Phil Murphy

VP, Principal Analyst serving Application Development & Delivery PROFESSIONALS

Phil serves Application Development & Delivery Professionals by helping them streamline and modernize their application portfolios and transition their application strategies, organizational structures, and sourcing approaches for the age of the customer (AoC). AoC represents the cumulative effect of today's hottest business technology (BT) trends — mobile, customer experience, cloud, and big data. AoC forces will drive BT professionals to rationalize, modernize, and better manage their application portfolios to help business leaders thrive in this new, highly competitive, and customer-focused landscape.

Phil's research is targeted at application professionals, but it also draws substantial interest from enterprise architects, CIOs, and other BT professionals.

Previous Work Experience

Phil's IT career began in 1982 and he has held positions with: the Commonwealth of Massachusetts (consultant); Boston University (application developer); and Cullinet Software, where he developed commercial ERP applications and consulted with Cullinet's customer base before being promoted to MIS director. When CA bought Cullinet in 1989, Phil joined insurance company startup Arbella Mutual Insurance as director of applications, working with a management team to create an IT department and implement its initial applications/operating environment. In 1992, Phil accepted a director-level position with the National Council on Compensation Insurance (NCCI), where he directed a team that developed and distributed commercial software, implemented packaged financial applications, and rolled out the nation's first Internet-based information service to the worker's compensation insurance industry. Phil held the top management position in NCCI's $26 million Y2K program office — leveraging offshore programming resources to remediate applications and onsite staff to execute Y2K testing, effectively creating a round-the-clock remediation process.

Phil joined Giga Information Group in 1997 as an industry analyst, covering the Y2K phenomenon, and he was promoted to the position of managing director of research for its e-practices group in 2000. Since Forrester bought Giga in 2003, Phil has been bringing his broad technical and managerial experience to bear on application and IT management topics that concern Forrester's diverse client base.

Phil Murphy's Research

  • For Application Development & Delivery Professionals

    Report: Transform Application Delivery To Improve Business Agility

    The principal opportunity and challenge facing application delivery leaders is to deliver applications that help business leaders win, serve, and retain customers. That means delivering compelli...

    • Downloads: 153
  • For Application Development & Delivery Professionals

    Report: Express Lean, Agile, And DevOps Cultural Changes In Terms Of Business Value

    As application development and delivery professionals retool to deliver customer-facing web and mobile applications to attract, win, and serve customers, they must overcome entrenched processes ...

    • Downloads: 237
  • For Application Development & Delivery Professionals

    Report: Accelerating App Development And Delivery To Formula 1 Speeds

    Businesses rely on great applications to attract and engage customers, who increasingly use mobile apps to transact business anywhere at any time, and social technologies that transform individu...

    • Downloads: 286
  • For Application Development & Delivery Professionals

    Report: Brief: Mobile Access To Back-End Systems

    Mobile applications are the linchpins of business strategies to attract, retain, and delight customers. Mobile developers, in turn, need access to customer data typically resident in back-end sy...

    • Downloads: 187
  • For Application Development & Delivery Professionals

    Report: The Age Of The Customer Changes Everything For AD&D Leaders

    The cumulative impact of the age of the customer uber-trends — digital disruption, mobile mind shift, customer experience, and big data analytics — will transform the competitive lan...

    • Downloads: 306
  • For CIOs

    Report: IT MOOSE Management — 20 Best Practices

    How does a CIO judge whether he or she is using IT resources in the most effective and efficient manner? If the CIO is successful, how does he or she demonstrate this to the CEO and senior manag...

    • Downloads: 2725
  • For Application Development & Delivery Professionals

    Report: Anatomy Of A Portfolio Management Tool

    The term "portfolio management" is officially in vogue — it has been appended to applications, projects and programs, enterprises, and to IT itself. But what does it mean to manage a portf...

    • Downloads: 1936
  • For CIOs

    Report: CIOs Must MAP A Strategic Application Plan

    The duties performed by CIOs are analogous to those of big-city mayors — neither executive has the chance to build a community from scratch, and most inherit a series of problems from pred...

    • Downloads: 1796
  • For Application Development & Delivery Professionals

    Report: The Forrester Wave™: Project/Program Portfolio Management, Q4 2012

    Demand for business agility fuels adoption of Agile development techniques that can deliver differentiating business technology (BT) solutions within accelerated time frames. Agile development d...

    • Downloads: 1691
  • For Application Development & Delivery Professionals

    Report: Assessing Your Applications — Metrics That Matter Drive Better Rationalization Decisions

    Applications professionals have never been busier, yet business leaders lament how little they receive in return for their IT investments. Both perceptions have merit, but they only serve to div...

    • Downloads: 1923
View all of Phil Murphy's Research

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