Phil Murphy

Vice President, Research Director serving Application Development & Delivery PROFESSIONALS

Phil serves Application Development & Delivery Professionals seeking strategies that will help them streamline and manage their application portfolios. Phil's coverage includes application modernization (monitoring, renewing, replacing, or retiring existing applications/platforms); portfolio management (APM) (driving business-aligned modernization via metrics/assessments); rationalization (streamlining the portfolio to reduce lights-on IT costs and increase agility); and strategic planning (aligning business and IT vision and aligning the application/infrastructure to fulfill the joint business/IT vision).

Phil focuses his research on application professionals, but his research also draws the interest of enterprise architects, CIOs, and other IT professionals.

Previous Work Experience

Phil's IT experience dates back to 1982, when he held positions with: the Commonwealth of Massachusetts (consultant); Boston University (application developer); and Cullinet Software, where he held positions as a software developer and consultant before he was promoted to IT director. When CA bought Cullinet in 1989, Phil joined insurance company startup Arbella Mutual Insurance as director of applications, working with a management team to literally create an IT department and implement its initial applications/operating environment. In 1992, Phil accepted a director-level position with the National Council on (workers') Compensation Insurance (NCCI), where he directed a team that developed and distributed a commercial software package, implemented a financial applications package, and rolled out the nation's first Internet-based information service to the worker's compensation industry. Phil held the top management position in NCCI's $26 million Y2K program office — leveraging offshore programming resources to remediate its applications and onsite staff to execute Y2K testing, effectively creating a round-the-clock remediation process.

Phil joined Giga Information Group in 1997 as an industry analyst, covering the Y2K phenomenon, and he was promoted to the position of managing director of research for its e-practices group. Since Forrester bought Giga in 2003, Phil has been bringing his broad technical and managerial experience to bear on application and IT management topics that concern Forrester's diverse client base.

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  • Craig Le Clair
  • Packaged Applications
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Document Output For Customer Communications Management, Q3 2011

    Vendors Target Interactive Use Cases And Corporate Solutions

    In Forrester's 36-criteria evaluation of document output for customer communications management (DOCCM) vendors, we found improved product capabilities to support structured, interactive, and...

    • Downloads: 1261
  • For Application Development & Delivery Professionals

    Report:ERP Process Woes Continue, But BPM Suites And Dynamic Case Management Can Help

    Enterprise resource planning (ERP) systems are the transactional backbone of most enterprise processes, spanning finance and administration, customer relationship management (CRM), supply chain,...

    • Downloads: 587
    • Rating:
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Order Management Hubs, Q3 2010

    Oracle EBS And Sterling Commerce Lead, With SAP, Oracle Siebel, And Microsoft Close Behind

    In Forrester's 112-criteria evaluation of order management hub (OMH) vendors, Oracle E-Business Suite and Sterling Commerce led the pack among the Leaders because of their ability to support both...

    • Downloads: 1310
    • Rating:
  • For Enterprise Architecture Professionals

    Charts & Figures:Agility Is Not A Current Focus And Not Measured

    Metrics: The Business Process Management Playbook

  • For Enterprise Architecture Professionals

    Report:Dynamic Case Management: Definitely Not Your Dad's Old-School Workflow/Imaging System

    Many business process and content and collaboration professionals, and the vendors that support them, think that dynamic case management (DCM) is a newfangled marketing term to describe an old,...

    • Downloads: 664
    • Comments: 1
    • Rating:
  • For Application Development & Delivery Professionals

    Report:What To Look For In E-Signature Providers

    Segment E-Signature Use Cases To Help In Your Selection

    Electronic signatures are gaining momentum due to accelerating consumer technology and the need to reduce both transaction costs and the time to close business. But despite increasing customer...

    • Downloads: 417
  • For Application Development & Delivery Professionals

    Report:Health Payers Search High And Low For Their Business Transformation Edge

    Answering Hard Questions About Business, Process, And Technology Best Practices

    Business process pros at health payers work at the intersection of business and technology, bringing process methodologies, business knowledge, and technology insights to business transformation...

