Forrester

Why Read This Report

Process initiatives fueled by substantial technology investments need business process change discipline to offset typical organizational ailments undermining them, such as unclear goals, undoable jobs, confusing measurements, and thick silo walls. Business process discipline ultimately determines the success or failure of process change. It begins when business process owners and business process professional executives articulate why they intend to change processes and how and extends to assessing the organization's readiness to absorb change. And importantly, process discipline requires a deliberate focus on first devising the change strategy and then assessing the organization's culture and structural constraints.