Executive Summary (This is a document excerpt)

Despite all the press and visibility, taking IT work offshore does not guarantee success or drive instant savings. Firms must understand that taking work to locations like India stress-tests their internal IT processes and challenges the company's internal culture. The maturity of internal processes and culture will have more to do with success than the country or the vendor customers select. To help our clients understand their readiness for offshore outsourcing, we have devised a simple 20-question assessment that measures the suitability of a company's existing IT processes and its overall cultural compatibility with the requirements of offshore outsourcing. Organizations with high readiness along these two vectors will be able to proceed more rapidly. Organizations with low readiness, conversely, must calibrate their expectations, tactics, time frames, and the selection of appropriate offshore suppliers in a manner commensurate with their readiness.

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