About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Peter serves eBusiness & Channel Strategy Professionals. He focuses on eCommerce technologies and solutions, including B2C and B2B eCommerce platforms, mobile commerce solutions, digital in-store technologies, and digital commerce. Peter has specific expertise helping eBusiness leaders understand the integration challenges between eCommerce and back-office technologies across channels and touchpoints. His interests focus on mobile and tablet commerce trends, digital in-store experiences, multichannel retail, social commerce, and digital media.
Peter has extensive experience working with an ecosystem of eCommerce technologies, including eCommerce platforms, mobile commerce solutions, content management, web analytics, search engine marketing (SEM), search engine optimization (SEO), digital asset management, payment systems, and social media, to name a few. Peter has more than 13 years of experience in eCommerce and web technologies. Most recently, Peter held both product management and product marketing positions at Elastic Path, a leading eCommerce platform vendor. He also worked as a senior business analyst at JP Morgan and Ford Motor Company, where he started his career in eCommerce developing a direct online channel for new vehicle sales in the UK. Peter's experience spans both business and technology, including business analysis, product management, product marketing, solution architecture, user experience, and online marketing.
Peter holds a BEng in manufacturing systems engineering from the University of Strathclyde in Scotland.
In the next 12 months, do you see software pricing going up or down?
What are some key categories to check for when reviewing a SaaS contract?
We are working through contracting with a company and are trying to avoid the pitfalls we have faced with other vendors regarding pithy SLAs. We are looking for advice/best practices and real-world...
What are other companies who have cloud sourced some of their apps doing about cloud-based app support team setup? Is it centralized or dispersed?
What are the standards for uptime agreements, particularly in on-demand or SaaS-type agreements?
Is it standard practice for a SaaS vendor to require a prospective customer to pay a full year's worth of fees even though the prospect will not begin to use the SaaS offering until midyear?
Are there any studies that compare the trends of software-as-a-service (SaaS) versus traditional perpetual software licensing and/or the right to use licenses?
What should be considered when putting together a contract for a partnership with a SaaS supplier?
I wanted to know the overall market potential for Oracle apps implementation as well as its market potential within different verticals, products and geographies.
Does Forrester have any longer-range projections for software-as-a-service (SaaS) uptake in the market over the next three to six years to help us plan our application strategy?
What are some enterprise resource planning (ERP) success stories and metrics?
What are some examples of SaaS availability metrics?
Does Forrester have any perspective on the option of packaged solutions such as SAP or Oracle versus “do it yourself”?
We are implementing some new strategic applications and would like to determine whether we should place them in the cloud. Is it better to use separate suppliers or use a single cloud partner that...
How can sourcing executives work with business executives to ensure that service-level agreements (SLAs) translate into high availability of software-as-a-service (SaaS) for users?