Executive Summary (This is a document excerpt)

In IT, change is an engine of progress, as well as a source of doom. End user applications, operational disciplines, and IT vendors are major sources of continuous change. While application software change control is a relatively mature process, many organizations implement infrastructure change manually, relying primarily on the IT staff's knowledge and expertise. This ad hoc process is nearing its limits in today's complex environment, where the risks inherent to changes multiply. Reducing human error through an automated process promises direct and indirect IT savings, as well as a more efficient business support. In the long run, with the emergence of business service management and Organic IT, infrastructure change management helps firms regain control of the infrastructure and take a necessary first step toward data center automation.

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