The client approached Forrester seeking an independent assessment of its current IT practices with particular emphasis on strengths, weaknesses, and associated risks, as well as potential improvements based on best practices and alternative scenarios for the client's IT management structure.

Head of CEO office, European sporting association.

Forrester recommended outsourcing more daily operational IT activities, thereby directing more focus on key technology responsibilities; synchronizing IT security with the overall security strategy; and formalizing, communicating, and leveraging Web governance practices for the Web site, the extranet, and the intranet.