Case Study: Benchmarking IT ApplicationsResults:
Challenge:Forrester helped the client make a fact-based decision on the client's future IT systems. The analysis triggered a clear decision by the client concerning the expansion of its ERP system. Before deciding to expand its ERP system, this financial services company needed to know whether its current vendor would also be the right platform in the future.
Who: Vice president of IT for one of the largest low-cost carriers
How Forrester Helped: The client needed clear statements on trends, as well as data from companies that were faced with a similarly complex task. Forrester researched the future capabilities of all available ERP systems and provided a comparison of capital and operating costs. Forrester made a recommendation only after thoroughly evaluating all aspects of the problem.
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