For IT Infrastructure & Operations Professionals (Length: 5 pages)

Executive Summary (This is a document excerpt)

The configuration management database (CMDB) is still a central theme for today's infrastructure and operations (I&O) professional. Organizations are making significant improvements in mastering CMDBs and implementing this as a central process discipline — but it's still evolving. Forrester clients often cite missing business value, technical challenges, difficulties in the planning stage, and mishaps in the overall project management stages as stumbling blocks. It's one of the more challenging subjects in IT as it encompasses people, processes, and technology to gather, manage, and link information vital to every ITIL process discipline. Enter the emerging role of CMDB manager, which is a vital component in the process of managing and maintaining the CMDB. As an I&O executive you should institute CMDB managers to overcome traditional operational issues and ensure the CMDB is intimately linked to business objectives.