About Forrester
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Phil serves Application Development & Delivery Professionals seeking strategies that will help them streamline and manage their application portfolios. Phil's coverage includes application modernization (monitoring, renewing, replacing, or retiring existing applications/platforms); portfolio management (APM) (driving business-aligned modernization via metrics/assessments); rationalization (streamlining the portfolio to reduce lights-on IT costs and increase agility); and strategic planning (aligning business and IT vision and aligning the application/infrastructure to fulfill the joint business/IT vision).
Phil focuses his research on application professionals, but his research also draws the interest of enterprise architects, CIOs, and other IT professionals.
Phil's IT experience dates back to 1982, when he held positions with: the Commonwealth of Massachusetts (consultant); Boston University (application developer); and Cullinet Software, where he held positions as a software developer and consultant before he was promoted to IT director. When CA bought Cullinet in 1989, Phil joined insurance company startup Arbella Mutual Insurance as director of applications, working with a management team to literally create an IT department and implement its initial applications/operating environment. In 1992, Phil accepted a director-level position with the National Council on (workers') Compensation Insurance (NCCI), where he directed a team that developed and distributed a commercial software package, implemented a financial applications package, and rolled out the nation's first Internet-based information service to the worker's compensation industry. Phil held the top management position in NCCI's $26 million Y2K program office — leveraging offshore programming resources to remediate its applications and onsite staff to execute Y2K testing, effectively creating a round-the-clock remediation process.
Phil joined Giga Information Group in 1997 as an industry analyst, covering the Y2K phenomenon, and he was promoted to the position of managing director of research for its e-practices group. Since Forrester bought Giga in 2003, Phil has been bringing his broad technical and managerial experience to bear on application and IT management topics that concern Forrester's diverse client base.
Vendors Target Interactive Use Cases And Corporate Solutions
In Forrester's 36-criteria evaluation of document output for customer communications management (DOCCM) vendors, we found improved product capabilities to support structured, interactive, and...
Enterprise resource planning (ERP) systems are the transactional backbone of most enterprise processes, spanning finance and administration, customer relationship management (CRM), supply chain,...

Oracle EBS And Sterling Commerce Lead, With SAP, Oracle Siebel, And Microsoft Close Behind
In Forrester's 112-criteria evaluation of order management hub (OMH) vendors, Oracle E-Business Suite and Sterling Commerce led the pack among the Leaders because of their ability to support both...


Metrics: The Business Process Management Playbook
Many business process and content and collaboration professionals, and the vendors that support them, think that dynamic case management (DCM) is a newfangled marketing term to describe an old,...

Segment E-Signature Use Cases To Help In Your Selection
Electronic signatures are gaining momentum due to accelerating consumer technology and the need to reduce both transaction costs and the time to close business. But despite increasing customer...
Answering Hard Questions About Business, Process, And Technology Best Practices
Business process pros at health payers work at the intersection of business and technology, bringing process methodologies, business knowledge, and technology insights to business transformation...
Organize Content And Improve Dynamic Case Management
Content analytics that mines unstructured content brings to mind tricky, long projects and visions of Ph.D.'s with white coats who comb through vast collections of content on a galactic scale. Yet...
Taming The Insurance Claim Experience
At its highest level, a business process is any activity that helps an enterprise achieve its goals. In insurance, industry-specific applications form the transactional backbone of claims processing;...
An Empowered Report
Too many enterprises communicate with customers using antiquated approaches. After all, smart devices, pervasive video, and social media have given new power to customers and citizens —...
Demand For Web Self-Service And Standards Drive Market Transformation
In 2006 Forrester identified Adobe and IBM as the clear market leaders in e-forms. At the time, e-forms emerged as the critical component to replace paper, leading to the digital forms of today that...
A business process, at its highest level, is any activity that helps an enterprise achieves its goals. Packaged and industry-specific applications form the transactional backbone of most critical...

Forrester recently conducted a deep dive into dynamic case management (DCM) usage by interviewing 50 companies implementing these solutions. Concurrently, we evaluated 10 DCM platforms for the...
Pegasystems And IBM Lead, With EMC, Appian, Singularity, And Global 360 Close Behind
In Forrester's 57-criteria evaluation of dynamic case management (DCM) vendors, Pegasystems, IBM, EMC, Appian, Singularity, and Global 360 led with the most dynamic, visionary platforms. Pegasystems...

A Roundtable Discussion With Forrester Analysts
Customers have more power today than ever before. They have tremendous influence and reach through social media, more options and choices of whom to buy from, and high expectations about customer...
Functional and industry-specific on-premises packaged apps aligned with organizational silos have worked well for well-defined, highly structured processes where volume, scale, and straight-through...

Ask Hard Questions About Business, Process, And Technology Best Practices
Business process pros live at the intersection of business and technology and bring process methodologies, business knowledge, and technology insights to business transformation initiatives. Finding...
Document processing services (DPS) encompass a diverse set of specialized services, such as capture, printing, and office fleet management, for document-intensive business processes. Three distinct...
Performance Management: The Business Process Management Playbook
Advancing technology for business process management (BPM) and analytics is allowing broader and deeper treatment of performance metrics. As a result, defining and using performance metrics is an...

Metrics: The Business Process Management Playbook
A business process — at its highest level — is any activity that helps an enterprise achieves its goals. Measurement via metrics and comparison via benchmarks are critical to achieving...
