About Forrester
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Peter serves eBusiness & Channel Strategy Professionals. He specializes in serving financial services customers through online, mobile, and other remote channels. He has helped banks, brokerages, insurers, and other financial providers improve their online and mobile services, and plan their online and mobile strategies. Peter works with firms to better understand market opportunities and meet client needs. His recent reports include "Mobile Channel Strategy: An Overview." During his four years at Forrester, Peter has worked on projects that sized the market for mobile financial services, improved firms' online banking functionality, segmented existing customers and prospects, and quantified the value of digital services. In addition, Peter co-developed Forrester's mobile banking and mobile investing ROI models.
Prior to becoming an analyst, Peter was a researcher at Forrester. In that role, he developed Forrester's mobile financial services ROI model and was a key contributor to updating, maintaining, and applying the Forrester Website User Experience and Functionality Benchmark (WSB) methodology.
Peter holds dual M.S. degrees in advertising and applied communications research from Boston University, as well as a B.A. from Trinity College in Hartford, Connecticut.
Vision: The Information Strategy And Architecture Playbook
A veritable flood of information coming from widespread digitization has created new opportunities and risks that business executives can't ignore. Forrester is seeing a dramatic uptick in the...
Road Map: The Business Process Management Playbook
Developing an effective road map for business process management (BPM) is imperative if your initiative is to avoid a premature death. Managing processes effectively implies using processes to manage...

An Empowered Document: Your Collaboration Strategy Should Be People-Centric, Not Tech-Centric
Technology is diffusing throughout your business, and traditional means of IT oversight have become less effective in this age of empowered HEROes. Enterprise architects (EAs) should use new means of...
Landscape: The Information Strategy And Architecture Playbook
The enterprise's ability to manage information strategically is becoming a high priority, but a coherent and comprehensive approach to information in the enterprise is a pipe dream for most...
Strategic Plan: The Information Strategy And Architecture Playbook
A new era of information agility is upon us that promises an explosion of opportunities similar to that of the dot-com boom period. But these opportunities are completely dependent upon an...

Skills And Staffing: The Business Process Management Playbook
Lack of sufficient business process skills continues to dog progress and momentum for enterprisewide business process management (BPM) initiatives. Yet when it comes to growing BPM skills, most...

Road Map: The Information Strategy And Architecture Playbook
One of the most difficult aspects of an information architecture (IA) practice is engaging stakeholders to buy into your strategy and contribute to your architecture development. The architect's best...
The key to a successful business architecture (BA) practice is developing strong business architects. Technology architects can be successful with narrow domain knowledge, but business architects...
Materials To Implement A Scalable Project Architecture Review Process
Project architecture review is an essential practice EA teams should use to advance enterprise architecture strategies. A well-designed and transparent review process provides a counterbalance to...
Forrester has assembled job descriptions for five roles found within a typical enterprise architecture (EA) practice — the group of IT professionals who report to the manager of EA and provide...
How Cloud Infrastructure-As-A-Service Will Change For The Better
Cloud computing is still in its infancy, and it's already becoming clear that the first versions of infrastructure–as-a-service (IaaS) need some improvement. To plan their strategy for public...
Wipro's Case Study Shows The Way
Forrester interviewed the executives responsible for the deployment of the Lean continuous improvement initiative at Wipro Technologies, a global supplier of technology services. The case study shows...
Processes: The EA Practice Playbook
This report outlines the process framework of Forrester's solution for enterprise architecture (EA) professionals building a high-performance EA practice. The process framework links EA activities to...

What is the role of the business architect in support of EA?
High Interest And Great Expectations But Limited Progress Since 2008
Interest in business architecture (BA) has remained high over the past three years, but progress has been limited. In conducting Forrester's Q2 2011 Global Current State Of Business Architecture...
Business architecture (BA) initiatives are taking many forms as business architects work to find a model that encourages business buy-in and participation. Few BA programs are chartered by business...
This workbook contains several sample forms for capturing information about projects as part of an overall architecture review process. They represent several variations and styles and are based on a...
Strategic Plan: The Data Management Playbook
Data management has become as crucial as financial management to leading firms, but businesses grapple with data management platforms that can't respond fast enough to fickle customers and fluid...
Future Look: The Business Architecture Playbook
The rise of business architecture (BA) initiatives has resulted in a rapidly maturing business architecture body of knowledge. Today, business architecture practices focus within the boundaries of a...