Forrester

For Application Development & Delivery Professionals

Report:Capitalize On SaaS CRM Solutions With Better Governance

Processes: The CRM Playbook

This report prescribes solution governance best practices for application development and delivery (AD&D) professionals who implement "cloud" customer relationship management (CRM) solutions. While...

• Downloads: 288
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For Sourcing & Vendor Management Professionals

Report:Organizing Apps Maintenance Work For Outcomes

Preparing To Reorganize Work Is Key To The Effort

Many customers that are seeking the next threshold of value are interested in gaining the benefits of managed outcome relationships but are still struggling to execute the transition. Why?...

• Downloads: 324

For Sourcing & Vendor Management Professionals

Report:Inquiry Spotlight: Growing Demand For Vendor Management, Q1 And Q2 2010

The vendor management office (VMO) is becoming an increasingly important competency in well-run IT organizations. Forrester tracked all of the inquiries sourcing and vendor management (SVM)...

• Downloads: 510

For CIO Professionals

Report:Navigating The Shifts In Computing Infrastructure Markets

Cloud Services, New Technologies, And The Rise Of Informal Computing Buyers

Important trends are surfacing in computing infrastructure markets that will cause vendor strategists to take a fresh look at new buyer behavior, shifts in business models, and adoption of emerging...

• Downloads: 831

For Sourcing & Vendor Management Professionals

Report:The Top Five Reasons To Set Up A VMO And What Results To Expect

Forrester receives a significant number of client inquiries asking, "Do you think we need a VMO?" This is not surprising given that less than half of companies have a vendor management office (VMO)...

• Downloads: 614

For Sourcing & Vendor Management Professionals

Report:Find Out How Risky Your Suppliers Are: Introducing The Vendor Viability Index

This Report Is The First In A Series On Vendor Viability

Today, third-party spend accounts for more than 70% of the total budget — everything except personnel costs. Sourcing and vendor management (SVM) professionals must make sure that they spend...

• Downloads: 389
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For Sourcing & Vendor Management Professionals

Report:Use Service-Level Credits And Incentives To Manage The Value In Outsourcing Relationships

Service-level credits and incentive models are important tools to help outsourcing clients increase business alignment and enforce service-level achievement. Although we speak with many clients who...

• Downloads: 385

For Sourcing & Vendor Management Professionals

Report:The Future Of Telecommunications And Mobility Sourcing

Vision: The Telecommunications And Mobility Sourcing Playbook

This report outlines Forrester's vision for communications technology and services sourcing. To ensure effective sourcing of telecommunications and mobility (T&M) services, IT sourcing and vendor...

• Downloads: 377
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For Sourcing & Vendor Management Professionals

Report:Key Considerations For Selecting An Oracle Services Provider

Insights From The 2010 Oracle SI Client Reference Survey

Forrester surveyed 108 Oracle implementation client references at the end of 2010 and found that overall client satisfaction is high; satisfaction was higher than in our previous study conducted in...

• Downloads: 458

For Sourcing & Vendor Management Professionals

Report:FAQs About Services Procurement Solutions

How To Source VMS And MSP Solutions Today

Forrester clients ask us many questions about services procurement software tools such as dedicated vendor management systems (VMSes) for contingent labor and broader services procurement tools for...

• Downloads: 823
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For Sourcing & Vendor Management Professionals

Report:Align Your Commercial Approach With Your Software Category Sourcing Strategy

Vision: The Strategic Software Sourcing Playbook

This report describes Forrester's vision of strategic software sourcing for sourcing and vendor management (SVM) executives. It is more difficult than ever for software sourcing professionals to meet...

• Downloads: 136

For Sourcing & Vendor Management Professionals

Report:Inquiry Spotlight: Vendor Management, H2 2010 To H1 2011

Tools Will Be Critical To Maturing And Expanding Vendor Management

Forrester fielded 85 formal client inquiries on the topic of vendor management and the development of the vendor management office (VMO) over the past 12 months. These inquiries come from a variety...

