About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Peter serves eBusiness & Channel Strategy Professionals. He focuses on eCommerce technologies and solutions, including B2C and B2B eCommerce platforms, mobile commerce solutions, digital in-store technologies, and digital commerce. Peter has specific expertise helping eBusiness leaders understand the integration challenges between eCommerce and back-office technologies across channels and touchpoints. His interests focus on mobile and tablet commerce trends, digital in-store experiences, multichannel retail, social commerce, and digital media.
Peter has extensive experience working with an ecosystem of eCommerce technologies, including eCommerce platforms, mobile commerce solutions, content management, web analytics, search engine marketing (SEM), search engine optimization (SEO), digital asset management, payment systems, and social media, to name a few. Peter has more than 13 years of experience in eCommerce and web technologies. Most recently, Peter held both product management and product marketing positions at Elastic Path, a leading eCommerce platform vendor. He also worked as a senior business analyst at JP Morgan and Ford Motor Company, where he started his career in eCommerce developing a direct online channel for new vehicle sales in the UK. Peter's experience spans both business and technology, including business analysis, product management, product marketing, solution architecture, user experience, and online marketing.
Peter holds a BEng in manufacturing systems engineering from the University of Strathclyde in Scotland.
The Balanced Scorecard is built around four dimensions that have been adjusted for use in information technology: the value perspective, the customer orientation perspective, the operational...
Benchmark: The Business Technology Resiliency Playbook
This report outlines Forrester's solution for infrastructure and operations (I&O) leaders to benchmark the performance of their business continuity (BC) programs as part of their broader business...

Three Steps To Get You On The Path To Running 24x7x365 Services
The extended enterprise of internal employees to external customers, partners, and suppliers expect services to be delivered to them 24x7x365 in a seamless fashion. But running an always-on,...

Assessment: The Business Technology Resiliency Playbook
This report provides the maturity assessment of Forrester's solution for infrastructure and operations (I&O) executives looking to build their business technology (BT) resiliency strategy. We...

In what direction is the industry going for data center tiers? Which is more prevalent: higher or lower tiers?
It should come as no surprise that websites thrive on traffic. So naturally, it follows that driving traffic to your site is a strong motivation for any company looking to grow their web presence....
We have an urgent need to understand top reasons firms (particularly larger end of market) use third-party services such as those we provide, such as colocation, managed hosting, replication, and...
Metrics are the Achilles' heel of many infrastructure and operations (I&O) departments. Many firms don't know which metrics to use, or how to collect the data they need for the metrics, while others...

It's Time To Get Back In Shape With These 10 Tips For Improved Drills
If you woke up tomorrow and someone or something compelled you to run a marathon, how would you fare? It's highly doubtful that you would successfully run the 26.2 miles without months of training,...
We are looking for trend and technology information regarding how financial wealth management and trading firms are using and adopting high availability technology within their continuity programs to...
Upgrade Continuity And Recovery With Replication
Tape is not dead, and in fact, a large number of companies still rely heavily on tape for disaster recovery (DR). Tape is affordable and removable, but as the requirement to recover IT services after...
What percent of your IT budget do you spend on "keeping the lights on"? If you're anything like a typical company that I work with, the answer is more than half. That doesn't leave much money...
Identity Crisis No More: The Backup Market Shifts From Virtual Tape To Treating Disk As Disk In Open Systems Environments
The use of disk in backup environments has been accelerating for several years. We've now reached a point where most infrastructure and operations (I&O) professionals are using disk in some way,...
Business Case: The Business Technology Resiliency Playbook
This report outlines Forrester's guidance for a business technology resiliency (BTR) business case. This is a critical step when securing funding because management is often reluctant to fund...

We live in the era of NOW. If a website takes too long to load, or doesn't load at all, we will move on in a matter of milliseconds. If an ATM can't dispense cash — unacceptable....
Vision: The Business Technology Resiliency Playbook
This report outlines the vision of Forrester's solution for infrastructure and operations (I&O) executives planning their organization's business technology (BT) resiliency strategy — the...

“Are you on the business side or the IT side?” was a question I received maybe a half dozen times last month while I was attending the Disaster Recovery Journal Fall World in San...
You Must Include These Services In Your Five-Year Road Map
Historically, disaster recovery (DR) preparedness required substantial time and financial investment. For many, DR was out of reach, and for others, it was a burdensome task that often felt like an...

There has been a lot of buzz around using the cloud for disaster recovery lately, and with good reason -- it's a new and compelling approach to fast recovery. However, along with any hype comes a...
Right now, the internet probably seems like the Wild West. Hackers are roaming around, seemingly attacking websites on a whim. Most recently, groups like Anonymous, the Jester, and Lulz...
Five Trends In Disaster Recovery Preparedness, 2007 Through 2010
Advancements in virtualization, hardware performance, and efficiency have given infrastructure and operations (I&O) leaders a wealth of options for delivering great services faster and more cheaply...
What are the top causes of companies issuing disaster recovery declarations and failing over to their alternate sites? Do those causes vary by industry or region?
Although a business impact analysis (BIA) is a key part of putting together a disaster recovery plan, many companies neglect to conduct one. Forrester believes it's worthwhile to take a step back and...