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Peter Sheldon

Principal Analyst serving eBusiness & Channel Strategy PROFESSIONALS

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Blog: eBusiness & Channel Strategy Blog

Peter serves eBusiness & Channel Strategy Professionals. He focuses on eCommerce technologies and solutions, including B2C and B2B eCommerce platforms, mobile commerce solutions, digital in-store technologies, and digital commerce. Peter has specific expertise helping eBusiness leaders understand the integration challenges between eCommerce and back-office technologies across channels and touchpoints. His interests focus on mobile and tablet commerce trends, digital in-store experiences, multichannel retail, social commerce, and digital media.

Previous Work Experience

Peter has extensive experience working with an ecosystem of eCommerce technologies, including eCommerce platforms, mobile commerce solutions, content management, web analytics, search engine marketing (SEM), search engine optimization (SEO), digital asset management, payment systems, and social media, to name a few. Peter has more than 13 years of experience in eCommerce and web technologies. Most recently, Peter held both product management and product marketing positions at Elastic Path, a leading eCommerce platform vendor. He also worked as a senior business analyst at JP Morgan and Ford Motor Company, where he started his career in eCommerce developing a direct online channel for new vehicle sales in the UK. Peter's experience spans both business and technology, including business analysis, product management, product marketing, solution architecture, user experience, and online marketing.

Education

Peter holds a BEng in manufacturing systems engineering from the University of Strathclyde in Scotland.

Research Coverage:

B2B Integration, B2B eCommerce, B2C eCommerce, Facebook, Mobile Channel for Consumers, Mobile eCommerce, Multichannel Selling Strategies, Online Shopping, eCommerce, eCommerce Adoption, eCommerce Platforms & Technologies, eMarkets

