For Information & Knowledge Management Professionals (Length: 10 pages)

April 1, 2004

eLearning Takes Off With The Airlines

Compliance Training Leads The Way

by Claire Schooley

with Henry H. Harteveldt, Colin Teubner


Executive Summary (This is a document excerpt)

Airlines expect to increase their use of technology for training from the current 10% of computer-based training (CBT), CD-ROM, and Web-based instruction to 30% by 2005 and 50% by 2007 — equal to classroom training. Compliance training continues to be the main driver of online learning. The Web-based approach allows efficiency, flexibility, and consistency. Web-based eLearning will be the category winner, while CBT eLearning will all but disappear by 2007. As a result, airlines will begin to partner on Web-based, industry-standard content development. This will help reduce wasteful duplication in content creation, bringing both cost and time savings to the airlines' economic recovery.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemMore Efficient Training Is In Airline Industry's Recovery Plan

itemAirlines Face Challenges In Adding Technology To The Training Mix

itemAirlines View eLearning As A First-Class Option

itemAirlines Rely On Three eLearning Technologies

itemeLearning Works Well For Specific Types Of Content

itemBut Some Airline Content and Processes Ground eLearning

itemeLearning Use Will Climb With Airlines' Economic Recovery

Recommendations

itemHow Airlines Can Get The Most Out Of Web-Based Training

WHAT IT MEANS

itemAirlines Will Collaborate To Keep Costs Down

Forrester interviewed four airlines for this report: American Airlines, Delta Air Lines, Southwest Airlines, and United Air Lines.

Related Research Documents

itemIT Trends 2004: E-Learning

November 25, 2003, IdeaByte

itemMarket Overview 2003: Corporate E-Learning

June 23, 2003, Planning Assumption

itemHow to Develop an E-Learning Architecture

February 6, 2003, Planning Assumption

Find Documents In Related Categories

This document falls under the following categories. Click on a link below to find similar documents.

Analyst: Claire Schooley
Technology: Human Capital Management, Information & Knowledge Management, IT Management, Learning Strategy
Industry: Airlines, Travel
Geography: Asia Pacific, Europe, North America

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