Forrester

For Application Development & Delivery Professionals

Report:Sizing The Cloud Markets In Asia Pacific

Understanding Cloud Growth Dynamics Across The Region

Exploiting cloud computing growth opportunities in Asia Pacific requires insights into future cloud market size, growth dynamics, adoption trends, and demand drivers, all of which vary widely across...

• Downloads: 1215

For Application Development & Delivery Professionals

Report:Case Study: Infosys Technologies Helps Develop A TCOE For Telecom New Zealand

To build a test center of excellence (TCOE) on time and on budget, Telecom New Zealand (TNZ) knew it needed a partner with the expertise required to ensure success. TNZ was seeking a good cultural...

• Downloads: 325

For Application Development & Delivery Professionals

Report:Put Process At The Heart Of ERP

Users Are Set To Benefit As Business Process Flexibility Improves In Applications

Today's ERP applications are still too complex and inflexible. Organizations continue to be plagued with customization and upgrade headaches as a direct result of the software's rigidity and poor...

• Downloads: 534

For Application Development & Delivery Professionals

Report:The Forrester Wave™: CRM Suites Customer Service Solutions, Q3 2010

Forrester evaluated the customer service and support capabilities of 19 leading CRM suite solutions against 196 criteria. Customer service and business process professionals face a diverse range of...

• Downloads: 2955

For Application Development & Delivery Professionals

Report:Contact Center Purchase Plans 2011

Despite Budget Pressures, Infrastructure And Operations Professionals Are Driving A Wide Array Of Contact Center Upgrades

The uncertain world economic outlook makes firms reluctant to hire new workers. Thus, it's no surprise that infrastructure and operations (I&O) pros are keen to invest in contact center upgrades to...

• Downloads: 605

For Application Development & Delivery Professionals

Report:Consolidation And Innovation Transform The HRM Vendor Landscape

Landscape: The Human Resource Management Playbook

This report, the landscape component of the human resource management (HRM) playbook, will enable application development and delivery professionals (AD&D pros) and their HR business partners to...

• Downloads: 596
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For Application Development & Delivery Professionals

Report:Cloud Computing Market Dynamics In MEA: United Arab Emirates

This document provides an overview of cloud computing in the United Arab Emirates (UAE) for vendor strategists. There is a focus on cloud adoption trends and demand drivers, benefits and concerns,...

• Downloads: 23
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For Application Development & Delivery Professionals

Report:Seven Top Integration Trends For 2011 To 2012

The Need For Speed, Services, And SaaS Is Shaping The Integration Future

Integration remains a high priority for enterprises in 2011 to 2012, leading Forrester to mine client inquiries and interview industry experts for insight into the latest integration trends....

• Downloads: 1747
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For Application Development & Delivery Professionals

Report:Telecommunications Companies In The Cloud (Part 1): A Golden Opportunity

Telecommunications companies (telcos) of all sizes, and in many geographies, are now embracing cloud computing as a new market opportunity. However, not all telcos are as equally committed, or...

• Downloads: 51

For Application Development & Delivery Professionals

Report:Software Innovation In India

How Firms Can Best Capitalize On Software Development And Configuration Opportunities In India

The continued economic viability of software development in India, whether by independent software vendors (ISVs) or "captive" business units, depends less on pure labor arbitrage and more on...

• Downloads: 97
• Comments: 2
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For Application Development & Delivery Professionals

Report:Update Your Application Development Sourcing Strategy To Drive Innovation And Differentiation

In 2009, the technology industry entered a new cycle of technology innovation and growth, powering a multiyear period of technology investment predicted to last through 2016: the business technology...

• Downloads: 828

For Application Development & Delivery Professionals

Report:Survey Results: How Agile Is Your Organization?

• Downloads: 30

For Application Development & Delivery Professionals

Report:Agile Systems Integrators: Plausible Or Paradoxical?

