About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Phil serves CIOs with research on social business & collaboration, video, office productivity, and technology's role in the workforce experience. Phil is also a key contributor to Forrester's Workforce Technology Needs Assessments -- a survey-based methodology to help IT professionals save money and improve workforce technology use.
Prior to his current role as an analyst, Phil was a researcher on Forrester's Content & Collaboration team and a senior research associate on the Sourcing & Vendor Management team. In those roles, he interviewed hundreds of IT professionals and technology vendors while conducting primary and secondary research for research reports and consulting engagements.
Phil has a B.S. in business administration from Boston University's School of Management.
Tools To Manage And Deliver Video Are Growing; Videoconferencing Makes A Comeback
Enterprises increasingly use video in a wide range of use cases, changing how they collaborate, issue communications, train their employees, and even talk to customers. But the transformational...