Pascal Matzke

Vice President, Research Director serving CIOs

Pascal is a member of Forrester's Business Technology Futures team, which serves CIOs and their business partners by predicting the long-term business impact of information technology. His research focus is on as-a-service business models and tech-driven business transformation, analyzing the shifting and consolidating IT services and outsourcing market, as well as underlying IT market dynamics. His research examines new constituencies of buyers and suppliers that are currently reshaping and recasting the IT services market.

In addition, Pascal regularly advises end user clients on their IT services and sourcing strategies, with a particular emphasis on outsourcing decision issues, RFP creation, and vendor selection and vendor management. His research spans the business strategies, operational processes, and portfolio elements required to achieve and sustain market leadership. For example, he co-authored Forrester's Big Idea on "Converged Service Delivery: The Missing Link In Achieving Business Flexibility." Pascal is a frequent public speaker and is regularly quoted by leading business newspapers and IT magazines, such as CIO Magazine, Computing, The Economist, the Financial Times, Handelsblatt, InformationWeek, and the International Herald Tribune.

Previous Work Experience

Pascal joined Forrester in 2005 from META Group, where he was a European lead analyst and consulting director responsible for IT services and vendor strategy issues. Previously, Pascal came from Giga Information Group, where he was a senior analyst and solution program manager covering IT services and outsourcing topics, as well as the relevant vendor evaluation methodologies. Prior to joining Giga Information Group in 1997, Pascal was involved in management consulting projects at a Munich-based consulting company, mainly in the telecommunications and IT services area.


Pascal earned an M.A. in political science, economics, and modern history from the Ludwig-Maximilians-University in Munich, Germany.

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56 results in Reports

  • Pascal Matzke
  • For CIO Professionals

    Report:What The European CEO Needs From The CIO In 2014

    Trust In IT Delivery Is An Issue For European Business Decision-Makers

    Continuing economic uncertainty, regulatory pressures, and the digitization of commerce will place further stress on European IT budgets and plans in 2014. The good news highlighted in our research...

    • Downloads: 262
  • For CIO Professionals

    Report:New Dynamics Shape IT Services Spending

    Changes Will Accelerate Over The Next 24 Months

    The IT services industry is in the middle of a fundamental transformation of who it sells to, what services it sells, and how it delivers those services. Upstart vendors specializing in new...

    • Downloads: 779
  • For CIO Professionals

    Report:Forrsights: European Companies Start To Embrace New Systems Of Engagement

    Our Software Decision-Maker Survey Shows A Shift In Emphasis From Systems Of Records To Systems Of Engagement

    During November 2011 and December 2011, Forrester surveyed 676 software decision-makers across Germany, France, and the UK to determine their spending priorities around software. With new systems of...

    • Downloads: 252
  • For CIO Professionals

    Report:European IT Outsourcing — A Review Of A Market In Transition

    The European outsourcing market has continued to see a high level of activity over the past 24 months, with Forrester tracking 340 deals in 2010 and 220 deals in the first half of 2011. However, as...

    • Downloads: 99
  • For CIO Professionals

    Report:Understanding The Embedded Security Market Ecosystem

    Identifying Dominant Players And Mapping Challenges To Opportunities

    As the number of smart, sensor-rich IP-enabled devices grows, so does the demand and scramble to secure these connected devices. But no one tech or security vendor can do it alone. The variety of...

    • Downloads: 394
  • For CIO Professionals

    Report:Embedded Security For An IP-Enabled World

    We live in a world where an increasing number devices and objects — from medical implantable devices to cars — come with sensors to communicate with each other and transmit information to...

    • Downloads: 384
  • For CIO Professionals

    Report:The Coming Upheaval In Tech Services

    Four Economic And Technology Factors Will Combine To Recast The Business

    The tech services market is about to undergo a massive transformation that will call traditional provider business models into question. Four factors will combine to dramatically change the dynamics,...

    • Downloads: 2037
  • For CIO Professionals

    Report:The Evolution Of Cloud Computing Markets

    Looking past the current industry hype surrounding all things cloud, Forrester believes that cloud computing is a sustainable, long-term IT paradigm, and the successor to previous mainframe,...

    • Downloads: 4779
  • For CIO Professionals

    Report:EMEA IT Outsourcing Deals: 2009 Review

    Despite A Rocky 2009, Outsourcers Are Poised For Growth In 2010

    In 2009, we recorded 409 outsourcing deals in Europe, the Middle East, and Asia (EMEA). This represents a 20% increase on the number recorded in 2008. However, at the same time, we find that total...

    • Downloads: 602
  • For CIO Professionals

    Report:Market Momentum: IT Services And Outsourcing Market, H2 2009

    The Market Sees Convergence Driven By Nontraditional Services Players

    The global market for IT services and outsourcing is in the midst of a fundamental transformation. While overall services revenues for 2009 are set to decline, the vendor landscape has already...

