Forrester

For Enterprise Architecture Professionals

Report:Find Your Transformation Edge

Ask Hard Questions About Business, Process, And Technology Best Practices

Business process pros live at the intersection of business and technology and bring process methodologies, business knowledge, and technology insights to business transformation initiatives. Finding...

• Downloads: 505

For Enterprise Architecture Professionals

Report:Smart Process Apps: To Combine Social And Dynamic Case Management

Fill Gaping Hole In Process Needs

Enterprises need to shift from isolated enterprise social projects to a process-oriented view that drives business outcomes. Smart process apps — an emerging $34 billion software category...

• Downloads: 235

For Enterprise Architecture Professionals

Report:Prepare For 2013's Shifting BPM Landscape

Landscape: The Business Process Management Playbook

Firms continue to invest massive amounts of money and time into improving their business processes. Why? Because of the imperative to optimize their business operations for their markets, even as...

• Downloads: 477
• Comments: 1
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For Enterprise Architecture Professionals

Report:BPM Projects Show Good But Varied Performance

Metrics: The Business Process Management Playbook

A business process — at its highest level — is any activity that helps an enterprise achieves its goals. Measurement via metrics and comparison via benchmarks are critical to achieving...

• Downloads: 297
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For Enterprise Architecture Professionals

Report:Stuck In Cement: When Packaged Apps Create Barriers To Innovation

Functional and industry-specific on-premises packaged apps aligned with organizational silos have worked well for well-defined, highly structured processes where volume, scale, and straight-through...

• Downloads: 485
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For Enterprise Architecture Professionals

Report:The Forrester Wave™: E-Signatures, Q2 2013

Electronic signatures are gaining momentum and becoming an increasingly popular topic of inquiries by Forrester clients. In retrospect, today's e-signature users will be seen as early adopters...

• Downloads: 216
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For Enterprise Architecture Professionals

Report:All Form Solutions Are Not Created Equal

Demand For Web Self-Service And Standards Drive Market Transformation

In 2006 Forrester identified Adobe and IBM as the clear market leaders in e-forms. At the time, e-forms emerged as the critical component to replace paper, leading to the digital forms of today that...

• Downloads: 528

For Application Development & Delivery Professionals

Report:Empower Customers By Transforming Business Processes

A Roundtable Discussion With Forrester Analysts

Customers have more power today than ever before. They have tremendous influence and reach through social media, more options and choices of whom to buy from, and high expectations about customer...

• Downloads: 916

For Enterprise Architecture Professionals

Report:Embrace Five Disruptive Trends That Will Reshape BPM Excellence

Future Look: The Business Process Management Playbook

Enterprise architects leading business process management (BPM) excellence initiatives live at the crossroads of business strategy and process execution, providing BPM insights to technologists and...

• Downloads: 674
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For Application Development & Delivery Professionals

Report:No Longer A Science Project: Use Content Analytics For Pragmatic Business Solutions

Organize Content And Improve Dynamic Case Management

Content analytics that mines unstructured content brings to mind tricky, long projects and visions of Ph.D.'s with white coats who comb through vast collections of content on a galactic scale. Yet...

• Downloads: 839

For Enterprise Architecture Professionals

Report:The Forrester Wave™: Multichannel Capture, Q3 2012

Vendors Move Toward Mature Service Offerings

If you think capture and imaging is old technology, you're correct; it has been around for more than twenty years. But there are still a lot of paper-based processes out there, and Forrester clients...

• Downloads: 589
• Comments: 1

For Application Development & Delivery Professionals

Report:Vendor Snapshot: McLaren Software

Engineering Document Management And Control For Owner Operators

Forrester has written extensively about the need for ECM vendors to provide line-of-business (LOB) applications to enterprise customers. The market, however, has paid less attention to the emergence...

• Downloads: 151

For Application Development & Delivery Professionals

Report:Empower Customers And iWorkers With On-Demand Customer Communications

An Empowered Report

Too many enterprises communicate with customers using antiquated approaches. After all, smart devices, pervasive video, and social media have given new power to customers and citizens —...

