Pascal Matzke

Vice President, Research Director serving CIOs

Pascal is a member of Forrester's Business Technology Futures team, which serves CIOs and their business partners by predicting the long-term business impact of information technology. His research focus is on as-a-service business models and tech-driven business transformation, analyzing the shifting and consolidating IT services and outsourcing market, as well as underlying IT market dynamics. His research examines new constituencies of buyers and suppliers that are currently reshaping and recasting the IT services market.

In addition, Pascal regularly advises end user clients on their IT services and sourcing strategies, with a particular emphasis on outsourcing decision issues, RFP creation, and vendor selection and vendor management. His research spans the business strategies, operational processes, and portfolio elements required to achieve and sustain market leadership. For example, he co-authored Forrester's Big Idea on "Converged Service Delivery: The Missing Link In Achieving Business Flexibility." Pascal is a frequent public speaker and is regularly quoted by leading business newspapers and IT magazines, such as CIO Magazine, Computing, The Economist, the Financial Times, Handelsblatt, InformationWeek, and the International Herald Tribune.

Previous Work Experience

Pascal joined Forrester in 2005 from META Group, where he was a European lead analyst and consulting director responsible for IT services and vendor strategy issues. Previously, Pascal came from Giga Information Group, where he was a senior analyst and solution program manager covering IT services and outsourcing topics, as well as the relevant vendor evaluation methodologies. Prior to joining Giga Information Group in 1997, Pascal was involved in management consulting projects at a Munich-based consulting company, mainly in the telecommunications and IT services area.


Pascal earned an M.A. in political science, economics, and modern history from the Ludwig-Maximilians-University in Munich, Germany.

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56 results in Reports

  • Pascal Matzke
  • For CIO Professionals

    Report:The Evolution Of Cloud Computing Markets

    Looking past the current industry hype surrounding all things cloud, Forrester believes that cloud computing is a sustainable, long-term IT paradigm, and the successor to previous mainframe,...

    • Downloads: 4776
  • For CIO Professionals

    Report:The State Of Enterprise IT Services: 2008

    Business Data Services North America And Europe

    This document gives highlights of an extensive data set collected across North American and European enterprises via our Enterprise IT Services Survey, North America And Europe, Q2 2008. This survey...

    • Downloads: 2304
  • For CIO Professionals

    Report:The State Of Enterprise IT Services: 2009

    Business Data Services North America And Europe

    As the global economic downturn continues to put pressure on IT budgets, companies are taking a variety of measures to get more value for the money spent on IT services. But unlike the last recession...

    • Downloads: 2188
  • For CIO Professionals

    Report:The Coming Upheaval In Tech Services

    Four Economic And Technology Factors Will Combine To Recast The Business

    The tech services market is about to undergo a massive transformation that will call traditional provider business models into question. Four factors will combine to dramatically change the dynamics,...

    • Downloads: 2030
  • For CIO Professionals

    Report:Market Momentum: IT Services And Outsourcing Market, H1 2008

    The IT services and outsourcing market is in the midst of a fundamental transformation that will eventually lead to a new IT ecosystem framed by new constituencies of buyers and suppliers, all...

    • Downloads: 1455
  • For CIO Professionals

    Report:The Three Archetypes Of Service Providers

    Aligning Your Positioning And Portfolio With Client Stakeholder Objectives

    The IT service provider market is undergoing a major transformation that will have a profound impact on how providers design and structure their portfolio and conduct their go-to-market approach....

    • Downloads: 1418
  • For CIO Professionals

    Report:Market Momentum: IT Services And Outsourcing Market, H1 2009

    Forrester's biannual review of the key events in the IT services and outsourcing market reveals how providers are responding to the severe macroeconomic conditions and continuing their transformation...

    • Downloads: 1087
  • For Sales Enablement Professionals

    Report:Introducing Forrester's Vendor Positioning Review

    An Assessment Tool That Helps Develop Compelling Technology Positioning

    Technology vendors describe themselves in different ways across multiple channels, but their real position — and value — is defined by the perceptions of decision-makers across customers'...

    • Downloads: 769
  • For CIO Professionals

    Report:Market Momentum: IT Services And Outsourcing Market, H2 2009

    The Market Sees Convergence Driven By Nontraditional Services Players

    The global market for IT services and outsourcing is in the midst of a fundamental transformation. While overall services revenues for 2009 are set to decline, the vendor landscape has already...

    • Downloads: 1000
  • For CIO Professionals

    Report:Vendor Positioning Review: IT Services And Outsourcing Providers, Q3 2007

    Forrester evaluated four of the top 10 leading IT services and outsourcing providers across 15 criteria and three services domains to determine their positioning on the provider continuum between...

