(Length: 3 pages)
July 27, 2004
Bush Site Mishandles User Errors
Forrester Applies Its Web Site Review Methodology To Bush's And Kerry's Sites
This is the fourth document in the "Presidential Candidate Web Site Review" series.
with Paul Sonderegger, Michelle Amato
Executive Summary (This is a document excerpt)
Forrester evaluated how well the Bush and Kerry Web sites recover from user errors. We found one major flaw: The Bush site fails to help users fix incorrect credit card information.
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