Case Study: Justifying Technology Investments

Results:
After Forrester conducted an interactive workshop with 30 stakeholders from all over the world, the process was rolled out globally. All future business cases will be presented to a project review committee for approval, tracking, and management. Moving forward, the organization now has a framework in place that can be expanded upon and that will flow into its budget and portfolio management process.
Challenge:
Senior management had mandated that all technology investments have a formal measurement of the financial impact to the organization. The client asked Forrester to implement its Total Economic Impact (TEI)™ methodology throughout its project office.

Who:
Government organization

How Forrester Helped:
Forrester created a robust process for the client by:
  • Educating executives on best practices for business case justification.
  • Developing a customized business case justification process that fully supports the existing project management toolkit.
  • Working closely with key stakeholders at the organization through planning, design, testing, and rollout to ensure the success of the business case justification process.
  • Developing a scorecard that the eCommerce management team could use to consistently measure the performance of the online channel.


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