Forrester Research : Analyst :

CLIP THIS INQUIRY

Select a group :

Group Name

Create New Group Clip

CLIP THIS FLOOW

Select a group :

Group Name

Create New Group Clip

Paul Hagen

Principal Analyst serving Customer Experience PROFESSIONALS

Find Paul on:
Blog: Customer Experience Blog

Paul serves Customer Experience Professionals who are leading enterprise-wide customer experience efforts. His research focuses on customer experience strategy (B2C and B2B), organizational culture, and customer experience leadership structures including the Chief Customer Officer position. Secondary areas of research include CRM, voice of the customer, and customer experience measurement.

Previous Work Experience

This is Paul’s second stint at Forrester. In between, Paul ran his own consulting organization focused on technology and business strategy, focused mostly on CRM. Paul held previous positions at Accenture, BBN Technologies, and Teach For America.

Education

Paul holds an M.Ed. from Harvard University, where his area of concentration was educational technology and online learning. He also holds a bachelor's degree in political science from Stanford University.

Research Coverage:

Accenture, Capgemini, Customer Experience Management, Dell, Deloitte, Oracle, Tata Consultancy Services, Wipro

Refine your results

Date Range

Content Types

Blogs (7)
Client Inquiries (2)

Topics

Information Management (2)

9 results in Social

Christopher Voce
Infrastructure & Operations

For Infrastructure & Operations Professionals
Blog:The Planning, Preparation, And Players In Cloud-Based Email
Christopher VoceMarch 22, 2011
Companies of all industries and sizes are considering, planning for, and implementing cloud-based solutions in their infrastructure. One of the first questions that comes up is: “Where do we...
For Infrastructure & Operations Professionals
Blog:Microsoft's Office 365 Release Marks More Than Just The Delivery Of A New Platform
Christopher VoceJune 28, 2011
Microsoft is in a very critical period with their fiscal year ending this week, as my colleague Duncan Jones recently wrote. But today, Steve Ballmer is announcing one of Microsoft’s most...
For Infrastructure & Operations Professionals
Client Inquiry:Why Should We Move To Exchange 2010?
Christopher VoceOctober 19, 2011
With the economy being tough for investments, why should we move to Exchange 2010 as opposed to keeping what is working already?
For Infrastructure & Operations Professionals
Blog:What Does The Novell Acquisition Mean To You?
Christopher VoceNovember 22, 2010
According to press releases here and here, Attachmate is acquiring Novell in a US $2.2 billion transaction. As an infrastructure and operations or security professional with investments in either...
For Infrastructure & Operations Professionals
Client Inquiry:What Are Some Best Practices And Traps To Avoid When Migrating Email?
Christopher VoceMarch 30, 2011
From an infrastructure point of view, what are some best practices and traps to avoid when migrating email?
For Infrastructure & Operations Professionals
Blog:How To Get Back In The Business Of Serving The Business: Put People First
Christopher VoceMay 13, 2013
When you hear the words “end user computing”, what do you think of? If you’re in infrastructure & operations (I&O), you might think about the corporate standard laptop or...
For Infrastructure & Operations Professionals
Blog:Windows Intune Gives A Glimpse At Microsoft’s Licensing Future
Christopher VoceJune 30, 2010
With Microsoft's fiscal year end coming to a close today, I wanted to spend some time focusing on future licensing direction. Windows Intune is a significant offering from Microsoft that blends...
For Infrastructure & Operations Professionals
Blog:Microsoft Licensing, June 2010 — The Perfect Storm
Christopher VoceJune 04, 2010
Last week I recorded a podcast on what has recently become a very hot IT research topic at Forrester right now — Microsoft licensing. June 2010 signifies an extremely active and very hectic...
For Infrastructure & Operations Professionals
Blog:Cisco Sends A Recall On Its Cloud Email Strategy
Christopher VoceFebruary 23, 2011
Infrastructure & operations executives have shown a tremendous interest in looking for opportunities to take advantage of the cloud to provision email and collaboration services to their employees...

Search

CLIP THIS INQUIRY

CLIP THIS FLOOW

Paul Hagen

Principal Analyst serving Customer Experience PROFESSIONALS

Research Coverage:

Refine your results

Date Range

Content Types

Topics

For Infrastructure & Operations Professionals

Blog:The Planning, Preparation, And Players In Cloud-Based Email

For Infrastructure & Operations Professionals

Blog:Microsoft's Office 365 Release Marks More Than Just The Delivery Of A New Platform

For Infrastructure & Operations Professionals

Client Inquiry:Why Should We Move To Exchange 2010?

For Infrastructure & Operations Professionals

Blog:What Does The Novell Acquisition Mean To You?

For Infrastructure & Operations Professionals

Client Inquiry:What Are Some Best Practices And Traps To Avoid When Migrating Email?

For Infrastructure & Operations Professionals

Blog:How To Get Back In The Business Of Serving The Business: Put People First

For Infrastructure & Operations Professionals

Blog:Windows Intune Gives A Glimpse At Microsoft’s Licensing Future

For Infrastructure & Operations Professionals

Blog:Microsoft Licensing, June 2010 — The Perfect Storm

For Infrastructure & Operations Professionals

Blog:Cisco Sends A Recall On Its Cloud Email Strategy

Browse