    • Downloads: 572
  • For Application Development & Delivery Professionals

    Report:No Longer A Science Project: Use Content Analytics For Pragmatic Business Solutions

    Organize Content And Improve Dynamic Case Management

    Content analytics that mines unstructured content brings to mind tricky, long projects and visions of Ph.D.'s with white coats who comb through vast collections of content on a galactic scale. Yet...

    • Downloads: 839
  • For Enterprise Architecture Professionals

    Report:Insurance Claims: A Classic Untamed Process

    Taming The Insurance Claim Experience

    At its highest level, a business process is any activity that helps an enterprise achieve its goals. In insurance, industry-specific applications form the transactional backbone of claims processing;...

    • Downloads: 431
  • For Application Development & Delivery Professionals

    Report:Empower Customers And iWorkers With On-Demand Customer Communications

    An Empowered Report

    Too many enterprises communicate with customers using antiquated approaches. After all, smart devices, pervasive video, and social media have given new power to customers and citizens —...

    • Downloads: 620
  • For Enterprise Architecture Professionals

    Report:All Form Solutions Are Not Created Equal

    Demand For Web Self-Service And Standards Drive Market Transformation

    In 2006 Forrester identified Adobe and IBM as the clear market leaders in e-forms. At the time, e-forms emerged as the critical component to replace paper, leading to the digital forms of today that...

    • Downloads: 528
  • For Enterprise Architecture Professionals

    Report:Business And IT Impact Of BPM Excellence

    A business process, at its highest level, is any activity that helps an enterprise achieves its goals. Packaged and industry-specific applications form the transactional backbone of most critical...

    • Downloads: 593
    • Rating:
  • For Enterprise Architecture Professionals

    Report:Use Dynamic Case Management To Attack Untamed Processes

    Forrester recently conducted a deep dive into dynamic case management (DCM) usage by interviewing 50 companies implementing these solutions. Concurrently, we evaluated 10 DCM platforms for the...

    • Downloads: 457
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Dynamic Case Management, Q1 2011

    Pegasystems And IBM Lead, With EMC, Appian, Singularity, And Global 360 Close Behind

    In Forrester's 57-criteria evaluation of dynamic case management (DCM) vendors, Pegasystems, IBM, EMC, Appian, Singularity, and Global 360 led with the most dynamic, visionary platforms. Pegasystems...

    • Downloads: 1824
    • Rating:
  • For Application Development & Delivery Professionals

    Report:Empower Customers By Transforming Business Processes

    A Roundtable Discussion With Forrester Analysts

    Customers have more power today than ever before. They have tremendous influence and reach through social media, more options and choices of whom to buy from, and high expectations about customer...

    • Downloads: 916
  • For Enterprise Architecture Professionals

    Report:Stuck In Cement: When Packaged Apps Create Barriers To Innovation

    Functional and industry-specific on-premises packaged apps aligned with organizational silos have worked well for well-defined, highly structured processes where volume, scale, and straight-through...

    • Downloads: 485
    • Rating:
  • For Application Development & Delivery Professionals

    Tool:Customer Service Employees Are Not An Empowered Group

  • For Enterprise Architecture Professionals

    Report:Find Your Transformation Edge

    Ask Hard Questions About Business, Process, And Technology Best Practices

    Business process pros live at the intersection of business and technology and bring process methodologies, business knowledge, and technology insights to business transformation initiatives. Finding...

    • Downloads: 505
  • For Application Development & Delivery Professionals

    Report:Use Efficient Document Service Providers To Offset High Document Costs

    Document processing services (DPS) encompass a diverse set of specialized services, such as capture, printing, and office fleet management, for document-intensive business processes. Three distinct...

    • Downloads: 670
  • For Enterprise Architecture Professionals

    Report:Use A Metrics Framework To Drive BPM Excellence

    Performance Management: The Business Process Management Playbook

    Advancing technology for business process management (BPM) and analytics is allowing broader and deeper treatment of performance metrics. As a result, defining and using performance metrics is an...

    • Downloads: 450
    • Rating:
  • For Enterprise Architecture Professionals

    Report:BPM Projects Show Good But Varied Performance

    Metrics: The Business Process Management Playbook

    A business process — at its highest level — is any activity that helps an enterprise achieves its goals. Measurement via metrics and comparison via benchmarks are critical to achieving...

    • Downloads: 298
    • Rating:
 
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