Forrester

For Sourcing & Vendor Management Professionals

Blog:Will The Bring-Your-Own-Device Phenomenon Help Propel Desktop Virtualization?

I recently appeared on CIO Talk Radio to discuss the growing challenge brought by increased diversity of computing devices in the workplace and the bring-your-own-device (BYOD) trend. There is no...

For Sourcing & Vendor Management Professionals

Report:Automate Your Performance Management Activities

Performance Management: The Services Sourcing Playbook

Performance management is one of the most essential aspects of services governance, yet also one of the most challenging. It consists essentially of tracking vendor performance against established...

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For Sourcing & Vendor Management Professionals

Report:Evolve Supplier Management To The Changing Ecosystem

Ongoing Management: The Services Sourcing Playbook

The market for IT services is evolving rapidly, and the tactics that sourcing and vendor management professionals use to select, negotiate, and manage supplier relationships must evolve with it. The...

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For Sourcing & Vendor Management Professionals

Blog:KPMG-Equaterra highlights Outsourcing Advisor Consolidation

KPMG’s recent acquisition of Equaterra signals some new dynamics in the market for outsourcing advisory services. The acquisition creates an intriguing combination of capabilities encompassing...

For Sourcing & Vendor Management Professionals

Tool:Forrester Wave™: EMEA Applications Outsourcing, Q4 '10

For Sourcing & Vendor Management Professionals

Report:Align IT Services Metrics With Relationship Goals

Benchmarks: The Services Sourcing Playbook

There are almost as many ways to measure service providers as there are service providers themselves. But more is not necessarily better when measuring service partners — as the more that you...

• Downloads: 544

For Sourcing & Vendor Management Professionals

Report:Cloud Sourcing Models Dictate Sourcing Strategy

The Diversity Of Solutions Poses New Challenges For SVM Professionals

Anxious to take advantage of the rapid growth rates associated with cloud services, technology services vendors have developed a host of new solutions. These include pure infrastructure-as-a-service...

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For Sourcing & Vendor Management Professionals

Blog:Should You Be Using Service Level Management Tools?

A couple of years ago, my then-colleague Patrick Connaughton wrote a market overview about service-level management tools, which included a discussion of specific toolsets intended to help customers...

For Sourcing & Vendor Management Professionals

Blog:CGI’s Logica Buy Should Benefit Both Suppliers And Customers Of Both

CGI’s plan to acquire Logica for approximately $2.6 billion, amounting to the combination of two distinctly regional entities into a single “global” provider, offers further proof...

For Sourcing & Vendor Management Professionals

Report:Cloud Computing's Impact On Outsourcing Contracts

Although still in its earliest phases, the transition to cloud computing is having a measurable impact on IT services spending as outsourcing customers transition from IT spending on traditional IT...

• Downloads: 752

For Sourcing & Vendor Management Professionals

Report:What Is Testing-As-A-Service Anyway?

Testing-As-A-Service Doesn't Necessarily Mean The Cloud — At Least Not Yet

Sourcing professionals are moving away from their historic emphasis on staff augmentation in testing engagements toward increasing focus on more predictable outcomes and consumption-based pricing....

• Downloads: 687

For Sourcing & Vendor Management Professionals

Tool:Managed Outcomes Are Primarily About Applications And Project Work

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: EMEA Applications Outsourcing, Q4 2010

In Forrester's 50-criteria evaluation of 15 leading providers of applications outsourcing (AO) solution vendors, Forrester found that in this maturing market, Accenture and IBM lead the pack, with a...

• Downloads: 1361

For Sourcing & Vendor Management Professionals

Client Inquiry:Outcome-Based Apps Outsourcing Demands Formalized Governance And Demand Management Structures

What are some of the current trends in outcome-based offshore outsourcing arrangements, and what structure do you maintain in your internal organization once you've outsourced?

For Sourcing & Vendor Management Professionals

Client Inquiry:Is It Better To Use Separate Cloud Suppliers Or A Single Cloud Partner?

We are implementing some new strategic applications and would like to determine whether we should place them in the cloud. Is it better to use separate suppliers or use a single cloud partner that...

For Sourcing & Vendor Management Professionals

Tool:Benefits Include Higher Supplier Accountability, But Not Necessarily Lower Costs

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: Global IT Infrastructure Outsourcing, Q1 2011

IBM Leads A Closely Packed Group Of Suppliers

In Forrester's 36-criteria evaluation of global IT infrastructure management vendors, we found that IBM leads a closely packed group of leaders including HCL, Capgemini, Wipro, Infosys, TCS,...

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For Sourcing & Vendor Management Professionals

Tool:Enterprises' Buying Intentions For Various "As-A-Service" Offerings

For Sourcing & Vendor Management Professionals

Tool:Measuring And Defining The Outcomes Are The Principal Challenges

For Sourcing & Vendor Management Professionals

Report:Should ITO Customers Also Outsource Service Integration?

Many sourcing and vendor management (SVM) executives with existing, single-source outsourcing contracts want to recast their agreements with a multisourcing flavor. But clients continue to struggle...

• Downloads: 440

For Sourcing & Vendor Management Professionals

Blog:Outsourcing T's And C's: Will Cloud Suppliers Act More Like Outsourcing Suppliers Or Vice Versa?

Corporate customers of cloud services are not having much fun when negotiating with emerging cloud suppliers. Forrester clients seeking support for their longstanding contractual preferences ranging...

For Sourcing & Vendor Management Professionals

Report:Managed Hosting: Still Relevant Despite Cloud's Rise

Managed Hosting Remains A Viable Alternative Or Complement To The Cloud

If you've been reading the press, you could be forgiven for assuming that enterprise-class managed hosting would have transitioned entirely to the cloud by now. Yet the pace of managed hosting's...

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For Sourcing & Vendor Management Professionals

Report:IT Infrastructure Outsourcing In Asia Pacific Requires Country-Specific Strategies

A Review Of ITO Trends In Four Important Asia Pacific Markets

Asia Pacific represents the fastest-growing, yet underdeveloped geographic segment of the global infrastructure management services (IMS) market. Over the next five years, market watchers will see...

• Downloads: 570

For Sourcing & Vendor Management Professionals

Tool:Sample Cloud Strategy Scoring Framework

For Sourcing & Vendor Management Professionals

Client Inquiry:What Are Some Best Practices To Reaching Success In Infrastructure Outsourcing?

What is the key to success in infrastructure outsourcing? Which specific infrastructure towers were successful and unsuccessful, and what were the cost breakdowns or savings per tower? Which vendors...