Forrester

For eBusiness & Channel Strategy Professionals

Report:Website Functionality Benchmark 2012: US Online Grocers

Forrester Applies Its Website Functionality Benchmark To The Sites Of Four US Online Grocery Stores

Forrester evaluated the grocery websites of the four most frequently used online grocers based on Forrester Consumer Technographics® data — AmazonFresh, FreshDirect, Peapod, and Safeway...

• Downloads: 332
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For Infrastructure & Operations Professionals

Report:Benchmark The Performance Of Your Business Continuity Program

Benchmark: The Business Technology Resiliency Playbook

This report outlines Forrester's solution for infrastructure and operations (I&O) leaders to benchmark the performance of their business continuity (BC) programs as part of their broader business...

• Downloads: 365
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For Infrastructure & Operations Professionals

Report:Cost Analysis Tool: Cloud Versus Internal Storage Deployment

A customizable Forrester companion tool to the Economics of IT series docs.

• Downloads: 72

For Infrastructure & Operations Professionals

Report:Building The Always-On, Always-Available Extended Enterprise

Three Steps To Get You On The Path To Running 24x7x365 Services

The extended enterprise of internal employees to external customers, partners, and suppliers expect services to be delivered to them 24x7x365 in a seamless fashion. But running an always-on,...

• Downloads: 347

For Enterprise Architecture Professionals

Report:Use A Metrics Framework To Drive BPM Excellence

Performance Management: The Business Process Management Playbook

Advancing technology for business process management (BPM) and analytics is allowing broader and deeper treatment of performance metrics. As a result, defining and using performance metrics is an...

• Downloads: 476
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For Sourcing & Vendor Management Professionals

Report:Good Software Deals Balance Price, Flexibility, And Risk Mitigation

Metrics: The Strategic Software Sourcing Playbook

This report describes the metrics that form part of Forrester's solution for sourcing and vendor management (SVM) executives who are moving to strategic software sourcing. Too many sourcing...

• Downloads: 159

For eBusiness & Channel Strategy Professionals

Report:Online Customer Service Functionality Benchmark: US Airlines

The Best And Worst Of Online Customer Service Among The Top Four US Airlines

Forrester evaluated the online customer service offerings of the four largest US airlines: Delta Air Lines, United Airlines, Southwest Airlines, and American Airlines. Our analysis uncovered a few...

• Downloads: 465
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For Infrastructure & Operations Professionals

Report:Updated 2011: Building The IT Infrastructure And Operations Balanced Scorecard

Metrics are the Achilles' heel of many infrastructure and operations (I&O) departments. Many firms don't know which metrics to use, or how to collect the data they need for the metrics, while others...

• Downloads: 911
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For Application Development & Delivery Professionals

Report:The Six Most Meaningful Metrics To Prove And Improve App Dev's Business Value

Speak Your Business Partners' Language To Show And Grow Your Worth

The business/IT divide still exists in many organizations, and bridging that gap is difficult if you can't demonstrate the business value your teams deliver. It's past time to transition from...

• Downloads: 1758

For Application Development & Delivery Professionals

Report:Seven Pragmatic Practices To Improve Software Quality

Incremental Changes Can Have A Big Impact On Quality

All software has bugs. Application development teams do the best they can to avoid and fix them. But developing quality software is hard. Why? Virtually all application development teams are squeezed...

• Downloads: 1218

For eBusiness & Channel Strategy Professionals

Report:Benchmark Your eBusiness Strategy And Results

Five Key Metrics For Tracking eBusiness Progress And Maturity

How does your eBusiness strategy stack up to your peers and competition? In this report we identify five key benchmarks for eBusiness and channel strategy professionals to help you gauge the success...

• Downloads: 889

For eBusiness & Channel Strategy Professionals

Report:Web Site Functionality Benchmark 2010: UK Grocers

Top UK Grocers

Forrester evaluated the grocery Web sites of the four largest UK grocers — Asda, Sainsbury's, Tesco, and Waitrose — using our Web Site Functionality Benchmark methodology. The results:...