    • Downloads: 1001
  • For CIO Professionals

    Report:KPMG Is Looking To Expand Its M&A Business Beyond Transaction Services

    M&A Services SWOT Analysis: KPMG, Q4 2009

    KPMG provides a very broad mergers and acquisitions (M&A) services portfolio, which is being brought to market through a consistent go-to-market and delivery approach. The provider enables its...

    • Downloads: 229
  • For CIO Professionals

    Report:The State Of Enterprise IT Services: 2009

    Business Data Services North America And Europe

    As the global economic downturn continues to put pressure on IT budgets, companies are taking a variety of measures to get more value for the money spent on IT services. But unlike the last recession...

    • Downloads: 2189
  • For CIO Professionals

    Report:Capgemini Consulting Is Moving To Become A Global Transformation Partner For M&A

    M&A Services SWOT Analysis: Capgemini Consulting, Q4 2009

    Capgemini Consulting, the newly formed global consulting business unit of Capgemini, provides a well-defined portfolio for mergers and acquisitions (M&A) services. This step of globalizing its...

    • Downloads: 449
  • For Sourcing & Vendor Management Professionals

    Report:Xerox's Acquisition Of ACS Underscores A Converging Market

    The Company Makes A Bold Services Play

    On September 28, 2009, Xerox announced that it was purchasing the business process outsourcing (BPO) company Affiliated Computer Services (ACS), in a deal valued at approximately $6.4 billion. Coming...

    • Downloads: 288
  • For CIO Professionals

    Report:Tata Consultancy Services: Using The Downturn To Reposition Its IT M&A Services

    M&A Services SWOT Analysis: Tata Consultancy Services (TCS), Q4 2009

    Tata Consultancy Services (TCS) has primarily focused on the mergers and acquisitions (M&A) IT requirements of clients in the financial services industry for many years. Backed by its strong IT...

    • Downloads: 436
  • For CIO Professionals

    Report:Dell's Plans to Acquire Perot Systems

    One Small — Though Challenging — Step Toward Dell's Services Aspirations

    While the proposed acquisition of Perot Systems by Dell does not come as a surprise — Dell has been orchestrating a more determined services strategy — it anchors the commitment. The...

    • Downloads: 293
  • For CIO Professionals

    Report:Market Momentum: IT Services And Outsourcing Market, H1 2009

    Forrester's biannual review of the key events in the IT services and outsourcing market reveals how providers are responding to the severe macroeconomic conditions and continuing their transformation...

    • Downloads: 1089
  • For CIO Professionals

    Report:How To Participate In ICT Spending Plans Of Economic Stimulus Packages

    Tech Vendors Need To Offer A Holistic Vision To Policymakers

    Investment in information and communication technologies (ICT) is an important element of many economic stimulus packages around the globe. In particular, the new US administration strives to...

    • Downloads: 213
  • For CIO Professionals

    Report:IBM Offers A Broad M&A Services Portfolio With Strong Integration Capabilities

    M&A Services SWOT Analysis: IBM Global Business Services, Q2 2009

    IBM Global Business Services (IBM GBS) provides a broad mergers and acquisitions (M&A) services portfolio, which is also fueled by IBM's ample M&A knowledge and business expertise. The company...

    • Downloads: 337
  • For CIO Professionals

    Report:Siemens IT Solutions And Services Evolves A Strong IT-Based M&A Services Proposition

    M&A Services SWOT Analysis: Siemens IT Solutions And Services, Q2 2009

    Siemens IT Solutions and Services (SIS) has made significant efforts to build out its mergers and acquisitions (M&A) services portfolio over the past two years, with a strong focus on the IT...

    • Downloads: 285
  • For CIO Professionals

    Report:EMEA IT Outsourcing Deals: 2008 Review

    While 2008 proved to be a tumultuous year in the world economy, IT outsourcers were well positioned to take advantage as companies looked to cut costs and potentially headcount. Despite the fact that...

    • Downloads: 792
  • For CIO Professionals

    Report:Market Momentum: IT Services And Outsourcing Market, H2 2008

    As the world's major economies battle the oncoming recession, Forrester has examined how the key players in the IT services market have fared and how they are adapting their strategies to not only...

    • Downloads: 909
  • For CIO Professionals

    Report:Navigating Through The Volatility And Complexity Of The Tech Industry Ecosystem

    Whatever the vagaries of the current economic downturn, the tech industry is caught in the grips of a deep structural change that will drastically alter the nature of industry supply and demand. Tech...

    • Downloads: 391
  • For CIO Professionals

    Report:European IT/Telecom Converged Service Delivery Outsourcing Deals: H1 2008

    The European Converged Service Delivery (CSD) market has continued on its strong growth path from the second half of 2007, with Forrester recording a record number of deals in the first half of 2008....

    • Downloads: 356
  • For CIO Professionals

    Report:Understanding The M&A Services Market

    Providers With Different Legacies Frame The Diverse M&A Services Market

    While the current credit crunch has led to a decrease in the overall number of mergers and acquisitions (M&A) in 2008 compared with 2007, companies continue to rely on good advice and support to...

    • Downloads: 521