About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Rachel serves Infrastructure & Operations Professionals. Her research focus is on IT continuity and disaster recovery services and technologies, next-generation high availability and backup, and data center strategies. Additionally, Rachel conducts research on infrastructure and operations metrics.
Prior to her current role as an analyst, Rachel was a researcher on Forrester's infrastructure and operations team. She interviewed hundreds of I&O professionals, data center operators, and technology vendors while conducting primary and secondary research for research reports and consulting engagements.
Rachel holds a B.A. in art history and computer science from Smith College.
IBM, HP, SunGard, And ICM Lead, Verizon Close Behind
In Forrester's 64-criteria evaluation of disaster recovery services providers, we found that IBM, HP, SunGard, and ICM led the pack due to their best-in-class core disaster recovery services and...
Upgrade Continuity And Recovery With Replication
Tape is not dead, and in fact, a large number of companies still rely heavily on tape for disaster recovery (DR). Tape is affordable and removable, but as the requirement to recover IT services after...
Backup is not the sexiest process in infrastructure and operations; it's akin to getting your teeth cleaned: necessary, but often painful. Many enterprises struggle with exponential data growth,...

Colocation And Managed Services Providers In Western Europe
Are you running out of data center space or planning for a backup data center? Today, more companies are looking to colocation and managed services in lieu of building their own facility. Why? For...
Road Map: The Business Technology Resiliency Playbook
This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their road map of business technology (BT) resiliency tools using Forrester's...

The First Of Many IT Ops-Focused SaaS Offerings
It's been almost two years since we last produced this report, and during that time the vendor landscape has changed considerably; however, one constant remains true: Backup is a struggle for both...
Adoption of virtual server technologies is expanding at breakneck speed because they offer flexibility and productivity benefits. As the complexity of virtualization is becoming obvious, however,...
What You Need To Know Before Purchasing A Containerized Data Center
So far, when it comes to data-center shipping containers for the enterprise, there's been a lot more talk than action. Many enterprises have expressed interest in the idea of modularly growing their...
Protecting The Corporate PCs Is As Important As Protecting Servers
What's your reaction to this scenario? Your CEO leaves his laptop, full of mission-critical (but encrypted) data, in a cab. One frantic phone call later and we learn that a far-sighted employee had...
Identity Crisis No More: The Backup Market Shifts From Virtual Tape To Treating Disk As Disk In Open Systems Environments
The use of disk in backup environments has been accelerating for several years. We've now reached a point where most infrastructure and operations (I&O) professionals are using disk in some way,...