Mixing Agile Methods And Systems Integrators Requires An Artful Approach

Agile methods have become popular because, on average, they produce better outcomes. Agile's focus on learning by execution and a condensed set of engineering practices increases the cadence of...

• Downloads: 668

For Application Development & Delivery Professionals

Report:Cloud Computing Market Dynamics In MEA: Turkey

This document provides an overview of cloud computing in Turkey for vendor strategists. There is a focus on cloud adoption trends and demand drivers, benefits and concerns, market awareness and user...

• Downloads: 23
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For Application Development & Delivery Professionals

Report:Talent Management Customers Show Solid Business Results And A Preference For SaaS

Organizations thinking about purchasing a talent management solution want to know what to expect from the selection process through deployment and beyond. To aid in this, Forrester surveyed 63 users...

• Downloads: 361

For Application Development & Delivery Professionals

Report:Use Efficient Document Service Providers To Offset High Document Costs

Document processing services (DPS) encompass a diverse set of specialized services, such as capture, printing, and office fleet management, for document-intensive business processes. Three distinct...

• Downloads: 670

For Application Development & Delivery Professionals

Report:Outsourced Testing: Customers Get The Best Value When Vendors Think Outside Of The Box

Outsourced testing is here to stay — but the situation is changing. In previous years, the decision to outsource testing was primarily cost driven; however, the decision to outsource today must...

• Downloads: 945

For Application Development & Delivery Professionals

Report:Five Questions When Organizing For Digital Customer Experience

Organization: The Digital Experience Delivery Playbook

Application development and delivery (AD&D) leaders now face a number of challenges as they move to support technology that delivers compelling cross-touchpoint customer experiences, rather than just...

• Downloads: 398
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For Application Development & Delivery Professionals

Report:Rightsource Your Agile-Lean Ecosystem

Build/Buy Capabilities: The Agile And Lean Playbook

Agile and Lean transformations depend to a great extent on cultivating a good sourcing ecosystem. The decisions you make around the partners and providers supporting your transformation and projects...

• Downloads: 539

For Application Development & Delivery Professionals

Report:Forrsights: The Software Market In Transformation, 2011 And Beyond

Shifting Buying Preferences Lead To New Software Priorities

As the global information and communications technology market recovers from recession, the software market — the largest IT subsegment — is fueling the growth. More importantly, for the...

• Downloads: 1226

For Application Development & Delivery Professionals

Report:Navigate The Future Of CRM In 2013

Vision: The CRM Playbook

The only source of competitive advantage is the one that can survive technology-fueled disruption: an obsession with understanding, connecting with, serving, and delighting customers. But as...

• Downloads: 1979
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For Application Development & Delivery Professionals

Report:The Forrester Wave™: Talent Management, Q2 2011

Plateau Leads In Learning; Cornerstone OnDemand Leads In Performance

In Forrester's 108-criteria evaluation of talent management vendors that offer suites for both learning and performance, we found that Plateau Systems edged out Cornerstone OnDemand, Saba Software,...

• Downloads: 1668

For Application Development & Delivery Professionals

Report:Market Overview: Digital Experience Service Providers

Turn The Odd Couple Into The Power Couple

Selecting a digital experience service provider is a complex and stressful task. In many cases, marketing teams select the service providers and oversee product selection, leaving IT to support and...

• Downloads: 300
• Comments: 2
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For Application Development & Delivery Professionals

Report:Cloud Computing In APJ: Trends, Challenges, And Opportunities

This document provides vendor strategists with an overview of cloud computing trends, challenges, and opportunities in Asia Pacific, excluding Japan (APeJ). IT market forces, technology enablers, and...

• Downloads: 20

For Application Development & Delivery Professionals

Report:The Road Ahead For SAP's Business ByDesign

The Midmarket SaaS ERP App Suite Is Well Positioned For A Variety Of Use Cases

It's been four years since SAP first unveiled Business ByDesign (ByD), its software-as-a-service (SaaS) enterprise resource planning (ERP) application suite aimed at medium-size companies. Forrester...

• Downloads: 419
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