Forrester

Why Read This Report

Post-recession economics, combined with ever-expanding technology complexity, are quickly rendering established IT systems and operations obsolete and impractical. Follow the lessons of other business movements that have industrialized their processes to achieve more efficient business outcomes and sustainable competitive advantage. Your industrialization efforts must focus on three core objectives: high productivity, high quality, and high flexibility. You'll need a large upfront investment in process refinement and technology, as well as changes to organizational structures, skills, and sourcing that will prove uncomfortable to many involved. To get industrialization right, focus on 10 steps that will take your I&O group through the necessary standardization, development, automation, and optimization of your industrialized services. I&O leaders can't ignore this industrialized movement. But embracing it will revolutionize the business value of the I&O function.