    • Downloads: 749
  • For CIO Professionals

    Report:Market Momentum: IT Services And Outsourcing Market, H2 2008

    As the world's major economies battle the oncoming recession, Forrester has examined how the key players in the IT services market have fared and how they are adapting their strategies to not only...

    • Downloads: 908
  • For CIO Professionals

    Report:EMEA IT Outsourcing Deals: 2008 Review

    While 2008 proved to be a tumultuous year in the world economy, IT outsourcers were well positioned to take advantage as companies looked to cut costs and potentially headcount. Despite the fact that...

    • Downloads: 791
  • For CIO Professionals

    Report:The Emerging M&A Management Tools Market

    Integrated Solutions Pave The Way To More Sophisticated M&A Management

    While the number of mergers and acquisitions (M&A) has increased over the past few years, most companies lack a structured and repeatable approach for managing the deals in an efficient and effective...

    • Downloads: 660
  • For CIO Professionals

    Report:New Dynamics Shape IT Services Spending

    Changes Will Accelerate Over The Next 24 Months

    The IT services industry is in the middle of a fundamental transformation of who it sells to, what services it sells, and how it delivers those services. Upstart vendors specializing in new...

    • Downloads: 767
  • For CIO Professionals

    Report:HP Buys EDS: Immediate Synergies Are Few, But Long-Term Opportunities Look Promising

    SWOT Analysis: HP/EDS, Q2 2008

    Hewlett-Packard (HP) did it again! Almost seven years after its acquisition of rival technology vendor Compaq and a string of smaller software acquisitions in the meantime, HP this week announced...

    • Downloads: 686
  • For Enterprise Architecture Professionals

    Report:Enterprise Architecture Needs To Plan For Outsourced SOA

    The Impact Of SOA On Offshoring: The User Perspective

    To make service-oriented architecture most effective, a strong relationship between the business and IT needs to be in place. Introducing an IT services vendor creates a triangular relationship with...

    • Downloads: 625
  • For CIO Professionals

    Report:Service Providers Start To See The Implications Of The Credit Crunch

    During recent weeks, we have seen some unprecedented events in the global financial markets that will also have a profound impact on the tech sector, including the services business. Service...

    • Downloads: 528
  • For CIO Professionals

    Report:Four Steps To Derive More Strategic Value From Your SWOT Analysis

    The strengths, weaknesses, opportunities, and threats (SWOT) analysis methodology is one of the most popular tools among strategy professionals for examining and understanding the competitive...

    • Downloads: 568
  • For CIO Professionals

    Report:EMEA IT Outsourcing Deals: 2009 Review

    Despite A Rocky 2009, Outsourcers Are Poised For Growth In 2010

    In 2009, we recorded 409 outsourcing deals in Europe, the Middle East, and Asia (EMEA). This represents a 20% increase on the number recorded in 2008. However, at the same time, we find that total...

    • Downloads: 598
  • For CIO Professionals

    Report:Understanding The M&A Services Market

    Providers With Different Legacies Frame The Diverse M&A Services Market

    While the current credit crunch has led to a decrease in the overall number of mergers and acquisitions (M&A) in 2008 compared with 2007, companies continue to rely on good advice and support to...

    • Downloads: 519
  • For CIO Professionals

    Report:European IT Outsourcing — A Review Of A Market In Transition

    The European outsourcing market has continued to see a high level of activity over the past 24 months, with Forrester tracking 340 deals in 2010 and 220 deals in the first half of 2011. However, as...

    • Downloads: 98
  • For CIO Professionals

    Report:Wipro Has The Potential To Become A Market Leader For NGOSS

    SWOT Analysis: Wipro, Q4 2007

    Wipro has the potential to establish itself as a leading player in the market for next-generation operational supporting systems (NGOSS). The company provides a true end-to-end portfolio of...

    • Downloads: 360
  • For CIO Professionals

    Report:Navigating Through The Volatility And Complexity Of The Tech Industry Ecosystem

    Whatever the vagaries of the current economic downturn, the tech industry is caught in the grips of a deep structural change that will drastically alter the nature of industry supply and demand. Tech...

    • Downloads: 391
  • For CIO Professionals

    Report:TCS Pushes On NGOSS To Drive Telecom-Sector Growth

    SWOT Analysis: TCS, Q2 2008

    Over the past two years, Tata Consultancy Services (TCS) has significantly expanded its footprint with telecom service providers, thanks to its strong focus on and expertise in next-generation...

    • Downloads: 378
  • For CIO Professionals

    Report:Capgemini Consulting Is Moving To Become A Global Transformation Partner For M&A

    M&A Services SWOT Analysis: Capgemini Consulting, Q4 2009

    Capgemini Consulting, the newly formed global consulting business unit of Capgemini, provides a well-defined portfolio for mergers and acquisitions (M&A) services. This step of globalizing its...

    • Downloads: 447