• Downloads: 368

For CIO Professionals

Tool:On-Site Versus Hosting Versus Cloud Scenario Sensitivity Analysis

For Infrastructure & Operations Professionals

Report:Develop A Strategy To Transform Your IT Infrastructure And Operations Practice

Strategic Plan: The I&O Practice Playbook

The writing is on the wall: As-a-service technology, tech-savvy workers, and increased business complexity are widening the gap between business demand and traditional IT supply. This era is making...

• Downloads: 302

For Marketing Leadership Professionals

Report:Community Benchmarking Metrics

What To Expect For The Health Of Your Community

Interactive marketers in charge of branded communities need to be able to benchmark goals and set expectations for the success of their programs. However, the benchmarks being observed are typically...

• Downloads: 518

For Infrastructure & Operations Professionals

Client Inquiry:How Do You Ensure Server Component Efficiency Without Benchmark Testing?

How can I find out if such a component is operated in an efficient way without having relevant benchmark information? Are there any other criteria to look at to get at least a classification of the...

For Application Development & Delivery Professionals

Report:Digital Experience Delivery Maturity Assessment

Assessment: The Digital Experience Delivery Playbook

This report outlines for IT professionals more than 100 essential practices for organizations looking to deliver their digital experience transformation strategies. It asks questions such as: Do you...

• Downloads: 193

For CIO Professionals

Report:The Future Of Business Technology Governance

The BT Governance Collection: Principles And Strategies

"Good" technology governance is business technology (BT) governance — a conscious effort by senior executives to establish strategies, structures, processes, and measurements for the management...

• Downloads: 748
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For eBusiness & Channel Strategy Professionals

Report:Mobile eBusiness Key Performance Measurements

Benchmarks: The Mobile eBusiness Playbook

Like mobile measurement, mobile benchmarking is still in its infancy. Hard-to-come-by benchmarks challenge eBusiness and channel strategy professionals to understand how their investment levels...

• Downloads: 615
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For Enterprise Architecture Professionals

Report:Create KPIs That Show The Effectiveness Of Your Information Strategy

Continuous Improvement: The Information Strategy And Architecture Playbook

How effective is your information strategy? You can't answer that question without a comprehensive assessment process and key performance indicator (KPI) reporting mechanism that specifically targets...

• Downloads: 267

For Enterprise Architecture Professionals

Report:Let The Adjacent Possible Guide Your Information Strategy

Strategic Plan: The Information Strategy And Architecture Playbook

A new era of information agility is upon us that promises an explosion of opportunities similar to that of the dot-com boom period. But these opportunities are completely dependent upon an...

• Downloads: 499
• Comments: 1
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For Infrastructure & Operations Professionals

Report:Avoid Tactical, Narrow Service Management And Automation Strategies

Strategic Plan: The Service Management And Automation Playbook

This report outlines Forrester's solution for IT infrastructure and operations (I&O) leaders to develop their service management and automation (SMA) strategic plan. This is important as the...

• Downloads: 824
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For CIO Professionals

Report:Monitor The Performance Of Your Social Business And Collaboration Program

Performance Management: The Social Business And Collaboration Playbook

The benefits of improved information sharing and collaboration from deploying enterprise social computing are hard to quantify. With the exception of email and audioconferencing, collaboration...

• Downloads: 217

For CIO Professionals

Report:Benchmarking Mobile Engagement: Consumers And Employees Outpace CIOs' Readiness

Benchmark: The CIO's Mobile Engagement Playbook

Are you ready to serve your mobile customers on the device of their choice? Have you anticipated what apps they need next? And for employees, which apps are most important on smartphones? How many...

• Downloads: 200
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For Enterprise Architecture Professionals

Report:Benchmarking Your Records Management Program

Forrester Research And ARMA International Records Management Online Survey, Q3 2012

Decision-makers report big spending plans for their records management (RM) programs over the next year. Strong RM programs continue to target traditional compliance and information access...

• Downloads: 227
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