Why Read This
The use of as-a-service technology, empowered workers, and customer centricity will forever change the IT-business relationship. Forrester expects that successful CIOs will pursue a new operating model we call empowered business technology (BT), where technology is increasingly embedded in the business with just enough centralized oversight. But today's IT infrastructure and operations (I&O) organizations too often favor security and IT efficiency over agility, user choice, and experience. For many, this reinvention requires new people, skills, processes, technologies, organizational structure, and culture. But to get started, I&O executives must lead by example by first reinventing themselves. This report helps I&O executives reinvent their own role to successfully prepare and lead their teams to empowered BT.