Forrester Research : Analyst : Rachel A. Dines

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Rachel A. Dines

Senior Analyst serving Infrastructure & Operations PROFESSIONALS

Find Rachel on:
Blog: Infrastructure & Operations Blog

Rachel serves Infrastructure & Operations Professionals. Her research focus is on IT continuity and disaster recovery services and technologies, next-generation high availability and backup, and data center strategies. Additionally, Rachel conducts research on infrastructure and operations metrics.

Previous Work Experience

Prior to her current role as an analyst, Rachel was a researcher on Forrester's infrastructure and operations team. She interviewed hundreds of I&O professionals, data center operators, and technology vendors while conducting primary and secondary research for research reports and consulting engagements.

Education

Rachel holds a B.A. in art history and computer science from Smith College.

Research Coverage:

Backup & Recovery, Balanced Scorecard, Business Continuity & Disaster Recovery, Dell, Hewlett-Packard (HP), High Availability/Fault Tolerance, IBM, IT Infrastructure & Operations, Metrics

Rachel A. Dines's Research

For Infrastructure & Operations Professionals
Report: Strategic Benchmarks 2013: IT Infrastructure
Richard Fichera, Dave Bartoletti, Henry Baltazar, Andre Kindness, Rachel A. DinesMay 8, 2013
This report provides IT infrastructure and operations (I&O) professionals with strategic benchmarks to compare their IT infrastructure budgets, priorities, motivations, and technology adoption t...
- Downloads: 348
For Infrastructure & Operations Professionals
Report: Seven Business Technology Resiliency Lessons Learned From Superstorm Sandy
Rachel A. DinesApril 12, 2013
In late October 2012, Superstorm Sandy barreled through the Caribbean and the eastern US, affecting almost half of the states in the US. The storm left millions without access to basic infrastru...
- Downloads: 94
For Infrastructure & Operations Professionals
Report: Master The Eight Disruptors That Will Transform Business Technology Resiliency In 2013
Rachel A. DinesFebruary 15, 2013
This report defines and dissects the intersections and future directions of the solutions that make up the business technology (BT) resiliency landscape. It also identifies and catalogs the vend...
- Downloads: 397
- Rating:
For Infrastructure & Operations Professionals
Report: Join Forces Across IT And The Business For A Successful BT Resiliency Program
Rachel A. DinesJanuary 31, 2013
Who? What? Where? When? How? It's the question of "who?" that often stymies infrastructure and operations (I&O) professionals when it comes to business technology (BT) resiliency programs. Who i...
- Downloads: 148
- Rating:
For Infrastructure & Operations Professionals
Report: Assess The Maturity Of Your Business Technology Resiliency Program
Rachel A. DinesOctober 15, 2012
This report provides the maturity assessment of Forrester's solution for infrastructure and operations (I&O) executives looking to build their business technology (BT) resiliency strategy. W...
- Downloads: 308
- Rating:

View all of Rachel A. Dines's Research

For Infrastructure & Operations Professionals
Report: The Evolving Infrastructure And Operations Organization
Rachel A. Dines, Marc CecereApril 21, 2010
Recent data shows that more than half of infrastructure and operations (I&O) departments are in a state of flux and are either considering or actively moving to a new organizational model. For m...
- Downloads: 2499
For Infrastructure & Operations Professionals
Report: Justifying The Business Case For Business Technology Resiliency
Rachel A. Dines, Stephanie BalaourasJune 11, 2012
This report outlines Forrester's guidance for a business technology resiliency (BTR) business case. This is a critical step when securing funding because management is often reluctant to fund in...
- Downloads: 2111
- Rating:
For Infrastructure & Operations Professionals
Report: Building The IT Infrastructure And Operations Balanced Scorecard
Rachel A. Dines, Eveline OehrlichOctober 1, 2009
"You can't manage what you can't measure" is the stated adage, but when it comes to infrastructure and operations (I&O), what to measure is the first challenge. Many firms don't know which metri...
- Downloads: 2138
For Infrastructure & Operations Professionals
Report: Best Practices: Aligning Your Infrastructure And Operations Department Around Virtualization
Rachel A. Dines, Galen SchreckMarch 20, 2009
Getting the most out of virtualization requires firms to overcome cultural divides that exist within even the most functional of IT departments. Persuading the business to make the upfront inves...
- Downloads: 1645
For Infrastructure & Operations Professionals
Report: Inquiry Spotlight: Infrastructure & Operations Organizational Structures, Q1 2009
Rachel A. Dines, Doug WashburnMarch 11, 2009
Infrastructure and operations (I&O) departments are currently in a state of flux. Beyond increasing centralization, I&O departments are reorganizing to become service-oriented or are at least co...
- Downloads: 1369

View all of Rachel A. Dines's Research

Rachel A. Dines's Planned Reports

Jun 2013

Report: The Forrester Wave: Enterprise Class Backup And Recovery Suites

Backup and recovery is the base technology that many business technology resiliency plans are built on. This wave evaluation will look at the top providers of data center backup and recovery sof...

View All Rachel A. Dines's Planned Reports