• Downloads: 620

For Application Development & Delivery Professionals

Report:The State Of The Document Processing Services Industry 2011

Managed Print Services Show Steady Growth

Business process professionals continue to recommend that organizations outsource non-core and declining document-intensive processes. At the same time, acceptance of outsourced document processing...

• Downloads: 1209
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For Application Development & Delivery Professionals

Report:Electronic Medical Records Need More To Support "Meaningful Use"

ECM And BPM Anchor The Portfolio Of Technologies That Will Improve Hospitals' Processes

Our current paper-based health information process wastes hundreds of billions of dollars annually. Transforming this into a streamlined 21st century electronic system will require moving through...

• Downloads: 1495

For Application Development & Delivery Professionals

Report:Use Efficient Document Service Providers To Offset High Document Costs

Document processing services (DPS) encompass a diverse set of specialized services, such as capture, printing, and office fleet management, for document-intensive business processes. Three distinct...

• Downloads: 669

For Enterprise Architecture Professionals

Report:Use A Metrics Framework To Drive BPM Excellence

Performance Management: The Business Process Management Playbook

Advancing technology for business process management (BPM) and analytics is allowing broader and deeper treatment of performance metrics. As a result, defining and using performance metrics is an...

• Downloads: 449
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For Enterprise Architecture Professionals

Report:The Forrester Wave™: Managed Print Services, Q2 2012

Vendors Move Toward Mature Service Offerings

While many offices look modern, unplanned and unmanaged use of printers, fax machines, copiers, and scanners leads to significant waste. Managed print services (MPS) are designed to help a business...

• Downloads: 544
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For Enterprise Architecture Professionals

Report:Dynamic Case Management: Definitely Not Your Dad's Old-School Workflow/Imaging System

Many business process and content and collaboration professionals, and the vendors that support them, think that dynamic case management (DCM) is a newfangled marketing term to describe an old,...

• Downloads: 663
• Comments: 1
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For Application Development & Delivery Professionals

Report:ERP Process Woes Continue, But BPM Suites And Dynamic Case Management Can Help

Enterprise resource planning (ERP) systems are the transactional backbone of most enterprise processes, spanning finance and administration, customer relationship management (CRM), supply chain,...

• Downloads: 587
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For Enterprise Architecture Professionals

Report:Benchmark Business Architecture Performance

Benchmarks: The Business Architecture Playbook

Strategic change initiatives are proliferating in organizations. To facilitate execution of these initiatives, firms are investing in business architecture (BA) to help assess and plan them —...

• Downloads: 236

For Enterprise Architecture Professionals

Report:Best Practices: Developing An ECM/BPM Strategy

Business Process Improvement Also Requires Improved Content Management

Over the past two years, we have synthesized best practices for developing an enterprise content management (ECM) strategy from 20-plus in-depth ECM strategy reviews, numerous workshops, and more...

• Downloads: 1723
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For Application Development & Delivery Professionals

Report:The Forrester Wave™: Document Output For Customer Communications Management, Q3 2011

Vendors Target Interactive Use Cases And Corporate Solutions

In Forrester's 36-criteria evaluation of document output for customer communications management (DOCCM) vendors, we found improved product capabilities to support structured, interactive, and...

• Downloads: 1259

For Enterprise Architecture Professionals

Report:Save Money, Go Green, And Be A HERO By Shining A Light On The Office

An Empowered Report

In most organizations, printers, fax machines, and scanners seem to magically multiply without human intervention. Although companies often don't count the cost, the amount of money they spend...

• Downloads: 301

For Enterprise Architecture Professionals

Report:Take A Process View Toward Enterprise Content Integration

Business Process Management And Dynamic Case Management Raise The Bar For ECI

Transforming business processes depends on access to information from an increasing number of systems, with a wider range of formats, and in greater volume. BP pros who seek to improve processes with...

• Downloads: 876