About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Peter leads Forrester's research on B2B demand generation and channel marketing, managing a small group of analysts and working with other analysts who serve CMOs and other marketing leaders. His personal background is in international marketing, with a specific emphasis on field marketing strategy/execution coupled with the interaction dynamics between HQ and field marketing. Peter is renowned for his industry thought leadership and expertise in content marketing, partner marketing, as well as social media and online community strategies.
He has written more than 50 research documents that cover various topics on B2B marketing, including contributions to Forrester's L2RM playbook, the B2B online community playbook, and the channel partner loyalty playbook. In Q2 2012, he received a Forrester Research award for "Content Marketing Is A Key Differentiator For Tech Marketers." He provides advisory and consulting to various Fortune 500 and Fortune 100 companies on their B2B marketing strategy, organization, and processes and is part of Forrester's B2B Groundswell Awards judging team, awarding innovative social marketing practices from companies of various sizes (SMBs and enterprises). He is also a member of the judging panel for annual UK-based B2B Marketing Awards (b2bmarketing.net). He has been cited in numerous media publications, including The Economist, Financial Times, and industry publications, and he maintains a regular blog on B2B channel issues on The Channel Register.
He has a broad knowledge of the general European IT market and profound industry-specific knowledge of the relevant issues and is therefore an experienced advisor about many different areas of the IT industry. Peter is based in Forrester's Frankfurt office but advises vendors and users around the world. He continues to participate in research on IT management software and has a deep knowledge of IT management software technologies and all of the vendors in this area.
Peter came to Forrester from Meta Group, where he advised Meta clients around EMEA on various IT operations and data center topics. A 26-year veteran of the IT industry, he has extensive experience in IT hardware, software, and services. Prior to joining Meta, Peter was the marketing director in the E-Services Solutions Business Unit at Hewlett-Packard in the US and responsible for marketing HP's new business ventures with Internet companies. Before being posted to the US in 1998, he worked for HP in Germany for 17 years, holding a number of national and international sales and marketing positions. In 1988, Peter wrote the original business plan for HP's newly formed Open View Division in Boeblingen, Germany, and led the company's launch into the systems management business.
He has been a favored speaker at many seminars and trade shows and represented HP on German TV. Prior to joining HP in 1981, he worked in the finance department of Ford Motor in London.
Peter holds a B.S. degree in physics and geophysics from the University of Liverpool and is an associate member of the Institute of Cost and Management Accountants in the UK. He has lived in Germany since 1981 and speaks fluent German and English.
SWOT Analysis For BMC Software, CA, HP Software, And IBM Tivoli, Q3 2009
The current recession and credit crunch deeply affected IT spending in the last quarter of 2008 and into 2009. Despite this bleak overall picture, Forrester forecasts 4% growth in nonapplication...
An Overview Of Vendors Offering BSM Solutions
Enterprises continue to invest in business service management (BSM) projects, even with the economy going into recession, and BSM has been the battle cry of IT management software vendors for several...
The Current Economy Is A Catalyst For Change
In 2009, IT faces the problem of cutting costs without affecting the productivity of business users. Ideally, enterprises will look at solutions that increase IT ops' productivity, reduce the time...
Case Study: Service Management Financials At Nationwide Mutual Insurance
A new and urgent imperative is emerging in IT operations. As business users' expectations of IT continue to rise, many IT operations groups lack the business maturity to effectively demonstrate the...
Enterprises That Reach BSM Maturity Extend Their Projects To Financial Management
Enterprises with mature business service management (BSM) systems are able to measure and report quality of service at the business level; they can also assign sensible, business-centric...
SWOT Analysis: ASG, Microsoft, NetIQ, And Oracle, Q3 2008
Four major companies dominate the IT management software market. Their rich portfolio allows them to successfully compete in tactical sales with point solutions as well as in strategic sales against...
SWOT Analysis For BMC Software, CA, HP Software, And IBM Tivoli, Q2 2008
Forrester's IT spending outlook for 2008 forecasts that software investments will fare better than average, with 19% growth in 2008 compared with12% growth in 2007. The four IT management software...
You Need An Asset Database And A CMDB
Forrester sees an effective IT asset management (ITAM) system as a prerequisite for establishing business service management. The reason is simple: If you don't know your IT estate, you cannot build...
In late May, BMC announced plans to acquire privately held ProactiveNet. This deal will enable the two companies to bring better service management capabilities to their existing and new customers....
BMC Software And Managed Objects Lead, But With Many Other Vendors Hot On Their Heels
Forrester evaluated leading business service management (BSM) vendors across 26 criteria and found that BMC Software and Managed Objects have established early leadership, thanks to their strong...
The Forrester Wave™ Vendor Summary, Q1 2007
ProactiveNet is unique, as it provides business service management (BSM) via an analytics engine that correlates massive volumes of performance data from across the entire infrastructure, narrowing...
The Forrester Wave™ Vendor Summary, Q1 2007
With its strong marketing and continuous reinforcement that there is more for IT than just the monitoring and managing of problems and events, BMC Software originated the term business service...
The Forrester Wave™ Vendor Summary, Q1 2007
The founders of Proxima Technology both worked for systems management startup Patrol Software, which BMC Software acquired in 1994. Proxima was recently acquired by Compuware, a close competitor of...
The Forrester Wave™ Vendor Summary, Q1 2007
HP acquired Mercury Interactive in 2006, and the combined solution provides a very strong business service management (BSM) solution with a new and improved CMDB strategy. The HP BSM solution brings...
The Forrester Wave™ Vendor Summary, Q1 2007
Like most of the established enterprise management suites, CA Unicenter is not generally considered a truly unified solution, but CA is now tying the pieces together with its CMDB solution. The CA...
The Forrester Wave™ Vendor Summary, Q1 2007
Oblicore is a privately held company that is carving out a place among vendors such as BMC Software, CA, and HP and is competing with smaller vendors in the business service management (BSM) space....
The Forrester Wave™ Vendor Summary, Q1 2007
Managed Objects heavily focuses on providing a business orientation to IT service management. The company was the first to bring fully fledged BSM systems to market. It has a strong product portfolio...
The Forrester Wave™ Vendor Summary, Q1 2007
Indicative Software has done a great job in a very short time of assembling a solution that is used by an impressive client list across the globe. Its business service management (BSM) solution is...
The Forrester Wave™ Vendor Summary, Q1 2007
The IBM Tivoli Business Service Manager (TBSM) solution came in as a leader in the business service management (BSM) space, based on IBM's wealth of experience in delivering effective system...
The Forrester Wave™ Vendor Summary, Q1 2007
OpTier essentially aims to trace transactions through the infrastructure and map resources to any given transaction. Its CoreFirst tool is an excellent addition to existing service management tools....
The Forrester Wave™ Vendor Summary, Q1 2007
Digital Fuel Technologies provides service-level agreement (SLA) and contractual obligation management solutions, designed to help service providers and shared services organizations manage...
Forrester surveyed 10 companies in 2006 as best-practice examples of business service management (BSM) projects after leading BSM software vendors identified these companies as pioneers in this...
HP And CA Lead In Our Product Evaluation
Forrester evaluated leading ITAM vendors across 43 criteria and found that HP and CA lead overall with industrial and proven solutions. BMC Software also has a leading solution and is refocusing its...