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Chip Gliedman
IT Management

For CIO Professionals
Report:Industry Innovation: US Federal Government
Technology Trends That Will Change The Way Government Operates
Chip GliedmanMay 31, 2011
The US government, with its almost $80 billion annual IT budget, is one of the largest consumers of IT goods and services in the world. It is therefore not surprising that the same technological...
- Downloads: 786
For CIO Professionals
Report:Empowered Business Technology Defined
The Future IT Organization And Its Implications For CIOs
Khalid Kark, Bobby Cameron, Marc Cecere, Nigel Fenwick, Chip Gliedman, Craig SymonsJuly 18, 2011
The empowered era has brought about a paradigm shift for IT organizations. Employees and customers are no longer relying on IT to provision and manage technology. They are using social, mobile,...
- Downloads: 818
- Rating:
For CIO Professionals
Report:CIOs Need To Act As Investment Managers To Best Manage Their Options
Changing Business Requirements Require Flexible Technology Options
Chip GliedmanAugust 25, 2011
In today's competitive environment, it is crucial to have the flexibility to react to rapidly changing market conditions. Companies obtain flexibility by creating options — to scale up or down,...
- Downloads: 373
For CIO Professionals
Charts & Figures:Sustained Innovation Requires Capabilities At Three Levels
Chip GliedmanApril 17, 2013
For CIO Professionals
Report:Forrester's BT Portfolio Management Leadership Maturity Self-Assessment
Chip Gliedman, Tim DeGennaroDecember 09, 2010
This self-assessment workbook will help IT leaders assess the current state of their BT portfolio management leadership maturity and will serve as a tool to guide the organization’s development...
- Downloads: 38
For CIO Professionals
Report:Building An IT Portfolio Management Function
Chip GliedmanJuly 08, 2010
The IT portfolio represents the collection of projects, expenditures, and existing technology investments. IT portfolio management includes oversight, management, and control of the current and...
- Downloads: 1789
- Rating:
For CIO Professionals
Tool:Two Factors Define Four Distinct Workforce Segments
Chip GliedmanAugust 03, 2010
For CIO Professionals
Report:Create A Living BT Road Map
Road Map: The BT Strategic Planning Playbook
Chip GliedmanMay 23, 2012
The early stages of the business technology (BT) strategic planning framework identify business strategies and associated technologies to support the business cycle. These stages involve identifying...
- Downloads: 904
- Rating:
For CIO Professionals
Report:Introducing The Forrester BT Leadership Maturity Model
A Self-Assessment Framework To Focus And Accelerate Your Transformation
Bobby Cameron, Khalid Kark, John Brand, Marc Cecere, Nigel Fenwick, Chip Gliedman, Craig SymonsFebruary 09, 2012
Many CIOs struggle to answer two deceptively simple questions: 1) How are we doing, and 2) what should I prioritize? These questions invite a host of complexities, raising questions about the role of...
- Downloads: 598
For CIO Professionals
Report:Sustained Innovation Propels The Business Engine
Business Impact: The Innovation Playbook
Chip GliedmanAugust 23, 2012
"Innovate or die" is not just a catchy slogan — it's the nature of business today. Shortened business cycles, competitors entering and establishing market presence overnight, and social...
- Downloads: 428
- Rating:
For CIO Professionals
Tool:Two Factors Define Four Distinct Workforce Segments
Chip GliedmanAugust 03, 2010
For CIO Professionals
Report:The Empowered BT CIO
A Road Map For CIOs To Succeed In An Empowered World
Bobby Cameron, Marc Cecere, Nigel Fenwick, Khalid Kark, Chip Gliedman, Craig SymonsJuly 18, 2011
Many pundits are writing the CIO's obituary. Your employees and the business are no longer relying on IT to provision and deliver technology. They are using technologies like social, mobile, cloud,...
- Downloads: 839
- Rating:
For CIO Professionals
Report:Key Elements In A BT Business Case
Quantifying And Selling The Value Of A Business Technology Investment
Chip GliedmanSeptember 13, 2010
For every major IT project or initiative, CIOs should demand a business case that outlines the business reason(s) for the investment, the expected benefits of the initiative, the costs to make it...
- Downloads: 974
For CIO Professionals
Report:Eight Ways CIOs Use Capability Maps To Embed Business In The Management Of IT
Chip GliedmanJuly 20, 2011
Business capabilities define what your organization does to execute its mission or support its position in the marketplace. These capabilities, such as "customer management," "product development,"...
- Downloads: 1185
For CIO Professionals
Tool:The BT Portfolio Management Leadership Maturity Self-Assessment At A Glance
Chip GliedmanDecember 09, 2010
For CIO Professionals
Report:Forrester's Best Practices Framework For BT Portfolio Management Leadership Maturity
Chip GliedmanDecember 09, 2010
The role of today's CIO is less that of a technology steward and more that of an investment portfolio manager — trusted with the management of a considerable portion of an enterprise's funds to...
- Downloads: 859
For CIO Professionals
Report:IT Must Jump Higher For Project Funding
CIOs Expect 20% To 50% ROI For Investments
Chip GliedmanMarch 24, 2011
There never seems to be enough money to fund all of management's desired initiatives. Different departments jockey for funds within the corporate budget, and individual projects vie for pieces of the...
- Downloads: 260
For CIO Professionals
Tool:81802_5.xlsx
Chip GliedmanNovember 21, 2012
For CIO Professionals
Report:CIOs: Step Up And Support Your Company's Customers
Budgets, Planning, And Measurement Of Customer Satisfaction Reside Outside Of IT Today
Chip GliedmanNovember 11, 2011
In today's technology-fueled marketplace, CIOs must provide the underlying systems, processes, and communications channels for interacting and engaging with the company's customers. CIOs that...
- Downloads: 296
- Rating:
For CIO Professionals
Report:Case Study: BAE Systems Uses Customer Satisfaction Metrics To Focus On Business Value
Chip GliedmanJanuary 28, 2011
Charles Newhouse, head of strategy and design in the enterprise IT services group at BAE Systems in the UK, felt that IT's traditional quarterly operational reports were not serving IT or the...
- Downloads: 361
For CIO Professionals
Report:Learning From IT Satisfaction Surveys
Measure Expectations As Well As Satisfaction
Chip GliedmanAugust 03, 2010
Although spending on IT may be up a bit from past years, there is by no means any money to waste. CIOs must carefully prioritize initiatives and allocate scarce monetary and human resources to...
- Downloads: 513
For CIO Professionals
Report:Forrester's Technology Investment Matrix Clarifies Technology Risk Issues And Strategies
Chip GliedmanJune 03, 2010
Risk, as it pertains to technology development and operations, comes in many guises and requires different mitigation strategies. Unfortunately, many organizations apply a set of imprecise,...
- Downloads: 661
For CIO Professionals
Report:CIOs Are Not Ready To Support Business Innovation
Benchmarks: The Innovation Playbook
Chip GliedmanFebruary 26, 2013
While innovation is a hot topic among most of the organizations we work with, our recent survey of IT leaders indicates that a minority of firms have formalized their practices and processes. Only...
- Downloads: 380
- Comments: 1
- Rating:
For CIO Professionals
Report:Assess Your Innovation Capability Maturity
Assessment: The Innovation Playbook
Chip GliedmanNovember 21, 2012
Innovation is a must for an organization to succeed in today's harsh business climate. Understanding how well your organization has mastered the key capabilities required for a sustained innovation...
- Downloads: 345
For CIO Professionals
Report:It Takes An Innovation Network
Build/Buy Capabilities: The Innovation Playbook
Chip GliedmanNovember 26, 2012
Few firms have the resources and wherewithal to go it alone in the face of the current climate of almost continual business disruption. Just as a firm may look to partners and suppliers to complement...
- Downloads: 310
For CIO Professionals
Report:Measure The Effectiveness Of The Strategic Planning Process
Performance Management: The BT Strategic Planning Playbook
Chip GliedmanJune 29, 2012
The ultimate judges of any strategic planning process are the business technology (BT) users who need to produce business benefits with the technology. The goals, desires, and needs of this group are...
- Downloads: 566
- Rating:

