May 5, 2004

The State Of Technology Adoption

Business Technographics North America

by Nicholas Wilkoff

with Tom Pohlmann, Ryan Hudson, Natalie Lambert

Executive Summary (This is a document excerpt)

Enterprise-class companies plan to spend 2.4% more on IT than they did in 2003, up from a 1.7% growth projected at the end of 2003. Some of the newfound dollars will go toward upgrading their PCs; on average, firms will replace one in four computers. Within the data center, these large companies show moderate interest in deploying Organic IT technologies, such as server patch management and provisioning. As for software, adoption of content management, sales force automation, and marketing automation have stagnated, but firms have progressed in their rollouts of emerging technologies like Web services and RFID.

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