011
How do you determine what will be outsourced and whether a system is well-suited to be outsourced?
For Sourcing & Vendor Management Professionals
Client Inquiry:What Are Some Best Practices To Reaching Success In Infrastructure Outsourcing?
William MartorelliAugust 04, 2011
What is the key to success in infrastructure outsourcing? Which specific infrastructure towers were successful and unsuccessful, and what were the cost breakdowns or savings per tower? Which vendors...
For Sourcing & Vendor Management Professionals
Client Inquiry:SaaS Contracting
Liz HerbertJuly 26, 2011
What are some key categories to check for when reviewing a SaaS contract?
For Infrastructure & Operations Professionals
Client Inquiry:Guidelines For Auditing DR Plans, Plus Any Changes To The DR Service Provider Landscape
Rachel A. DinesJuly 25, 2011
Can you please provide guidelines for auditing a DR plan? Also, have there been significant changes in the DR services provider landscape?
For Sourcing & Vendor Management Professionals
Client Inquiry:Service-Level Agreements (SLAs) From A Contractual Perspective
Liz HerbertJuly 25, 2011
We are working through contracting with a company and are trying to avoid the pitfalls we have faced with other vendors regarding pithy SLAs. We are looking for advice/best practices and real-world...
For CIO Professionals
Client Inquiry:SaaS Enterprise Social Networks
Rob KoplowitzJune 30, 2011
Which enterprise social platforms vendors offer SaaS deployment models?
For Enterprise Architecture Professionals
Client Inquiry:Assurance-Based Architectural Activity
Alex CullenJune 20, 2011
Can you outsource all of architecture? Where do you draw the boundaries between the accountability of the internal architecture team and the architectural responsibilities of the supplier?
For Sourcing & Vendor Management Professionals
Client Inquiry:What are the recent trends in the IT services outsourcing domain?
Jan Erik AaseMarch 18, 2011
What are the recent trends as witnessed by analysts in the IT services outsourcing domain, and what are the alternative and emerging geographies to watch for in the coming three to four years?

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Outsourcing

Refine your results

Date Range

Role

Analyst

All Analysts

Topics

Region

Vendor

For Infrastructure & Operations Professionals

Client Inquiry:Sample IT Change Management Policy

For Infrastructure & Operations Professionals

Client Inquiry:Disaster Recovery Tools for Marketing Service Providers (MSPs)

For Sourcing & Vendor Management Professionals

Client Inquiry:Outsource Preparation

For Sourcing & Vendor Management Professionals

Client Inquiry:Are There Any Notable Trends In Indian Service Providers' Rates?

For Sourcing & Vendor Management Professionals

Client Inquiry:How Do You Transition Services To A Third Party?

For Sourcing & Vendor Management Professionals

Client Inquiry:RFP For SAP Infrastructure Hosting With Basis Support

For Sourcing & Vendor Management Professionals

Client Inquiry:Why Outsource SAP Support?

For Sourcing & Vendor Management Professionals

Client Inquiry:What Is The Typical Contract Length For A Diverse Outsourced Services Portfolio?

For Sourcing & Vendor Management Professionals

Client Inquiry:Getting Innovation From My Outsourcing Vendors

For Sourcing & Vendor Management Professionals

Client Inquiry:Rural Versus Domestic Outsourcing

For Sourcing & Vendor Management Professionals

Client Inquiry:How Do Outsourcing And Non-Labor Rates Vary Across India?

For Sourcing & Vendor Management Professionals

Client Inquiry:Is It Better To Use Separate Cloud Suppliers Or A Single Cloud Partner?

For Sourcing & Vendor Management Professionals

Client Inquiry:App Dev Onshore And Offshore Rates

For Sourcing & Vendor Management Professionals

Client Inquiry:Outcome-Based Apps Outsourcing Demands Formalized Governance And Demand Management Structures

For Sourcing & Vendor Management Professionals

Client Inquiry:Should We Disperse Or Centralize Our Cloud-Based App Support Team?

For Sourcing & Vendor Management Professionals

Client Inquiry:Supplier Management For Applications Outsourcing Engagements

For Sourcing & Vendor Management Professionals

Client Inquiry:Key Best Practices In Sourcing Strategy

For Sourcing & Vendor Management Professionals

Client Inquiry:What Are Some Best Practices When Deciding What Can And Cannot Be Outsourced?

For Sourcing & Vendor Management Professionals

Client Inquiry:What Are Some Best Practices To Reaching Success In Infrastructure Outsourcing?

For Sourcing & Vendor Management Professionals

Client Inquiry:SaaS Contracting

For Infrastructure & Operations Professionals

Client Inquiry:Guidelines For Auditing DR Plans, Plus Any Changes To The DR Service Provider Landscape

For Sourcing & Vendor Management Professionals

Client Inquiry:Service-Level Agreements (SLAs) From A Contractual Perspective

For CIO Professionals

Client Inquiry:SaaS Enterprise Social Networks

For Enterprise Architecture Professionals

Client Inquiry:Assurance-Based Architectural Activity

For Sourcing & Vendor Management Professionals

Client Inquiry:What are the recent trends in the IT services outsourcing domain?

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