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Peter Sheldon

Principal Analyst serving eBusiness & Channel Strategy PROFESSIONALS

Research Coverage:

Refine your results

Date Range

Methodology

Topics

Industry

Region

For CIO Professionals

Report:Industry Innovation: US Federal Government

For CIO Professionals

Report:Empowered Business Technology Defined

For CIO Professionals

Report:CIOs Need To Act As Investment Managers To Best Manage Their Options

For CIO Professionals

Charts & Figures:Sustained Innovation Requires Capabilities At Three Levels

For CIO Professionals

Report:Forrester's BT Portfolio Management Leadership Maturity Self-Assessment

For CIO Professionals

Report:Building An IT Portfolio Management Function

For CIO Professionals

Tool:Two Factors Define Four Distinct Workforce Segments

For CIO Professionals

Report:Create A Living BT Road Map

For CIO Professionals

Report:Introducing The Forrester BT Leadership Maturity Model

For CIO Professionals

Report:Sustained Innovation Propels The Business Engine

For CIO Professionals

Tool:Two Factors Define Four Distinct Workforce Segments

For CIO Professionals

Report:The Empowered BT CIO

For CIO Professionals

Report:Key Elements In A BT Business Case

For CIO Professionals

Report:Eight Ways CIOs Use Capability Maps To Embed Business In The Management Of IT

For CIO Professionals

Tool:The BT Portfolio Management Leadership Maturity Self-Assessment At A Glance

For CIO Professionals

Report:Forrester's Best Practices Framework For BT Portfolio Management Leadership Maturity

For CIO Professionals

Report:IT Must Jump Higher For Project Funding

For CIO Professionals

Tool:81802_5.xlsx

For CIO Professionals

Report:CIOs: Step Up And Support Your Company's Customers

For CIO Professionals

Report:Case Study: BAE Systems Uses Customer Satisfaction Metrics To Focus On Business Value

For CIO Professionals

Report:Learning From IT Satisfaction Surveys

For CIO Professionals

Report:Forrester's Technology Investment Matrix Clarifies Technology Risk Issues And Strategies

For CIO Professionals

Report:CIOs Are Not Ready To Support Business Innovation

For CIO Professionals

Report:Assess Your Innovation Capability Maturity

For CIO Professionals

Report:It Takes An Innovation Network

For CIO Professionals

Report:Measure The Effectiveness Of The Strategic Planning Process

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