For IT Infrastructure & Operations Professionals (Length: 18 pages)

Executive Summary (This is a document excerpt)

Forrester evaluated leading appliance-based end user experience monitoring vendors across 35 criteria and found that although all the vendors use a very similar technology, they now target their products to at least four specific end user experience monitoring markets: business marketing, global application performance debugging, Web-based application performance, and J2EE/.NET application performance management. Tealeaf Technology is a leader in serving business marketing needs, while Coradiant is a leader in monitoring and debugging the performance of Web applications, followed by Europe-based Moniforce. HP is a leader in providing an end user experience monitoring tool that complements its application management suite; CA, Compuware, and Quest Software closely follow in this category. Finally, NetQoS leads Compuware in offering a performance analysis tool that provides performance information on any IP-based protocol. The Compuware solution is also very strong in HTTP/HTTPS transaction performance, which makes it the most versatile solution in this evaluation. At the end of the day, all these products compete very closely with each other — to the extent that the major differentiator resides in how well their reporting capabilities suit the target audience.