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This webinar presents Forrester's semi-annual update of the global information technology (IT) market outlook for 2014 and 2015, with our data on the US, Asia Pacific, Europe, Canada, and Latin America markets.
Agenda:
Key takeaways:
Vendors mentioned:
Accenture, ACS (a Xerox Company), Adobe, Alcatel-Lucent, Amdocs, Apple, Atos, Avaya, BearingPoint, BMC, CA, Capgemini, CGI, Cisco Systems, Cognizant, CSC, Dell, EMC, Ericsson, Fair Isaac, Fujitsu, Getronics, HP, Hitachi, IBM, Informatica, Infosys, Lenovo, Microsoft, Motorola, NEC, NetApp, Nokia Siemens Network, NTT Data, Oracle, Pegasystems, RightNow, salesforce.com, SAP, Siemens IT Solutions & Services, SuccessFactors, Symantec, Tata Consulting Services, Tibco Software, T-Systems, Ultimate Software, Unisys, and Wipro.
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Technology is advancing at a pace that current public sector IT planning practices struggle to match. At the same time, they are facing workforce challenges and a need for modernization. This webinar helps agency and department leaders adapt budget and planning practices to deliver high performance, adapt their workforce at a pace that challenges traditional employee management practices, and understand how to maximize tech investments.Key takeaways: Learn how to maximize tech investments.Understand the best practices around budgeting for public sector.Learn how to recruit the best talent under various restraints.Target audience level: all levels
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The 2024 edition of our annual top security recommendations advises security leaders to tackle changes in tech, the threat landscape, and potential consequences facing the organization and themselves by acting quickly and marshalling the necessary resources and allies to ensure business growth in 2024. Join us in this webinar to go over highlights from our 2024 recommendations and hear directly from the analysts making these calls.Key takeaways:Learn the most important recommendations for your security strategy in 2024 and our rationale behind them.Leverage our research and insights to guide your security program strategy.Understand how to prioritize changes in areas including generative AI, privacy and data protection, OT/ICS security, fraud mitigation, and security leadership in the coming year.Target audience level: intermediate
This webinar explains current trends in the customer service space and how these trends are influencing the customer service vendor landscape. We discuss the results of Forrester’s latest customer-focused Wave and how to use the Wave when evaluating and selecting a customer service solution.Key takeaways:Understand high-level trends influencing the customer service vendor landscape.Explore a list of the key players in the customer service space.Learn how to maximize Forrester’s research and resources, particularly the recent customer service Wave, to identify the right platform for your organization.Target audience level: intermediateVendors mentioned: Creatio, Freshworks, Microsoft, Oracle, Pegasystems, Salesforce, SAP, ServiceNow, SugarCRM, Verint, Zendesk, & Zoho
In recent years, mainstream financial institutions like BNY Mellon, DBS Bank, and Fidelity have entered the digital asset space to serve retail and institutional clients, driving demand for secure asset custody. However, this is still a nascent industry, and financial institutions must carefully navigate many technical and procedural challenges.Key takeaways:Understand the key tech supporting digital asset custody.Learn the core capabilities of representative digital asset custody providers.Learn early good practices for integrating digital asset custody solutions.Target audience level: intermediate
