Forrester

For CIO Professionals

Tool:Forecast: US ICT Purchases, 2010 And 2011

For Security & Risk Professionals

Report:Apple's iPhone And iPad: Secure Enough For Business?

Better Security Options Allow Enterprises To Finally Say "Yes"

Apple's iPhone and the iPad have become increasingly popular. In 2007, IT dismissed the iPhone as insecure and unsuitable for enterprises. Three years later, the iPhone (and iPad) gives enterprises...

• Downloads: 2349

Discussion:Semantic Ontologies In EA Tooling

Henry - Practical use cases has long been a missing part of the Ontology story. Thank you for the real world view. Bob Eve, Composite Software

For Marketing Leadership Professionals

Report:FaceTime Is The Second Coming Of Video Telephony — Again

Skype And Others Will Benefit From Apple's New iPhone 4 Hardware

Creating a successful strategy for consumer video telephony has eluded everyone bar Skype. Even the telecommunications industry itself has failed with this particular communications product:...

• Downloads: 464

For CIO Professionals

Tool:Security And Privacy Are The Top Reasons For Not Adopting Cloud

For Customer Experience Professionals

Report:How Satisfied Are Italian Consumers With Online Customer Experiences?

We asked more than 2,000 Italian consumers how satisfied they were when using top Web sites in Italy. Most consumers were satisfied or very satisfied with their experiences. eBay led in satisfaction...

• Downloads: 179

For CIO Professionals

Tool:US Data Shows 12% Rise In Business IT Investment In Q2 2010; Smaller Increases Forecast

For Customer Insights Professionals

Tool:The Forrester Wave™: Database Marketing Service Providers, Q1 2011

For Application Development & Delivery Professionals

Report:Craft Your Negotiations Strategy To Reflect New Packaged Apps Licensing And Pricing Trends

Results from Forrester's Enterprise And SMB Software Survey, North America And Europe, Q4 2008 reveal three major trends shaping contract negotiations strategy: 1) declines in software spending; 2)...

• Downloads: 689

For Technology Marketing Professionals

Blog:Forrester open house for PMs

Late last year, we kicked off a series of open house discussions at the Forrester office in Foster City, CA. We're ready to resume that series, so here's the schedule of topics for the next...

Discussion:User Interviews Reveal Broad Adoption Of IC-BPMS Components

Is this really a statistically significant sample? It's likely that the vendors gave you references which they thought would shine a positive light on their toolset. What percentage of the IC-BPMS...

For eBusiness & Channel Strategy Professionals

Report:Community Speaks: A Look Into Consumers' 2012 Holiday Season Shopping Habits

A Forrester Technographics Digital Consumer Community Report

In recent years, we have seen a continued increase in online shopping around the holidays. Forrester's US Online Holiday Retail Forecast, 2012 again showed an increase in consumer spending; online...

• Downloads: 6

For CIO Professionals

Report:SWOT Analysis: Cisco Systems Municipal Wireless Networking, Q4 2007

Cisco Must Tie Together WLANs With Its Late Municipal Offering

Cisco Systems, the market leader for enterprise networking, including wireless LAN (WLAN) infrastructure, is making inroads into the municipal wireless networking market. The vendor has already...

• Downloads: 136

For Customer Experience Professionals

Blog:Engaged Employees Do The Right Thing Because It’s The Right Thing To Do

Recently I was on a panel about the impact of cultural change on customer experience. My fellow panelists included Meltem Uysaler, a senior vice president of customer experience for Citi, and...

Discussion:The Business Impact Of Mobile Engagement

For Sourcing & Vendor Management Professionals

Tool:Different Supplier Types Offer Contrasting Strengths

For CMO Professionals

Report:CMOs Must Connect The Dots Of The Online Brand

Orchestrate Digital For The Best Brand Experience

Digital has been widely embraced by consumers and by many parts of the enterprise. But the adoption of digital channels — Web sites, mobile apps, online sales and customer service, and other...

• Downloads: 906

For Customer Experience Professionals

Report:Usability Remains A Challenge For B2B Sites

During the last two years, Forrester evaluated the usability of 60 business-to-business (B2B) sites. We found much poor usability, especially when compared with business-to-consumer (B2C) sites. B2B...

• Downloads: 274

For Customer Experience Professionals

Report:How Satisfied Are Spanish Consumers With Online Customer Experiences?

We asked more than 1,700 Spanish consumers how satisfied they were with their experiences on top Spanish Web sites. The majority of consumers were satisfied or very satisfied. El Corte Inglés...

• Downloads: 224

For Customer Insights Professionals

Tool:Evaluated Vendors: MSP Information And Selection Criteria

For Data Insights Professionals

Blog:Understanding China: The Opportunities And Challenges

China represents a huge opportunity for most organizations — the nation has a population of 1.35 billion people, consumer spend has gone up progressively in the past few years,...

For Security & Risk Professionals

Report:Vendors Tailor Product Offerings To Security's Needs

Market Momentum: IT Security Product Market, H1 2008

To investigate the IT security software market, Forrester examined a set of 20 representative IT security vendors and tracked more than 200 different activities in the market. These activities...

• Downloads: 261

For Technology Marketing Professionals

Blog:All your authentication are belong to us

In my childhood, many of the bad guys in TV shows were corporate overlords. Tweed jackets and dark turtlenecks were the apparel of choice. They were ridiculously unctuous, spouting obliquely phrased...

Discussion:SOA Adoption: Strong Similarities Across Verticals

Well researched and insightful article. I would have liked to see references to web service/schema standards adoption included (for example, MISMO, ACORD, IFX, etc.) but the statistics are...

For CIO Professionals

Report:SWOT Analysis: BelAir Networks Municipal Wireless Networking, Q4 2007

Focused On The Technology Of Municipal Networks

Since 2001, BelAir Networks has concentrated on developing and delivering best-in-class mobile mesh broadband networking technology. Its expandable, flexible, and modular access points address the...

• Downloads: 93