Forrester

For Application Development & Delivery Professionals

Report:The Forrester Wave™: Online Video Platforms, Q1 2013

Kaltura Joins Leaders Brightcove And Ooyala In A Maturing Market

Video is integral to many consumer-facing websites, not just from traditional media providers but from brands, companies, and organizations without a history of content creation. In Forrester's...

• Downloads: 275

For Application Development & Delivery Professionals

Report:Best Practices For Software Road Maps

App Dev Teams Reduce Uncertainties And Improve Delivery

In software development, road maps express to customers when valuable technology will be available. Unfortunately, software development includes many unpredictable elements, so the road map, which...

• Downloads: 999

For Application Development & Delivery Professionals

Report:Transform HRM Processes And Systems To Drive Business Excellence

Executive Overview: The Human Resource Management Playbook

As businesses strive to achieve competitive differentiation, growth, and global expansion while carefully managing costs, people strategies play a big factor in successful outcomes. In shaping these...

• Downloads: 340

For Application Development & Delivery Professionals

Report:Get To Know Your 2010 Business Analysts

In Q3 2010, Forrester Research and the International Institute of Business Analysis (IIBA) partnered to survey 1,461 business analysts (BAs), systems analysts, software requirements engineers, and...

• Downloads: 26

For Application Development & Delivery Professionals

Report:Capitalize On The Digital Experience Imperative With Better Governance

Processes: The Digital Experience Delivery Playbook

Organizations still struggle to get the right content to the right consumers at the right time. Outdated technologies, policies, and procedures mean that IT can't keep pace with the business' demands...

• Downloads: 231

For Application Development & Delivery Professionals

Report:Understanding Business Change Management Challenges

Persistent Questions Business Process Pros Ask

The pace of continuous improvement and transformational change in business processes continues to accelerate, often outpacing employees' ability to keep up. In general, businesspeople don't embrace...

• Downloads: 512
• Comments: 2

For Application Development & Delivery Professionals

Report:Digital Experience Strategy: Follow These Three Mega Rules To Beat The Competition In 2012

Application Development Professionals Must Become Experience Creators

Ultimately, customers don't judge you based on how well you gather business requirements, choose development technologies, manage projects, or march through the development process — they judge...

• Downloads: 870

For Application Development & Delivery Professionals

Report:The Six Most Meaningful Metrics To Prove And Improve App Dev's Business Value

Speak Your Business Partners' Language To Show And Grow Your Worth

The business/IT divide still exists in many organizations, and bridging that gap is difficult if you can't demonstrate the business value your teams deliver. It's past time to transition from...

• Downloads: 1743

For Application Development & Delivery Professionals

Report:Use Social Computing To Build Differentiated Product Development Processes

In recent years, leading product development organizations have proven the value of greater cross-functional collaboration to harness contributions from across the business and bring great products...

• Downloads: 695

For Application Development & Delivery Professionals

Report:Data Quality Platform Adoption Attitudes

This set of data charts presents attitudes of end users toward their respective data quality platform.

• Downloads: 7

For Application Development & Delivery Professionals

Report:Empower Customers By Transforming Business Processes

A Roundtable Discussion With Forrester Analysts

Customers have more power today than ever before. They have tremendous influence and reach through social media, more options and choices of whom to buy from, and high expectations about customer...

• Downloads: 916

For Application Development & Delivery Professionals

Report:Decide When To Buy, Build, Or Outsource BI

Tools And Technology: The Business Intelligence Playbook

Building custom business intelligence (BI) solutions is time-consuming and inflexible; therefore, application development and delivery (AD&D) pros heading BI projects should move away from a...

• Downloads: 622

For Application Development & Delivery Professionals

Report:Choose The Right Customer Service Solution For Your Business

Tools And Technology: The Contact Centers For Customer Service Playbook

Delivering a differentiated customer experience requires that you have the right technologies, business processes, and empowered organizational structures to support your organization's customer...

• Downloads: 346
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For Application Development & Delivery Professionals

Report:Dual Project Managers: Dream Team Or Two-Headed Monster?

Forrester's AD&D Community Weighs In On Projects With Multiple Project Managers

Over the past few months, we reached out to The Forrester Community For Application Development & Delivery Professionals to find out if a project can succeed with more than one project manager (PM)....

• Downloads: 252

For Application Development & Delivery Professionals

Report:NoSQL Offers New Options To Application Developers

Overcoming RDBMS Limitations Enables New Application Patterns

Business growth and speed are driving new application and data requirements that demand different approaches to data management. Although relational databases are great for most business...

• Downloads: 640

For Application Development & Delivery Professionals

Report:Planning, Analysis, And Reporting Solutions Drive Financial Performance Management

Market Landscape: Financial Performance Management

This report enables application development and delivery professionals and their finance stakeholders to understand the changing vendor landscape for financial performance management (FPM). Complex...

• Downloads: 285
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For Application Development & Delivery Professionals

Report:Establish Ongoing Processes To Assess Your Business Intelligence Maturity

Assessment: The Business Intelligence Playbook

Forrester's business intelligence (BI) maturity self-assessment model helps BI professionals quickly assess the maturity of their current-state environments. It also allows BI pros to benchmark their...

• Downloads: 259

For Application Development & Delivery Professionals

Report:The State Of The Document Processing Services Industry 2011

Managed Print Services Show Steady Growth

Business process professionals continue to recommend that organizations outsource non-core and declining document-intensive processes. At the same time, acceptance of outsourced document processing...

• Downloads: 1211
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For Application Development & Delivery Professionals

Report:Forrester's Unified Communications Road Map Planning Assessment

Due to the disparate nature of unified communications components (voice, video, IM, conferencing), enterprises quite frequently lack the process to develop a comprehensive UC road map. The industry...

• Downloads: 80

For Application Development & Delivery Professionals

Report:Forrester's Enterprise Reference Architecture Tool Kit: Documentation Templates

Design patterns, proven technology stacks, and well-documented application infrastructure are fundamental tools for promoting common practices in the design of business solutions. Enterprises create...

• Downloads: 142

For Application Development & Delivery Professionals

Report:Mobile Applications Will Empower Enterprise Business Processes

An Empowered Report: Harnessing Mobile Technology For Process Acceleration

Mobile applications for business use are receiving a great deal of attention from package application software vendors and considerable interest from business process professionals. But other than...

• Downloads: 1923

For Application Development & Delivery Professionals

Report:Drive Business Transformation With Digital Customer Experiences

Executive Overview: The Digital Experience Delivery Playbook

Digital customer experience has become a key business differentiator, and application development and delivery (AD&D) leaders of front-office, web, mobile, and digital development must step up to...

• Downloads: 1214
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For Application Development & Delivery Professionals

Report:The Forrester Wave™: CRM Suite Customer Service Solutions, Q3 2012

How The Top 18 Solutions Stack Up

During the past five years, the customer service capabilities of customer relationship management (CRM) suite solutions have greatly matured as vendors have focused on solidifying the foundational...

• Downloads: 1371
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For Application Development & Delivery Professionals

Report:Trends 2011 And Beyond: Business Intelligence

Agility Will Shape Business Intelligence For The Next Decade

Forrester continues to see ever-increasing levels of interest in and adoption of business intelligence (BI) platforms, applications, and processes. But while BI maturity in enterprises continues to...

• Downloads: 2393

For Application Development & Delivery Professionals

Report:How To Build An Effective BI And Data Management Program Framework

Business process professionals driving data management initiatives face many challenges when creating complex, cross-enterprise, multiyear strategies for data management, business intelligence (BI),...

• Downloads: 1903