Executive Summary (This is a document excerpt)

The transformation of isolated point-of-sale systems into multipurpose point-of-service systems is underway. While many retailers have recently undergone POS upgrades, nearly one-third of retailers interviewed plan to upgrade their POS hardware and/or their POS software within two years. Also, 29% plan to upgrade headquarters-to-store connectivity, and 29% plan to go wireless in their stores within two years. With multichannel pressures and payment requirements mounting, technology costs declining, and vendors embracing open standards, retailers will spend the next two to four years building store technology ecosystems tailored to their department store, small format specialty, large format specialty, or grocery store requirements. Hardware, software, and infrastructure vendors will win by customizing offerings to meet the specific needs of these and other retail segments. Retailers that develop advanced point-of-service ecosystems will enjoy increasing revenues, decreasing costs, and greater customer loyalty.

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