About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Rachel serves Infrastructure & Operations Professionals. Her research focus is on IT continuity and disaster recovery services and technologies, next-generation high availability and backup, and data center strategies. Additionally, Rachel conducts research on infrastructure and operations metrics.
Prior to her current role as an analyst, Rachel was a researcher on Forrester's infrastructure and operations team. She interviewed hundreds of I&O professionals, data center operators, and technology vendors while conducting primary and secondary research for research reports and consulting engagements.
Rachel holds a B.A. in art history and computer science from Smith College.
Upgrade Continuity And Recovery With Replication
Tape is not dead, and in fact, a large number of companies still rely heavily on tape for disaster recovery (DR). Tape is affordable and removable, but as the requirement to recover IT services after...
Backup is not the sexiest process in infrastructure and operations; it's akin to getting your teeth cleaned: necessary, but often painful. Many enterprises struggle with exponential data growth,...

Road Map: The Business Technology Resiliency Playbook
This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their road map of business technology (BT) resiliency tools using Forrester's...

The First Of Many IT Ops-Focused SaaS Offerings
It's been almost two years since we last produced this report, and during that time the vendor landscape has changed considerably; however, one constant remains true: Backup is a struggle for both...
Vision: The Business Technology Resiliency Playbook
This report outlines the vision of Forrester's solution for infrastructure and operations (I&O) executives planning their organization's business technology (BT) resiliency strategy — the...

"What's the difference between a backup and an archive?" and "Do I need to have separate backups and archives?" are two common questions that Forrester receives from enterprise clients. Despite the...

Spending, Testing, And Maintenance Of DR Plans Are Down, But Confidence Levels Are Up
How would you rate your ability to recover your data center in the event of a site failure or a disaster? The vast majority of your peers surveyed in a 2010 joint Forrester Research/Disaster Recovery...
Protecting The Corporate PCs Is As Important As Protecting Servers
What's your reaction to this scenario? Your CEO leaves his laptop, full of mission-critical (but encrypted) data, in a cab. One frantic phone call later and we learn that a far-sighted employee had...
Executive Overview: The Business Technology Resiliency Playbook
In today's world of 24x7x365 global operations and competition, downtime results not only in immediate lost revenue and productivity, but also in lasting damage to corporate reputation that erodes...

Landscape: The Business Technology Resiliency Playbook
This report defines and dissects the intersections and future directions of the solutions that make up the business technology (BT) resiliency landscape. It also identifies and catalogs the vendors...
