About Forrester
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Phil serves Application Development & Delivery Professionals seeking strategies that will help them streamline and manage their application portfolios. Phil's coverage includes application modernization (monitoring, renewing, replacing, or retiring existing applications/platforms); portfolio management (APM) (driving business-aligned modernization via metrics/assessments); rationalization (streamlining the portfolio to reduce lights-on IT costs and increase agility); and strategic planning (aligning business and IT vision and aligning the application/infrastructure to fulfill the joint business/IT vision).
Phil focuses his research on application professionals, but his research also draws the interest of enterprise architects, CIOs, and other IT professionals.
Phil's IT experience dates back to 1982, when he held positions with: the Commonwealth of Massachusetts (consultant); Boston University (application developer); and Cullinet Software, where he held positions as a software developer and consultant before he was promoted to IT director. When CA bought Cullinet in 1989, Phil joined insurance company startup Arbella Mutual Insurance as director of applications, working with a management team to literally create an IT department and implement its initial applications/operating environment. In 1992, Phil accepted a director-level position with the National Council on (workers') Compensation Insurance (NCCI), where he directed a team that developed and distributed a commercial software package, implemented a financial applications package, and rolled out the nation's first Internet-based information service to the worker's compensation industry. Phil held the top management position in NCCI's $26 million Y2K program office — leveraging offshore programming resources to remediate its applications and onsite staff to execute Y2K testing, effectively creating a round-the-clock remediation process.
Phil joined Giga Information Group in 1997 as an industry analyst, covering the Y2K phenomenon, and he was promoted to the position of managing director of research for its e-practices group. Since Forrester bought Giga in 2003, Phil has been bringing his broad technical and managerial experience to bear on application and IT management topics that concern Forrester's diverse client base.
How US Information Workers Adopt And Use Technology
This report is a graphical analysis of Forrester's Q2 2011 US Workforce Technology And Engagement Online Survey of 4,985 US information workers. Armed with this baseline data from every US industry,...

IBM, Jive, NewsGator, And Telligent Lead A Rapidly Maturing Field
Skills And Staffing: The Social Business And Collaboration Playbook
All too often, IT approaches staffing for social business and collaboration initiatives as it would other IT-led projects. With a focus on providing the best technical solution possible, the...
What are the critical success factors that a vibrant and viable internal social networking strategy must have for a large corporation (40,000-plus) with a diverse mix of social media experience (some...
The Vendor Landscape Creates More Opportunity And Complexity
When Forrester introduced the concept of the Information Workplace (IW) in 2006 it was largely a vision of the future. Since then, much has changed. The world economy has suffered a prolonged...
My father was never one to use profanity, with one exception. In those instances when I was taking just too long to make a decision or show progress, he'd say, "Rob, it's time to ... or get...
On Tuesday of this week, Microsoft launched Office 2013, the latest version of its flagship productivity suite. Forrester has released a report entitled Office 2013: A Breakthrough in Productivity; I...
Oracle is not a company that leaps to mind when you think of knowledge workers — certainly, not in the way that IBM/Lotus or Microsoft might. Yet, with the emergence of the Information...
We need to provide shared documents to various external partners. Services we’ve seen in the past feel like a simplified, web version of SharePoint and require some form of dual factor...
Policy And Procedures: The Social Business And Collaboration Playbook
A clear social business policy is an essential guide for employees using social and collaboration tools for customer engagement and for internal or partner collaboration. While it takes a...
What is the future vision for idea management? What are other companies doing? Who are the major leaders for idea management solutions? What are the industry best practices on how activities like...
What are the trends in the market size for enterprise social networking in North America? How will growth and adoption change these next few years?
So, your organization needs to get social. We all get the benefits. More interactions among more knowledge workers with more frictionless access to more content equals a perfect environment for...
1) What is the scale of enterprise social business value? 2) What business benefits are aggressive firms realizing? 3) What is the average investment size? 4) What are the risks of enterprise social...
At Forrester we have published our first Enterprise Social Platform Wave. I first entitled this blog "Enterprise Social Landscape Matures" but then realized that while the market has moved...
SharePoint adoption continues to grow at a rapid pace. According to Forrester's July 2011 Global SharePoint Usage Online Survey, 57% of organizations surveyed have already deployed SharePoint 2010 a...
In collaboration, there are cloud vendors, on-premises vendors and hybrid vendors. Here's the thing; hybrid vendors are not really cloud vendors. What do I mean by that? Let's look at two...
Which enterprise social platforms vendors offer SaaS deployment models?
Highly Integrated With A Risk Of Lock-In
Microsoft looks to strike three very familiar chords with the release of Office 2013: mobile, social, and cloud. Each has become table stakes for enterprise software, and in order for Microsoft to...

The "Social Layer" Ignites The Next Wave Of Social Technology Innovation
Enterprise social technology vendors have begun to actively position their offerings to meet integration requirements, and the term "social layer," which Forrester originally heard from Socialtext...
Mainsoft Provides The Crucial Glue For A Multivendor IW Strategy
Amway runs an extremely complex, global business including product development, manufacturing, marketing, and a unique and highly successful distribution system. This complexity means that Amway IT...