Phil Murphy

VP, Principal Analyst serving Application Development & Delivery PROFESSIONALS

Phil serves Application Development & Delivery Professionals by helping them streamline and modernize their application portfolios and transition their application strategies, organizational structures, and sourcing approaches for the age of the customer (AoC). AoC represents the cumulative effect of today's hottest business technology (BT) trends — mobile, customer experience, cloud, and big data. AoC forces will drive BT professionals to rationalize, modernize, and better manage their application portfolios to help business leaders thrive in this new, highly competitive, and customer-focused landscape.

Phil's research is targeted at application professionals, but it also draws substantial interest from enterprise architects, CIOs, and other BT professionals.

Previous Work Experience

Phil's IT career began in 1982 and he has held positions with: the Commonwealth of Massachusetts (consultant); Boston University (application developer); and Cullinet Software, where he developed commercial ERP applications and consulted with Cullinet's customer base before being promoted to MIS director. When CA bought Cullinet in 1989, Phil joined insurance company startup Arbella Mutual Insurance as director of applications, working with a management team to create an IT department and implement its initial applications/operating environment. In 1992, Phil accepted a director-level position with the National Council on Compensation Insurance (NCCI), where he directed a team that developed and distributed commercial software, implemented packaged financial applications, and rolled out the nation's first Internet-based information service to the worker's compensation insurance industry. Phil held the top management position in NCCI's $26 million Y2K program office — leveraging offshore programming resources to remediate applications and onsite staff to execute Y2K testing, effectively creating a round-the-clock remediation process.

Phil joined Giga Information Group in 1997 as an industry analyst, covering the Y2K phenomenon, and he was promoted to the position of managing director of research for its e-practices group in 2000. Since Forrester bought Giga in 2003, Phil has been bringing his broad technical and managerial experience to bear on application and IT management topics that concern Forrester's diverse client base.

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  • Khalid Kark
  • Past 18 months
  • IT Management
  • For CIO Professionals

    Report:What The European CEO Needs From The CIO In 2014

    Trust In IT Delivery Is An Issue For European Business Decision-Makers

    Continuing economic uncertainty, regulatory pressures, and the digitization of commerce will place further stress on European IT budgets and plans in 2014. The good news highlighted in our research...

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  • For CIO Professionals

    Report:The Disruptive CIO

    CIOs Must Master Business Agility, An Offensive Posture, And Customer Obsession

    There is more pressure than ever on CIOs to capitalize on digital opportunities for their business. Traditional, well-established business models are increasingly being toppled by more nimble and...

    • Downloads: 536
    • Rating: