About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Rachel serves Infrastructure & Operations Professionals. Her research focus is on IT continuity and disaster recovery services and technologies, next-generation high availability and backup, and data center strategies. Additionally, Rachel conducts research on infrastructure and operations metrics.
Prior to her current role as an analyst, Rachel was a researcher on Forrester's infrastructure and operations team. She interviewed hundreds of I&O professionals, data center operators, and technology vendors while conducting primary and secondary research for research reports and consulting engagements.
Rachel holds a B.A. in art history and computer science from Smith College.
Recent data shows that more than half of infrastructure and operations (I&O) departments are in a state of flux and are either considering or actively moving to a new organizational model. For many,...
IBM, HP, SunGard, And ICM Lead, Verizon Close Behind
In Forrester's 64-criteria evaluation of disaster recovery services providers, we found that IBM, HP, SunGard, and ICM led the pack due to their best-in-class core disaster recovery services and...
Infrastructure and operations (I&O) departments are currently in a state of flux. In our Q4 2009 Global IT Infrastructure & Operations Organizational Structures Online Survey, more than 80% of...
Colocation And Managed Services Providers In Western Europe
Are you running out of data center space or planning for a backup data center? Today, more companies are looking to colocation and managed services in lieu of building their own facility. Why? For...
The First Of Many IT Ops-Focused SaaS Offerings
It's been almost two years since we last produced this report, and during that time the vendor landscape has changed considerably; however, one constant remains true: Backup is a struggle for both...
You Must Include These Services In Your Five-Year Road Map
Historically, disaster recovery (DR) preparedness required substantial time and financial investment. For many, DR was out of reach, and for others, it was a burdensome task that often felt like an...

Five Trends In Disaster Recovery Preparedness, 2007 Through 2010
Advancements in virtualization, hardware performance, and efficiency have given infrastructure and operations (I&O) leaders a wealth of options for delivering great services faster and more cheaply...
Spending, Testing, And Maintenance Of DR Plans Are Down, But Confidence Levels Are Up
How would you rate your ability to recover your data center in the event of a site failure or a disaster? The vast majority of your peers surveyed in a 2010 joint Forrester Research/Disaster Recovery...
Benchmark: The Business Technology Resiliency Playbook
This report outlines Forrester's solution for infrastructure and operations (I&O) leaders to benchmark the performance of their business continuity (BC) programs as part of their broader business...

Benchmarks: The IT Infrastructure Playbook
This report provides IT infrastructure and operations (I&O) professionals with strategic benchmarks to compare their IT infrastructure budgets, priorities, motivations, and technology adoption to...