Research Focus

Rachel serves Infrastructure & Operations Professionals. Her research focus is on IT continuity and disaster recovery services and technologies, next-generation high availability and backup, and data center strategies. Additionally, Rachel conducts research on infrastructure and operations metrics.

Previous Work Experience

Prior to her current role as an analyst, Rachel was a researcher on Forrester's infrastructure and operations team. She interviewed hundreds of I&O professionals, data center operators, and technology vendors while conducting primary and secondary research for research reports and consulting engagements.

Education

Rachel holds a B.A. in art history and computer science from Smith College.