Philipp Karcher

Sr Analyst serving Application Development & Delivery PROFESSIONALS

Phil serves Application Development & Delivery Professionals. His current research focuses on digital video technologies used in marketing, the media industry, and the workplace. Phil also researches videoconferencing products and services with an emphasis on how businesses use video to better communicate and collaborate with their employees, partners, and customers. As a senior analyst, Phil helps clients navigate the market and maximize the business value of their technology investments. He also advises technology vendors on market dynamics, buyer demands, competitive landscape, and go-to-market.

Previous Work Experience

Phil has been a key contributor to Forrester's workforce technology assessments — a quantitative approach to help professionals and the teams they work with have a fact-based conversation about employees' technology adoption and requirements. Before he was an analyst Phil was a researcher on Forrester's Content & Collaboration team and a senior research associate on the Sourcing & Vendor Management team. In those roles, he interviewed hundreds of IT professionals and technology vendors while conducting primary and secondary research for research reports and consulting engagements.


Phil has a B.S. in business administration from Boston University's School of Management.

Philipp Karcher's Research

  • For Application Development & Delivery Professionals

    Report: CDN And Digital Acceleration Vendor Landscape, Q3 2014

    Navigating the landscape of content delivery network (CDN) and digital acceleration services requires answering a long list of questions. Which vendors have infrastructure in the countries and r...

    • Downloads: 66
  • For Application Development & Delivery Professionals

    Report: CDNs Extend To Web Performance Optimization And End-To-End Cloud Services

    Content delivery networks (CDNs) have been around for over 20 years, yet intensifying digital performance requirements are forcing CDN providers to evolve. CDN vendors are still focused on speed...

    • Downloads: 63
  • For Application Development & Delivery Professionals

    Report: Whiteboard Applications Meld Presentation With Collaboration

    PowerPoint is a valuable tool, but tends to be overused and sometimes is just not the right tool for the job. When presentation meets collaboration, whiteboard applications may provide a far mor...

    • Downloads: 48
  • For Application Development & Delivery Professionals

    Report: The Forrester Wave™: Videoconferencing Infrastructure And Cloud Services, Q3 2014

    In Forrester's 24-criteria evaluation of videoconferencing infrastructure and cloud services vendors, we identified the 10 most significant OEMs — Acano, AGT, Avaya, Blue Jeans Network, Ci...

    • Downloads: 135
  • For CIOs

    Report: Serving Your Customer-Obsessed Employees

    In the age of the customer, every employee has a responsibility to win, serve, and retain customers, directly, indirectly, or, in the case of customer-obsessed employees, both. As the head of th...

    • Downloads: 128
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