Rachel A. Dines

Senior Analyst serving Infrastructure & Operations PROFESSIONALS

Rachel serves Infrastructure & Operations Professionals. Her research focus is on IT continuity and disaster recovery services and technologies, next-generation high availability and backup, and data center strategies. Additionally, Rachel conducts research on infrastructure and operations metrics.

Previous Work Experience

Prior to her current role as an analyst, Rachel was a researcher on Forrester's infrastructure and operations team. She interviewed hundreds of I&O professionals, data center operators, and technology vendors while conducting primary and secondary research for research reports and consulting engagements.


Rachel holds a B.A. in art history and computer science from Smith College.

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10 results in Reports

  • Rachel A. Dines
  • Sourcing & Procurement
  • For Infrastructure & Operations Professionals

    Report:The Forrester Wave™: Disaster Recovery Services Providers, Q2 2010

    IBM, HP, SunGard, And ICM Lead, Verizon Close Behind

    In Forrester's 64-criteria evaluation of disaster recovery services providers, we found that IBM, HP, SunGard, and ICM led the pack due to their best-in-class core disaster recovery services and...

    • Downloads: 1319
  • For Infrastructure & Operations Professionals

    Report:Develop Your Road Map For Business Technology Resiliency Tools

    Road Map: The Business Technology Resiliency Playbook

    This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their road map of business technology (BT) resiliency tools using Forrester's...

    • Downloads: 1036
    • Comments: 2
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:The Past, Present, And Future Of Replication

    Upgrade Continuity And Recovery With Replication

    Tape is not dead, and in fact, a large number of companies still rely heavily on tape for disaster recovery (DR). Tape is affordable and removable, but as the requirement to recover IT services after...

    • Downloads: 986
  • For Infrastructure & Operations Professionals

    Report:Market Overview: Enterprise-Class Backup And Recovery Software

    Backup is not the sexiest process in infrastructure and operations; it's akin to getting your teeth cleaned: necessary, but often painful. Many enterprises struggle with exponential data growth,...

    • Downloads: 917
    • Comments: 1
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:From London To Munich — Where To Colocate Your Data Center? And With Which Provider?

    Colocation And Managed Services Providers In Western Europe

    Are you running out of data center space or planning for a backup data center? Today, more companies are looking to colocation and managed services in lieu of building their own facility. Why? For...

    • Downloads: 845
  • For Infrastructure & Operations Professionals

    Report:Updated Q4 2010: Market Overview: Backup Software-As-A-Service

    The First Of Many IT Ops-Focused SaaS Offerings

    It's been almost two years since we last produced this report, and during that time the vendor landscape has changed considerably; however, one constant remains true: Backup is a struggle for both...

    • Downloads: 890
  • For Infrastructure & Operations Professionals

    Report:Managing The Virtual World Is An Evolution, Not A Revolution

    Adoption of virtual server technologies is expanding at breakneck speed because they offer flexibility and productivity benefits. As the complexity of virtualization is becoming obvious, however,...

    • Downloads: 590
  • For Infrastructure & Operations Professionals

    Report:Will Your Next Data Center Be Shipped To You In A Box?

    What You Need To Know Before Purchasing A Containerized Data Center

    So far, when it comes to data-center shipping containers for the enterprise, there's been a lot more talk than action. Many enterprises have expressed interest in the idea of modularly growing their...

    • Downloads: 599
  • For Infrastructure & Operations Professionals

    Report:Update Q4 2010: The Universe Of Corporate PC Backup Options

    Protecting The Corporate PCs Is As Important As Protecting Servers

    What's your reaction to this scenario? Your CEO leaves his laptop, full of mission-critical (but encrypted) data, in a cab. One frantic phone call later and we learn that a far-sighted employee had...

    • Downloads: 470
  • For Infrastructure & Operations Professionals

    Report:Market Overview: Disk Libraries, Q1 2012

    Identity Crisis No More: The Backup Market Shifts From Virtual Tape To Treating Disk As Disk In Open Systems Environments

    The use of disk in backup environments has been accelerating for several years. We've now reached a point where most infrastructure and operations (I&O) professionals are using disk in some way,...

    • Downloads: 382