Patti Freeman Evans

Vice President, Research Director serving eBusiness & Channel Strategy PROFESSIONALS

Patti serves eBusiness & Channel Strategy Professionals. She is a leading expert on multichannel retail strategy with 19 years of diversified experience, expertise in creating customer-centric eCommerce sites, integrating channels effectively, developing innovative marketing initiatives, and ensuring high-standard customer service and order fulfillment operations.

Previous Work Experience

Patti was formerly a research director at JupiterResearch. Before joining JupiterResearch, she held leadership positions with leading internationally known companies like Bloomingdale's and Godiva Chocolatier. Most recently, she was director of shopping services with bloomingdales.com, where she touched on all aspects of the multichannel retail business. Brought on board to create and launch Bloomingdale's Bridal Registry website with WeddingChannel.com, Patti directed all aspects of the business from concept to implementation, including back-end customer service and store integration issues. In her previous capacities at Bloomingdale's, she led the international marketing department and implemented award-winning multiple-media marketing and retention programs. Further, Patti has done project work to develop interactive educational products for adults and children.

Patti has been quoted in major media outlets such as The Wall Street Journal, The New York Times, The Chicago Tribune, and Business 2.0, as well as in industry publications such as Internet Retailer and Executive Technology. Patti has also appeared on NBC Nightly News, CNBC, BBC, CNN, NPR, PBS, Fox Business News Network, and BNN.

She has taught eCommerce at the Fashion Institute of Technology in New York and is also the vice chairman of the board of directors for Shop.org, a membership organization that serves the online and multichannel retail community and a division of the National Retail Federation.


Education

Patti earned a B.A. in business management and studio art from Franklin and Marshall College.

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108 results in Everything

  • Analyst Relations
  • Discussion:Member feedback survey for Forrester's Analyst Relations community

    Hi everyone, In an effort to continue to improve the community experience and deliver value to all of our members, we have launched a member feedback survey. The survey will take approximately 8...

    • For Analyst Relations Professionals

      Report:Selecting And Preparing AR's Customer References

      Customer reference programs are crucial to AR programs that target client advocate analysts — those who guide users and buyers. Yet AR managers report difficulty in connecting analysts to...

      • Downloads: 289
    • Discussion:jhon analyst

      UK SEO Agency

      • For Analyst Relations Professionals

        Charts & Figures:A Neustar Briefing Plan

      • For Analyst Relations Professionals

        Report:Professional Industry Analyst Relations Measurement

        Professional measurement is an integral part of fully professional AR; it is not optional. But AR managers get confused about who the measurements are for, as well as what measurements to take, how...

        • Downloads: 178
        • Rating:
      • Discussion:Who are the major players in Telecom wireless OSS segment ?

        I am currently researching on major providers for Wireless Operator Solutions. The inputs needed are the key players, their market advantage on the product and the product catalogue. Please help with...

        • Discussion:"Don't You Forget About Me..."

          I might be showing my age, but I loved the band Simple Minds growing up, and I was also in the John Hughes film generation. The Pretty In Pink soundtrack is one of my favs. But I digress before I...

          • For Analyst Relations Professionals

            Report:Extract Maximal Benefit From Your AR Value Statement

            AR managers struggle to build value-driven AR plans, let alone to articulate any resultant business value in crisp statements that convince executives of AR's worth. But the plan and the value...

            • Downloads: 145
            • Rating:
          • Discussion:Forrester Wave methodology doc

            hi - i was looking around for this doc on forrester, but came up empty. can anyone point me to it?thanks

            • For Analyst Relations Professionals

              Report:Deliver Value Beyond Communications AR

              Communications (comms) AR — characterized by programs of outreach to analysts with no clearer view of value beyond this — is weak. It's bad for your company, and, if you aspire to a top...

              • Downloads: 160
              • Comments: 2
              • Rating:
            • Discussion:Exciting times in the AR world

              An exciting couple weeks in the world of analyst relations.  There has been another flurry of AR job postings with seven new jobs on our board in November alone.  And a new firm was born taking with...

              • For Analyst Relations Professionals

                Report:Best Practices For Major Analyst Evaluations, Part 3: Interactions With Authors

                Branded vendor comparisons from well-known research firms hold a very special place in analyst relations (AR) programs. Excluded vendors want to be included in them, and those already there jockey...

                • Downloads: 279
              • Discussion:Member feedback survey for Forrester's Analyst Relations community

                Hi everyone, In an effort to continue to improve the community experience and deliver value to all of our members, we have launched a member feedback survey. The survey will take approximately 8...

                • For Analyst Relations Professionals

                  Report:Focus Industry Analyst Relations On Achievable Metrics

                  AR's Measurement And Achievement Of Sales Contribution Is Improving

                  Myriad options puzzle industry analyst relations (AR) professionals as they try to measure the value they bring to high-tech vendors and to deliver consistently against related targets. A Forrester...

                  • Downloads: 369
                • Discussion:What is "AR maturity" anyway?

                  Some time ago, I posted a question about analyst relations maturity - more specifically, what criteria would need to be considered in any maturity model created for self-assessment or...

                  • Discussion:New Year, same AR objectives?

                    Or do you take advantage of the turning of the calendar to reevaluate your AR goals, priorities and objectives? I know of many who update a plan every quarter to align with internal goals, and still...

                    • Discussion:What's the best AR result you know?

                      If we really wanted to blow the socks off folk outside AR who don't fully understand what it can achieve, it would be great to recount AR's greatest achievements. So what was your finest AR hour? Or...

                      • Discussion:Do you have examples of quantified AR value?

                        I'd be interested to hear what examples you know of quantified business value generated by AR.Conscious that some achievements may be shared, perhaps you could categorise your examples between those...

                        • Discussion:Analyst firms: rock star bands or record label dinosaurs?

                          I have posted this today: http://wp.me/p9yEt-Q6 Questions for AR pros to ask themselves and relay to their research firms sales repsIs the research published by IT analysis firms fitting with your...

                          • Discussion:Stats referring to the adoption of mobile by trade or professional association

                            Could anyone point me in the right direction to acquire such data?  Thanks

                            • Discussion:AR's Opportunity To Deliver Publication-Ready Content

                              Kevin, You're assuming AR owns content and messaging. In my experience, it's not often the case.

                              • Discussion:Gartner buys IDEAS, how does that compare to Springboard?

                                Blogged about how Gartner followed Forrester's lead with their latest acquisition:http://analystrelations.org/2012/04/20/gartner-gets-the-ideas-from-forrester/Someone I don't know made a comment...

                                • Discussion:Sales Win/Loss Analysis & AR

                                  Is there a formalized win/loss analysis at your company? I know many AR professionals would love to be included, to document and benchmark where in the sales process AR efforts manifest - to 'test...

                                  • For Analyst Relations Professionals

                                    Report:Assess The Core Of Your Industry Analyst Relations Program

                                    Assessment: The Industry Analyst Relations Playbook

                                    Analyst relations (AR) managers get very little time to assess their AR programs because they're so busy executing on the next apparent priority. To help, Forrester has distilled AR best practices...

                                    • Downloads: 1012
                                  • Discussion:How do you explain differences between AR influence, and PR?

                                    If you're educating AR spokespeople, do you contrast Analyst Relations with Press Relations, or analysts with journalists? If so, what differences do you feel that spokespeople should understand?My...

                                     
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