• Downloads: 300

For Sourcing & Vendor Management Professionals

Report:Enterprise Social Networking Can Help Crack The Code On Supplier Risk Management

Forrester conducted 56 in-person and phone interviews with sourcing and vendor management executives to better understand how they are currently using supplier risk data from third-party sources. The...

• Downloads: 390

For Sourcing & Vendor Management Professionals

Report:Evolve Supplier Management To The Changing Ecosystem

Ongoing Management: The Services Sourcing Playbook

The market for IT services is evolving rapidly, and the tactics that sourcing and vendor management professionals use to select, negotiate, and manage supplier relationships must evolve with it. The...

• Downloads: 448
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For Sourcing & Vendor Management Professionals

Report:Aligning Vendor Management Responsibilities To Your IT Organization's Mandate

IT Archetype Serves As The Foundation For Effective Organizational Alignment

Although most companies understand the need for a more strategic vendor management office (VMO), many of these companies don't know where to organize their vendor management activities. Because...

• Downloads: 514

For Sourcing & Vendor Management Professionals

Report:Case Study: How Merck Cut Costs And Improved Value By Investing In Vendor Management

Very few IT organizations have complete control over the corporatewide IT investments that are spent with external services providers. In Forrester's Forrsights Budget And Priorities Tracker Survey,...

• Downloads: 440

For Sourcing & Vendor Management Professionals

Report:Overcoming The Key Obstacles In Managed Outcome Engagements

Interest in managed service models and outcome-driven engagements continues to be a significant priority for buyers of IT services. A primary driver for the transition from traditional sourcing...

• Downloads: 366

For Enterprise Architecture Professionals

Report:A Simple Scorecard For Evaluating Technology

This scorecard will help you compare prospective technologies as they apply to your organization. The risk-adjusted scores that this tool outputs should be used to evaluate both the potential and the...

• Downloads: 16

For Sourcing & Vendor Management Professionals

Report:Checklist For Offshore Renegotiation 2010

Considerations For A New Economy

Many clients are asking Forrester about rates and contract clauses as they renegotiate offshore contracts, including questions around what to expect in light of the economic downturn that started in...

• Downloads: 24

For Sourcing & Vendor Management Professionals

Report:How To Implement Successful Innovation In Outsourcing Relationships

Differentiate Between Continuous Improvement And Innovation

This report outlines Forrester's solution for sourcing and managing IT services providers. It is designed to help sourcing and vendor management (SVM) pros develop the appropriate contractual terms...

• Downloads: 475
• Comments: 2
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Report:Trends 2011: Customer Relationship Management

Twelve Trends Drive Planning For Customer-Centric Process Transformation

The fundamental business needs that drive the requirement for effective and efficient customer management practices remain unchanged for 2011: acquiring new customers; building tighter bonds of...

• Downloads: 2680

For Sourcing & Vendor Management Professionals

Report:Why Strong Vendor Management Is Essential To Managed Services Relationships

Changing Vendor Risks Highlight Why Internal Stakeholders Need Your Help

In a recent Forrester survey, senior IT professionals ranked "security concerns about giving work to a third party" as their greatest concern about moving into managed services relationships....

• Downloads: 644

For Sourcing & Vendor Management Professionals

Report:The Evolution Of India-Centric Management Consulting

When Forrester published its first Indian vendor consulting Wave™ in 2005, Indian vendors were just starting their journey into management consulting. At the time, none of these vendors could...

• Downloads: 334

For Sourcing & Vendor Management Professionals

Report:Using Life-Cycle Governance To Create An Agile IT Portfolio

Most smart sourcing professionals know that making smart sourcing decisions can result in a significant competitive advantage for their business. Yet in the face of rapid tech market changes,...

• Downloads: 473

For Sourcing & Vendor Management Professionals

Report:IT Services Firm Changes: What SVMs Must Know

The Coming Upheaval In Tech Services

Since the end of 2008 and continuing today, sourcing and vendor management (SVM) professionals have been telling Forrester that they are rationalizing the number of providers they use, renegotiating...

• Downloads: 426