Outsourcing

While there are many types of outsourcing, in general it refers to contracting a business process or function previously performed in-house to an outside entity. Research coverage includes application outsourcing, data center outsourcing, and hosting and managed services.

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40 results in Blogs

  • Martin Gill
  • For eBusiness & Channel Strategy Professionals

    Blog:Ever Buy Your Cornflakes Online? If You Live In The UK You Might.

    Following my blog post from a couple of weeks ago where I wrote about the need to take a local approach in Europe, I’d like to take a few minutes to say something about the first of our...

    • For eBusiness & Channel Strategy Professionals

      Blog:The ROI of Agile Commerce

      Its been a labor of love, but its finally here. Yes, I’ve actually published The ROI Of Agile Commerce.   One of the most common themes we hear from firms looking to invest in pushing...

      • For eBusiness & Channel Strategy Professionals

        Blog:A tale of two brands: Are you ready to embrace the realities of digital business in 2013?

        2013 is going to be a fascinating year for retail in Europe. When I look at what’s to come this year, I can paint a picture of what Forrester predicts by looking at a tale of two brands. Both...

        • For eBusiness & Channel Strategy Professionals

          Blog:Digital Business Means its Time to Evolve

          I’m returning from three days at Forrester’s Technology Management Forum in London. The theme was “Unleash Your Digital Business”, and a very public event on the first day...

          • For eBusiness & Channel Strategy Professionals

            Blog:Introducing the Global Retail Segmentation

            It's hardly a secret that consumers are rapidly adopting new touchpoints to help them shop. But the killer question that every eBusiness executive must be able to answer is, how quickly are...

            • For eBusiness & Channel Strategy Professionals

              Blog:Forrester's first European Mobile Commerce Forecast

                Mobile commerce is a HOT topic! Over the last three months I’ve presented at 4 different European events on the subject of Mobile Commerce in retail, and in every other speech I’m...

              • For eBusiness & Channel Strategy Professionals

                Blog:Marks And Spencer's "Plan A" Doesn't Specifically Mean "Agile." But It Could.

                 I’m constantly searching for great examples of agile commerce practitioners. These are hard to find, and it’s rare to come across any one organization that exemplifies everything...

                • For eBusiness & Channel Strategy Professionals

                  Blog:Navigating the New Digital Landscape

                  I’m writing this on the train. On my iPad. Connected to the internet (albeit intermittently, thanks to the occasional tunnel) while trundling through the British countryside. I booked my ticket...

                  • For eBusiness & Channel Strategy Professionals

                    Blog:Agile Commerce – that’s Forrester’s word for “Omnichannel,” right?

                    You’ve all heard the term “Omnichannel.” And since you are reading this blog I’m going to assume you’ve also all heard the term “Agile Commerce.” If not,...

                    • For eBusiness & Channel Strategy Professionals

                      Blog:Drive Digital Transformation Through Strategic Partnerships

                      I’m house hunting.   It’s a very enlightening way of seeing digital disruption in action. When my wife and I bought our current house over a decade ago, we found it on a property...

                      • For eBusiness & Channel Strategy Professionals

                        Blog:What's your in-store digital strategy?

                        At the start of the year, I published a piece of research looking at the major trends we predicted would hit Europe this year. One of the themes I called out was building on Peter Sheldon’s...

                        • For eBusiness & Channel Strategy Professionals

                          Blog:ePrivacy Legislation Gets (Marginally) Clearer

                            The  May 26th UK deadline for compliance to the EU ePrivacy Directive has come and gone. The result? Confusion among eBusiness executives. Some action. Some sites are informing us of what...

                          • For eBusiness & Channel Strategy Professionals

                            Blog:Use Forrester's European Retail Segmentation to Understand Complex Customer Behavior

                            Digital disruption is both an opportunity and a threat.   In the age of the customer, firms that assume that what made them successful in the past will continue to drive competitive advantage...

                            • For eBusiness & Channel Strategy Professionals

                              Blog:Agile Commerce Is For Life, Not Just For Christmas

                                EBay is now the latest entrant into the field of retail experimenters that are trialing the concept of a “virtual store.”  EBay joins Occado and Tesco in embracing the...

                              • For eBusiness & Channel Strategy Professionals

                                Blog:eCommerce. Russian style!

                                Anyone who’s heard me speak at a conference over the last couple of years stands a fair chance of having listened to me talk about the fall of the Berlin Wall. Now, considering I typically talk...

                                • For eBusiness & Channel Strategy Professionals

                                  Blog:Thinking of launching a daily deal? Just hold that thought and read this first...

                                  In November 2011 Sucharita Mulpuru published a very well read Forrester research document entitled “The Myths and Truths About Daily Deals”. In this document she led with the...

                                  • For eBusiness & Channel Strategy Professionals

                                    Blog:Online Retail Goes From Strength To Strength Across Europe

                                    Concerns over crumbling economies, the collapse of the euro, and enforced austerity measures can’t have escaped your attention if you live in Europe. It’s easy to believe that consumers...

                                    • For eBusiness & Channel Strategy Professionals

                                      Blog:How Quickly Can You Add A New Touchpoint?

                                      Here at Forrester we have been talking about the concept of "agile commerce" for some time now, but it's not always easy to point to live examples of “agile”businesses. What is agile...

                                      • For eBusiness & Channel Strategy Professionals

                                        Blog:Don't Believe The Hype: 5 Trends to Watch (and 5 to Ignore) for On-line Retail in 2012

                                          Every year at Forrester we take a look ahead at the driving forces behind online retail and make some predictions about how we think things will evolve and we try and identify the key trends...

                                        • For eBusiness & Channel Strategy Professionals

                                          Blog:Bring me my Jetpack!

                                          The future, if you believe science fiction, will be filled with hover-cars and jetpacks.   Bah humbug. I was never really into sci-fi as a kid. I never got into Doctor Who (still don’t...

                                          • For eBusiness & Channel Strategy Professionals

                                            Blog:How Agile Are You Feeling?

                                              Here at Forrester we’ve spend a lot of time this year evangelizing a new approach to multichannel commerce – one that we call agile commerce. The fundamentals are outlined here in...

                                            • For eBusiness & Channel Strategy Professionals

                                              Blog:Agile Commerce: Know It When You See It

                                                Here at Forrester, we’ve been evangelizing the concept of agile commerce for a while now, and we are working on a stream of research building on the concept and digging into exactly how...

                                              • For eBusiness & Channel Strategy Professionals

                                                Blog:What Can Microsoft Teach You About Digital Business?

                                                It’s only crumbling, archaic companies that have to worry about digital disruption, right? Companies that cling to out-moded ways of operating, where out-of-touch, besuited executives languish...

                                                • For eBusiness & Channel Strategy Professionals

                                                  Blog:How to be a Digital Commando

                                                  These poor, cold fellows stand few miles from my parent’s house in the Highlands of Scotland. They commemorate the founding of the Royal Marine Commandos in 1942, and these windswept, bronze...

                                                  • For Technology Management Professionals

                                                    Blog:Are You Ready For Digital Business?

                                                    When David Cameron and Angela Merkel put their heads together to talk about the “Internet of Things” and decide that Britain should double its research investment into technology...