For Interactive Marketing Professionals (Length: 8 pages)

December 7, 2007

The Social Technographics® Profile of Voters

by Josh Bernoff

with Cynthia N. Pflaum, Scott Wright

Executive Summary (This is a document excerpt)

How should candidates use social technologies? We analyzed the Social Technographics® profile of voters and found that Democrats participate in social technologies more, especially backers of Barack Obama. Republicans are less active, except for Mitt Romney's supporters. Interactive marketers can learn from the rapid, responsive activity of these political campaigns: evaluate your supporters' capabilities before proceeding; develop programs to reach out, even if your brand's profile is heavy on Spectators; and learn to recover quickly from mistakes.

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Analyst: Josh Bernoff
Technology: Customer Experience, Emerging Marketing Channels, Interactive Marketing, Marketing & Advertising, Social Computing & Web 2.0, Web Site Design
Industry: Consumer Portals & Search, Consumer Technology Adoption, eBusiness/eCommerce, eBusiness/eCommerce Adoption, eGovernment, Government
Geography: North America

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Archived Teleconference:
Supporting And Embracing Customers With Social Technologies
Original air date: Thursday, June 05, 2008
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