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How To Deliver Great Customer Experiences
Forrester's 2008 Financial Services Forum For Marketing And Strategy Professionals June 23-24, 2008, Grand Hyatt New York To distinguish themselves from competitors, an increasing number of financial services firms are striving for improved customer experiences. Experience-Based Differentiation is good news for customers, but the windfall for firms is far from guaranteed. Forrester’s 2008 Financial Services Forum shows Marketing & Strategy professionals how to transform their customer experience initiatives from a handful of projects to a successfully executed strategy. |